Mohamed Saad Taha

CEO

Riyadh, Saudi Arabia17 yrs 9 mos experience

Highly Stable

Key Highlights

Led cloud performance and reliability initiatives at Emkan.
Designed ITSM processes for cloud services.
Expert in cloud monitoring and incident management.

Stackforce AI infers this person is a Cloud Infrastructure and ITSM expert with a focus on performance and reliability.

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Skills

Core Skills

Cloud ComputingItsmSystem Monitoring

Other Skills

Environmental MonitoringIncident ManagementPerformance AnalysisAutomationDocumentationCloud MonitoringSplunkIBM InstanaChange ManagementServiceNow AdministrationCloud StorageCloud ApplicationsMicrosoft AzureJiraCCNA

About

IT professional with extensive experience in managing and optimizing the performance and reliability of large-scale, mission-critical cloud systems. As the Senior Manager of Performance and Reliability at Emkan, leads a team of dedicated engineers and incident managers, ensuring that the organization's IT cloud infrastructure and services meet the highest standards of availability, scalability, and efficiency.

Experience

17 yrs 9 mos

Total Experience

4 yrs 7 mos

Average Tenure

3 yrs 11 mos

Current Experience

Emkan | إمكان

Senior Manager Performance and Reliability

Jun 2022 – Present · 3 yrs 11 mos · Saudi Arabia · On-site

1. Emkan Cloud data center monitoring and observability
o Emkan Cloud services Monitoring design and implementation:
Implement and configure cloud monitoring tools to track performance metrics, uptime, and
resource utilization across emkan cloud environments using IBM instana.
Customize monitoring dashboards and alerts to meet emkan business needs using Splunk.
Assure DR systems availability
o Incident Response:
Respond to alerts generated by OCI and IBM instana monitoring systems, troubleshoot issues,
and ensure timely resolution.
o Performance Analysis:
Conduct regular performance analysis and capacity planning to optimize resource allocation.
o Automation and Optimization:
Develop and maintain automation scripts for monitoring processes and incident resolution using
Jira Atlassian.
Optimize monitoring practices based on system performance data and industry best practices.
o Reporting and Documentation:
Create and maintain comprehensive documentation of emkan monitoring processes, Emkan
cloud ITSM processes design and implementation
o Emkan Service Design and Implementation:
Design and implement ITSM processes (e.g., incident management, change management,
problem management) tailored for cloud services.
Cloud Platform Management: Oversee the management of cloud-based IT services, ensuring
they meet performance and availability standards
o Continuous Improvement:
Analyze service performance metrics and identify areas for improvement in service delivery and
user experience
o Collaboration:
Work with IT teams, cloud service providers, and stakeholders to ensure seamless integration of
ITSM practices in cloud environments.
o Documentation:
Maintain comprehensive documentation of ITSM processes, workflows, and service catalogs.
o Training and Support:
Provide training and support to team members and end-users on ITSM tools and processes.

System MonitoringEnvironmental MonitoringCloud ComputingITSMIncident ManagementPerformance Analysis+2

Elm company

Senior Technical Consultant

Dec 2016 – Jul 2022 · 5 yrs 7 mos · Al-Riyadh Governorate, Saudi Arabia · On-site

Responsibilities:
o Monitoring and observability for hundreds of E-services ( Citizen Account, Muqeem, Tamm, Bashir ,….etc)
o Elm internal cloud monitoring and observability Nutanix cloud
o Design and deliver monitoring solutions for ELM new E-services portfolio.
o Solutions Architect and Subject Matter Expert for Microfocus software products and technical implementations.
o Technical guidance and supervision for team member.
o Design incident process for shift support team for daily operations.
o Configuring monitoring dashboard for shift support to facilities their tasks.
o Implementing POC’s for Microfocus new products and versions

Alinma bank

Senior OSS Engineer

Jan 2014 – Dec 2016 · 2 yrs 11 mos · Saudi Arabia

Responsibilities:
Administering, configuring and supporting OSS systems includes the following products:
HP Operations bridge (OMI).
HP Operations Manager for Windows (OMW).
HP Operations Manager for Unix (OMU).
HP SiteScope (SiS).
Managing HP Service Guard Cluster on HP-UX operating system where OMU software and their databases are installed.
Administering DR (Disaster Recovery) solutions for all OSS systems.
Managing licenses and support contract renewal with the vendor.

Raya

2 roles

ITSM Consultant [ ITIL Intermediate | HP IT Performance Suite ]

Promoted

Aug 2010 – Jan 2014 · 3 yrs 5 mos

Specialties in [ ITIL Intermediate | HP IT Performance Suite].
Implementing, Configuring different HPE perfomance suite products
[OMW - OMI - OO - NA - SM - Ucmdb - SIS - NNM - BSM ]
Participating in Presales activities and creating business opportunists.
Preparing architecture, RFPs, and analysis documents for HPE performance product suite.
Providing tailored training and sessions for customers to grantee they get best use of the tools.
managing license with the vendor.
Preparing POCs for HPE suite based on the customer needs.
Handling and managing team member’s project and activities.