Mohammad Akbar

Full Stack Engineer

Bengaluru, Karnataka, India5 yrs 5 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in crafting innovative solutions using MERN stack.
Achieved significant improvements in customer satisfaction scores.
Proven track record in optimizing web platforms for performance.

Stackforce AI infers this person is a Fullstack Developer with expertise in SaaS solutions and web optimization.

Contact

Skills

Core Skills

Web DevelopmentSoftware Development

Other Skills

Node.jsNestJSReact.jsMongoDBAuth0Amazon Web Services (AWS)SonarQubeSQSAPI DevelopmentReactDatabase Performance OptimizationUser Experience (UX) DesignAnalytical SkillsWebflowSolution Architecture

About

I like to solve problems. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions. Whether it’s finding a perfect song for a film or finding a rare product for a rocket, I’ve been able to quickly uncover the pain point and identify a strategic solution for a problem. My specialities: + Programming Languages such as C, Python along with DHTML. + Automating things to maximise efficiency everywhere. + Digital Marketing inclusively focused on stabilizing the Dropshipping and Affiliate Marketing Model(s); Search Engine Optimization(SEO); Social Media Marketing(SMM); with experience of many past successful and ongoing campaigns. + Converting your business into a Brand. + Optimization of Web Platforms and making it more robust and secure. I enjoy travelling and eating my way around, providing tech support to Bloggers and Social Influencers, trading cryptocurrencies, and talking about the latest technologies, so if you ever want to bounce ideas off of me, please feel free to reach out.

Experience

5 yrs 5 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Hgs - hinduja global solutions

Technical Lead

Apr 2022 – Dec 2024 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Remote

Game-Changing Contact Center product from Inception to Completion. - AgentX
1. Engineered various APIs using Node.js and NestJS to automate customer interactions, and to serve different functionalities leading to 50% decrease in average response time and 30% increase in customer satisfaction scores (CSAT) and Net Promoter Score(NPS).
2. Designed and implemented UI components using frameworks like React.js, and optimized website performance by reducing page load times and implementing caching strategies.
3. Implemented a local private NPM registry and created custom packages to reduce code duplication and enhance efficiency.
4. Implemented the common authentication mechanism using Auth0 to login into React Based Application, Twilio Flex, Amazon Connect or Genesys Cloud (SAML) using Single Sign-on (SSO).
5. Engineered live speech-to-text transcription for calls using the Microsoft Cognitive SDK and Azure AI SDK, enabling real-time customer and agent transcripts to be saved directly into the database.
6. Implemented SQS (Amazon Single Queue Service) to support real-time and effective communication between different microservices in the product.
7. Implemented MongoDB aggregate query to bring out the possible duplicates using normalized-score and indexes to maintain a set of unique queries in knowledgebase.
8. Enhanced the overall low level system design (LLD) to make sure that all the APIs are well written, performance driven and no bugs or vulnerabilities are found during code analysis in testing tools like SonarQube.
9. Crafted a data pipeline to extract Salesforce CRM data to Twilio Segment CDP and seamlessly integrate it with our product. This facilitates real-time data access during interactions, enhancing First Call Resolution (FCR) rates and optimizing Agent Utilization.
10. Modeled advanced OpenAI GPT solutions and wrapped them in NestJS APIs to deliver personalized recommendations.

Node.jsNestJSReact.jsMongoDBAuth0Amazon Web Services (AWS)+4

Ibm

Senior Software Engineer

Dec 2020 – Apr 2022 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

Served: Indian Oil Corporation Limited (IOCL)
1. Actively contributed insights and participated in design discussions, enhancing the development process and creating Software Design Documents (SDDs).
2. Managed various data sources, refined the collected data, and created a CRON job to store it in a production database for reporting purposes.
3. Engineered a robust API layer for IOCL Chhotu Cylinder Services for booking, tracking etc. Catering to over 80% of the total module traffic.
4. Built responsive User Interfaces with HTML5, CSS3, Bootstrap, and React, ensuring high quality and great User Experiences.
5. Improved user experience and system efficiency by addressing database performance and implementing emotionally tailored, user-friendly designs.

API DevelopmentReactDatabase Performance OptimizationUser Experience (UX) DesignSoftware DevelopmentWeb Development

White hatters marketing pvt ltd

Software Engineer

Jun 2019 – Nov 2020 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

Crafted a Product from Idea to Reality - ProjectBacklinks.com
1. Created various web app tools and integrated them into the company's website, including bulk domain name availability and domain authority checker.
2. Crafted tools to streamline daily tasks, from fetching emails to tracking domain traffic, boosting efficiency for the marketing and outreach teams.
3. Worked on enhancing website(s) speed by optimizing server responses, CSS, JS, images, and caching strategies, focusing on web core vitals.
4. Built multilingual modules with GCloud Translation API for client accessibility.

Web DevelopmentAnalytical SkillsWebflow