Jun 2024 – Present · 1 yr 11 mos · Remote

• > Manages monthly collection, validation and analysis of compliance metrics
• > Supports the annual metric refresh cycle through evaluation of compliance programs and business processes to identify measurable indicators and/or outcomes of compliance risk
• > Provide reporting to Management and relevant Committees on organizational conformance with its compliance obligations, risk appetite, ERM strategy, standards and policies
• > Communicate compliance program deficiencies and provide actionable insights to Management, Committees and Board of Directors through data visualization and model validation
• > Collect and analyze data for reporting on Risk and Performance trends in areas such as Regulatory Change Management, Policies & Procedures, Monitoring & Testing, Compliance Vendor Management, Complaint Handling, Issue Management, Enterprise Change Management, and Governance & Reporting

Jun 2024 – Feb 2025 · 8 mos · Remote

• > Manages monthly collection, validation and analysis of compliance metrics
• > Supports the annual metric refresh cycle through evaluation of compliance programs and business processes to identify measurable indicators and/or outcomes of compliance risk
• > Provide reporting to Management and relevant Committees on organizational conformance with its compliance obligations, risk appetite, ERM strategy, standards and policies
• > Communicate compliance program deficiencies and provide actionable insights to Management, Committees and Board of Directors through data visualization and model validation
• > Collect and analyze data for reporting on Risk and Performance trends in areas such as Regulatory Change Management, Policies & Procedures, Monitoring & Testing, Compliance Vendor Management, Complaint Handling, Issue Management, Enterprise Change Management, and Governance & Reporting

Apr 2023 – May 2024 · 1 yr 1 mo

• > Erudition in Regulation B, Regulation E, UDAAP, ECOA, CRA, TILA and HMDA
• > Develop, manage, and execute compliance procedures and policies. Communicate compliance deficiencies, coordinate with management to develop corrective action plans
• > Provide LOB with actionable insights to maintain regulatory compliance and provide guidance to first and second lines of defense
• > Collect and scrub data for analysis in areas such as Fair Lending, Redlining, Steering, Pricing, and Underwriting. Produce monthly reporting and model validation for management, executives, and regulators
• > Proficiency with platforms such as RiskExec, Salesforce, Workfront, nCino, WolfPAC, Encompass, Synergy, Microsoft Excel, PowerPoint, Power Query, and Tableau

Sep 2021 – Apr 2023 · 1 yr 7 mos

• > Manage and support a team who cultivates a passion for knowledge in a variety of card payment duties such as ATM Analyst, Card Analyst, Dispute Analyst, Fraud Analyst and Compliance and Risk Mitigation
• > Create and manage Payment Operations KPI’s for performance, risk mitigation, and growth including qualitative and quantitative metrics
• > Erudition of Regulation E, Consumer Disputes, and MasterCard Chargeback guide
• > Proficiency with platforms such as Tallyho, Xperience, Jack Heny, Synergy, LQAS, Centrix, Ventus, Q2, Fiserv- IQ, Fiserv, and Direct Zelle, and Mastercard payment network

Oct 2014 – Sep 2021 · 6 yrs 11 mos

• > End to end oversight of ATM Issues, analysis, balance and reconciliation
• > Develop and maintain vendor relationships such as NCR, Diebold, network platforms such as Fiserv, and Brinks
• > Support Vendor, Frontline, and Customers with remote and onsite diagnostics and resolution

Oct 2014 – Sep 2021 · 6 yrs 11 mos

• > Present to Law Enforcement on Card Payment Fraud Analytics, Trends, and methods to identifying Gas pump, ATM, or Merchant breaches
• > Awarded the Citizens Merit Award for the identification and recovery of ATM and Gas pump skimmers in the East Texas Region across multiple agencies and financial institutions
• > Risk Management, data analytics, fraud mitigation, and qualitative and quantitative reporting
• > Establish and implement tactical performance rules to mitigate Card Payment Fraud
• > Qualitative and quantitative reporting relating to Operational Knowledge Risk and Performance Indicators

Jan 2013 – Oct 2014 · 1 yr 9 mos

• > Customer service with deposits, check cashing, and account reconciliation
• > Compliance with applicable laws and regulations, including but not limited to anti-money laundering laws, and BSA
• > Audit and reconciliation of teller cash drawers, ATMs, and branch vault

Nov 2011 – Dec 2012 · 1 yr 1 mo · Tyler, Texas, United States

• > Screening and monitoring incoming calls to provide assistance and direction
• > Schedule and confirm appointments, meetings, and events with contractors and vendors
• > Review and audit subcontractors’ invoices, vendor pay, account and employee expenses and reports

Jan 2008 – Nov 2011 · 3 yrs 10 mos

• > Greet and establish a friendly environment to guests and coworker
• > Manage reservations and front house traffic by optimizing seating and staff workload
• > Provide insight and answers to any guest questions

Mar 2006 – Dec 2008 · 2 yrs 9 mos · Flint, Texas

• > Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, and equipment rental
• > Prepares cash/check deposits and maintain accurate store financial records and bank deposit logs
• > Checks cash register drawers for overages and shortages. Reports discrepancies to management to ensure proper actions are taken
• > Performs various store office activities such as ordering office supplies, assisting cashiers, and answering incoming telephone calls