Mohammed Amjad — Operations Associate

Seasoned Professional with decent experience as Operations Team Lead. Expert in leading, directing and managing Operations Team to ensure the Team achieves Service Level Agreements(SLAs) at or above the required standards and also to a be part of the challenging team which strives for the better growth of the organization and which explores my potential in the state of art technologies to my satisfaction thereof. Managed a Team of approx. 35-55 Agents/Raters or Process Associates and ensure that all key metrics of performance as per the Client SLA are met and exceeded. • Reviewing individual/Team performance metrics with Team Managers • Reporting Client regarding the TAT discrepancies and formulated reasons on a weekly basis • Manage and strengthen Client Relationship • Establish action plans for improvement • Leads and directs the workforce in problem identification, problem solving and implementing effective solutions.

Stackforce AI infers this person is a seasoned Operations Leader in the BPO industry with a focus on team management and client relations.

Location: Hyderabad, Telangana, India

Experience: 8 yrs