Mohan Narayanaswamy Natarajan

CEO

Bengaluru, Karnataka, India22 yrs 4 mos experience
Highly Stable

Key Highlights

  • 20 years of operational excellence across diverse industries.
  • Co-founded a startup transforming software reliability.
  • Led Amazon Health's establishment in India.
Stackforce AI infers this person is a seasoned leader in healthcare and fintech operations with a strong focus on process improvement.

Contact

Skills

Core Skills

Site Reliability EngineeringNew Business DevelopmentProgram ManagementOperations ManagementProcess AutomationBusiness PlanningRevenue & Profit GrowthPeople ManagementHuman Resources (hr)Business Process Re-engineeringMarketingBrand DevelopmentChange ManagementBusiness StrategyProject Management

Other Skills

ManagementRecruitingTeam LeadershipOrganizational EffectivenessInfluencing Without AuthorityownershipambiguityBuilding New BusinessPayment SystemsRegulatory CompliancePeople DevelopmentWritingCost ManagementPriority ManagementAccount Management

About

I write a weekly newsletter on operational frameworks — mechanisms, metrics, root cause analysis. Not theory. What actually worked (and didn't) across 20 years of building operations. https://turiya.beehiiv.com Currently VP at Orange Health Labs. Previously co-founded Temperstack (AI for software reliability), founding team at Amazon Health Services India, SVP at Practo (scaled from 0-1 across marketing, operations, and people functions). Before that: BCG, InMobi, Pine Labs, ITC. IIT Madras. IIM Calcutta. If you're an operator dealing with recurring problems, broken processes, or teams that know what to do but aren't doing it — that's what I write about. Hit subscribe or just reply to any edition.

Experience

22 yrs 4 mos
Total Experience
3 yrs 1 mo
Average Tenure
9 mos
Current Experience

Orange health labs

Vice President

Aug 2025Present · 9 mos · Bangalore Urban · On-site

  • 𝘓𝘦𝘢𝘥𝘪𝘯𝘨 𝘦𝘹𝘱𝘢𝘯𝘴𝘪𝘰𝘯, 𝘤𝘦𝘯𝘵𝘳𝘢𝘭𝘪𝘻𝘦𝘥 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴, 𝘢𝘯𝘥 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯-𝘸𝘪𝘥𝘦 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘢𝘵 𝘖𝘳𝘢𝘯𝘨𝘦 𝘏𝘦𝘢𝘭𝘵𝘩.

Temperstack

Co-Founder

Dec 2023Jul 2025 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

  • 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝘀𝘁𝗮𝗿𝘁𝘂𝗽 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗿𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁𝘀
  • 𝘊𝘰-𝘧𝘰𝘶𝘯𝘥𝘦𝘥 𝘢𝘯𝘥 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘤𝘶𝘵𝘵𝘪𝘯𝘨-𝘦𝘥𝘨𝘦 𝘴𝘵𝘢𝘳𝘵𝘶𝘱 𝘧𝘰𝘤𝘶𝘴𝘦𝘥 𝘰𝘯 𝘳𝘦𝘷𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘪𝘻𝘪𝘯𝘨 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘳𝘦𝘭𝘪𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘦𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘪𝘯𝘨 (𝘚𝘙𝘌) 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘢𝘶𝘵𝘰𝘯𝘰𝘮𝘰𝘶𝘴 𝘈𝘐 𝘢𝘨𝘦𝘯𝘵𝘴, 𝘥𝘳𝘪𝘷𝘪𝘯𝘨 𝘵𝘩𝘦 𝘪𝘯𝘵𝘦𝘳𝘴𝘦𝘤𝘵𝘪𝘰𝘯 𝘰𝘧 𝘢𝘳𝘵𝘪𝘧𝘪𝘤𝘪𝘢𝘭 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘤𝘦 𝘢𝘯𝘥 𝘦𝘯𝘵𝘦𝘳𝘱𝘳𝘪𝘴𝘦 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘳𝘦𝘭𝘪𝘢𝘣𝘪𝘭𝘪𝘵𝘺.
  • 𝘖𝘶𝘳 𝘷𝘪𝘴𝘪𝘰𝘯 𝘪𝘴 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥 𝘵𝘩𝘦 𝘪𝘯𝘧𝘳𝘢𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘦𝘮𝘱𝘰𝘸𝘦𝘳𝘴 𝘦𝘷𝘦𝘳𝘺 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘴𝘺𝘴𝘵𝘦𝘮 𝘪𝘯 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥 𝘵𝘰 𝘣𝘦 𝘴𝘦𝘭𝘧-𝘩𝘦𝘢𝘭𝘪𝘯𝘨.
New Business DevelopmentManagementSite Reliability Engineering

Amazon

2 roles

Senior Manager (L7) – Program Management, Amazon Health

May 2021Dec 2023 · 2 yrs 7 mos · On-site

  • 𝘍𝘰𝘶𝘯𝘥𝘪𝘯𝘨 𝘵𝘦𝘢𝘮 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘈𝘮𝘢𝘻𝘰𝘯 𝘏𝘦𝘢𝘭𝘵𝘩 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘪𝘯 𝘐𝘯𝘥𝘪𝘢, 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘴𝘶𝘱𝘱𝘭𝘺 𝘤𝘩𝘢𝘪𝘯 𝘥𝘦𝘴𝘪𝘨𝘯 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺, 𝘮𝘢𝘯𝘢𝘨𝘪𝘯𝘨 𝘢𝘭𝘭 𝘢𝘴𝘱𝘦𝘤𝘵𝘴 𝘧𝘳𝘰𝘮 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 𝘵𝘰 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦.
  • 𝗡𝗲𝘄 𝗘𝗻𝘁𝗶𝘁𝘆 𝗙𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Spearheaded the end-to-end establishment of Amazon Health as a separate legal entity, coordinating with legal, compliance, and business teams
  • 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗟𝗶𝗰𝗲𝗻𝘀𝗶𝗻𝗴: Successfully obtained medical practice licenses and regulatory approvals, ensuring full compliance with healthcare regulations and medical practice standards
  • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Drove strategic alignment with product, technology, and business teams to integrate critical operational capabilities
  • 𝗣𝗶𝗹𝗼𝘁 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Executed comprehensive pilot program delivering 5,000+ medical consultations with exceptional 4.9/5 customer satisfaction rating
New Business DevelopmentManagementRecruitingTeam LeadershipOrganizational EffectivenessInfluencing Without Authority+4

Senior Manager (L7) – Payment Operations, IN Payments (Amazon Pay)

Nov 2019May 2021 · 1 yr 6 mos · On-site

  • 𝘓𝘦𝘥 𝘤𝘰𝘮𝘱𝘳𝘦𝘩𝘦𝘯𝘴𝘪𝘷𝘦 𝘱𝘢𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘯𝘰𝘥𝘢𝘭 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘱𝘳𝘰𝘮𝘰𝘵𝘪𝘰𝘯𝘴, 𝘢𝘯𝘥 𝘒𝘠𝘊 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴, 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘴𝘦𝘢𝘮𝘭𝘦𝘴𝘴 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘧𝘭𝘰𝘸𝘴 𝘢𝘯𝘥 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘢𝘥𝘩𝘦𝘳𝘦𝘯𝘤𝘦 𝘢𝘤𝘳𝘰𝘴𝘴 𝘈𝘮𝘢𝘻𝘰𝘯 𝘗𝘢𝘺 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴.
  • 𝗥𝗣𝗔 𝗖𝗲𝗻𝘁𝗲𝗿 𝗼𝗳 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Established Robotic Process Automation center, automating manual processes to enhance operational efficiency, reduce errors, and enable scalable operations
  • 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed strategic relationships with financial partners and internal stakeholders to optimize payment processing and reduce operational friction
  • 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 & 𝗥𝗶𝘀𝗸: Ensured regulatory compliance across all payment operations while maintaining operational excellence
ManagementOperations ManagementProcess AutomationPayment SystemsRegulatory CompliancePeople Development+1

Practo

5 roles

Senior Vice President and Business Head

Oct 2018Sep 2019 · 11 mos

  • 𝗙𝘂𝗹𝗹 𝗣&𝗟 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗳𝗼𝗿 𝗣𝗿𝗮𝗰𝘁𝗼'𝘀 𝗰𝗼𝗿𝗲 𝗺𝗮𝗿𝗸𝗲𝘁𝗽𝗹𝗮𝗰𝗲 𝘄𝗶𝘁𝗵 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
  • 𝘓𝘦𝘥 𝘗𝘳𝘢𝘤𝘵𝘰'𝘴 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘮𝘢𝘳𝘬𝘦𝘵𝘱𝘭𝘢𝘤𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘶𝘯𝘪𝘵 𝘸𝘪𝘵𝘩 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦 𝘤𝘰𝘮𝘮𝘦𝘳𝘤𝘪𝘢𝘭 𝘰𝘸𝘯𝘦𝘳𝘴𝘩𝘪𝘱, 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘯𝘨 𝘎𝘰-𝘵𝘰-𝘔𝘢𝘳𝘬𝘦𝘵 𝘵𝘦𝘢𝘮𝘴 𝘢𝘯𝘥 𝘮𝘢𝘯𝘢𝘨𝘪𝘯𝘨 𝘭𝘢𝘳𝘨𝘦 𝘤𝘳𝘰𝘴𝘴-𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 400+ 𝘗𝘳𝘢𝘤𝘵𝘦𝘰𝘯𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 𝘚𝘢𝘭𝘦𝘴 𝘢𝘯𝘥 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴.
  • 𝗣&𝗟 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Assumed full profit & loss accountability for marketplace business unit, driving revenue targets and business growth
  • 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 & 𝗟𝗲𝗴𝗮𝗹 𝗜𝗻𝘁𝗲𝗿𝗳𝗮𝗰𝗲: Managed comprehensive regulatory compliance and legal interfacing for healthcare operations, ensuring adherence to medical practice regulations and healthcare laws
  • 𝗟𝗮𝗿𝗴𝗲 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Directed strategic initiatives for market expansion, user acquisition, and monetization strategies
  • 𝗖𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Led sales, operations, and business development teams to achieve aggressive business objectives
ManagementBusiness PlanningRevenue & Profit GrowthCost ManagementPriority ManagementAccount Management+1

Vice president & Functional Head People Processes

Aug 2017Nov 2018 · 1 yr 3 mos

  • 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗛𝗥 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
  • 𝘚𝘱𝘦𝘢𝘳𝘩𝘦𝘢𝘥𝘦𝘥 𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦 𝘏𝘶𝘮𝘢𝘯 𝘙𝘦𝘴𝘰𝘶𝘳𝘤𝘦 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘪𝘯𝘴𝘵𝘪𝘵𝘶𝘵𝘪𝘰𝘯𝘢𝘭𝘪𝘻𝘪𝘯𝘨 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘱𝘦𝘰𝘱𝘭𝘦 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘧𝘰𝘳 𝘳𝘢𝘱𝘪𝘥𝘭𝘺 𝘴𝘤𝘢𝘭𝘪𝘯𝘨 𝘩𝘦𝘢𝘭𝘵𝘩𝘵𝘦𝘤𝘩 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘸𝘩𝘪𝘭𝘦 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦.
  • 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Institutionalized robust performance appraisal processes across organization, aligning individual performance with company objectives
  • 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Executed role-based compensation benchmarking and correction across all levels, ensuring market competitiveness and internal equity
  • 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Conceived and implemented 360-degree leadership feedback system (Practo Leadership Qualities - PLQ), fostering continuous improvement culture
  • 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: Ensured HR policies and practices adhered to healthcare industry regulations and employment laws
ManagementPeople DevelopmentPeople ManagementHuman Resources (HR)HR PoliciesCompensation Structures+1

Vice President & Functional Head – Operations (Additional Charge)

Jul 2016Mar 2018 · 1 yr 8 mos

  • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗰𝗼𝘀𝘁 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗯𝗼𝘁𝘁𝗼𝗺-𝗹𝗶𝗻𝗲 𝗶𝗺𝗽𝗮𝗰𝘁
  • 𝘋𝘳𝘰𝘷𝘦 𝘤𝘰𝘮𝘱𝘳𝘦𝘩𝘦𝘯𝘴𝘪𝘷𝘦 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴 𝘢𝘯𝘥 𝘸𝘰𝘳𝘬𝘧𝘰𝘳𝘤𝘦 𝘰𝘱𝘵𝘪𝘮𝘪𝘻𝘢𝘵𝘪𝘰𝘯, 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘴𝘶𝘣𝘴𝘵𝘢𝘯𝘵𝘪𝘢𝘭 𝘤𝘰𝘴𝘵 𝘳𝘦𝘥𝘶𝘤𝘵𝘪𝘰𝘯𝘴 𝘸𝘩𝘪𝘭𝘦 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯𝘪𝘯𝘨 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘢𝘯𝘥 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦.
  • 𝗖𝗼𝘀𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Led workforce restructuring and process improvements, achieving approximately 30% reduction in overall operations costs
  • 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗥𝗲𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴: Implemented operational improvements and scalability enhancements across healthcare delivery processes
Operations ManagementCost ManagementStrategic PlanningBudgetingBusiness PlanningBusiness Process Re-engineering

Vice President & Functional Head - Marketing

Promoted

Apr 2014Jan 2018 · 3 yrs 9 mos

  • 𝗕𝘂𝗶𝗹𝘁 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝗶𝗻𝗰𝗲𝗽𝘁𝗶𝗼𝗻, 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗲𝘅𝗽𝗼𝗻𝗲𝗻𝘁𝗶𝗮𝗹 𝘂𝘀𝗲𝗿 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗯𝗿𝗮𝗻𝗱 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁
  • 𝘙𝘦𝘤𝘳𝘶𝘪𝘵𝘦𝘥, 𝘮𝘦𝘯𝘵𝘰𝘳𝘦𝘥, 𝘢𝘯𝘥 𝘣𝘶𝘪𝘭𝘵 𝘦𝘯𝘵𝘪𝘳𝘦 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯 𝘧𝘳𝘰𝘮 𝘴𝘤𝘳𝘢𝘵𝘤𝘩 (0-1), 𝘦𝘴𝘵𝘢𝘣𝘭𝘪𝘴𝘩𝘪𝘯𝘨 𝘤𝘰𝘳𝘦 𝘤𝘢𝘱𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴 𝘢𝘯𝘥 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘥𝘪𝘳𝘦𝘤𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘩𝘦𝘢𝘭𝘵𝘩𝘵𝘦𝘤𝘩 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘸𝘩𝘪𝘭𝘦 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦 𝘸𝘪𝘵𝘩 𝘩𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘪𝘰𝘯𝘴.
  • 𝗘𝘅𝗽𝗼𝗻𝗲𝗻𝘁𝗶𝗮𝗹 𝗚𝗿𝗼𝘄𝘁𝗵: Scaled Monthly Active Users (MAU) 20X from 300K to over 6 Million in Doctors Clinic Hospital segment (2014-2017)
  • 𝗕𝗿𝗮𝗻𝗱 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Led Practo's first national TV campaign (Apr-Jun 2015) and comprehensive rebranding initiative in 2017
  • 𝗠𝗮𝗿𝗸𝗲𝘁 𝗣𝗲𝗻𝗲𝘁𝗿𝗮𝘁𝗶𝗼𝗻: Achieved exceptional market penetration while maintaining compliance with healthcare advertising standards
  • 𝗧𝗲𝗮𝗺 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Built and scaled marketing organization from zero to full-function capability
MarketingBrand DevelopmentBranding & IdentityDigital MarketingPublic RelationsPartner Relationship Management

Vice President & Functional Head - Operations

Jun 2013Mar 2014 · 9 mos

  • 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗲𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗲𝗱 𝘂𝘀𝗲𝗿 𝗮𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀
  • 𝘌𝘴𝘵𝘢𝘣𝘭𝘪𝘴𝘩𝘦𝘥 𝘤𝘰𝘳𝘦 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘶𝘯𝘤𝘵𝘪𝘰𝘯 (0-1) 𝘧𝘰𝘳 𝘗𝘳𝘢𝘤𝘵𝘰, 𝘤𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘴𝘤𝘢𝘭𝘢𝘣𝘭𝘦 𝘧𝘰𝘶𝘯𝘥𝘢𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘳𝘢𝘱𝘪𝘥 𝘮𝘢𝘳𝘬𝘦𝘵 𝘱𝘦𝘯𝘦𝘵𝘳𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘦𝘹𝘱𝘢𝘯𝘴𝘪𝘰𝘯 𝘸𝘩𝘪𝘭𝘦 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘳𝘦𝘨𝘶𝘭𝘢𝘵𝘰𝘳𝘺 𝘤𝘰𝘮𝘱𝘭𝘪𝘢𝘯𝘤𝘦.
  • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻: Built core operations capabilities from ground up, establishing processes and systems for healthcare marketplace
  • 𝗕𝗹𝗶𝘁𝘇 𝗣𝗿𝗼𝗴𝗿𝗮𝗺: Conceived, piloted, and scaled innovative "Blitz" program mapping and onboarding 100,000+ doctors and practices across India
  • 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗧𝗲𝗺𝗽𝗹𝗮𝘁𝗲𝘀: Created templated operational models used for international expansion and new segment entry
Operations ManagementChange ManagementStrategic PlanningPeople ManagementPeople Development

Inmobi

2 roles

Director, Tablet Team

Promoted

Dec 2012Jun 2013 · 6 mos · Bengaluru Area, India

  • 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗳𝗼𝗿 𝘁𝗮𝗯𝗹𝗲𝘁 𝗮𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴 𝘀𝗲𝗴𝗺𝗲𝗻𝘁 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗺𝗮𝗿𝗸𝗲𝘁 𝗽𝗲𝗻𝗲𝘁𝗿𝗮𝘁𝗶𝗼𝗻
  • 𝘋𝘪𝘳𝘦𝘤𝘵𝘦𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘣𝘫𝘦𝘤𝘵𝘪𝘷𝘦𝘴 𝘵𝘰 𝘴𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘵𝘭𝘺 𝘨𝘳𝘰𝘸 𝘐𝘯𝘔𝘰𝘣𝘪'𝘴 𝘵𝘢𝘣𝘭𝘦𝘵 𝘢𝘥𝘷𝘦𝘳𝘵𝘪𝘴𝘪𝘯𝘨 𝘳𝘦𝘷𝘦𝘯𝘶𝘦 𝘢𝘯𝘥 𝘮𝘢𝘳𝘬𝘦𝘵 𝘴𝘩𝘢𝘳𝘦, 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘪𝘯𝘨 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴 𝘧𝘰𝘳 𝘦𝘮𝘦𝘳𝘨𝘪𝘯𝘨 𝘵𝘢𝘣𝘭𝘦𝘵 𝘦𝘤𝘰𝘴𝘺𝘴𝘵𝘦𝘮.
New Business Development

Director, Operations and Process improvement

Dec 2011Nov 2012 · 11 mos · Bengaluru Area, India

  • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝘀𝗮𝗹𝗲𝘀 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻
  • 𝘚𝘵𝘳𝘦𝘢𝘮𝘭𝘪𝘯𝘦𝘥 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘭 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘤𝘰𝘯𝘤𝘦𝘱𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘰𝘧 𝘚𝘢𝘭𝘦𝘴𝘧𝘰𝘳𝘤𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘰𝘯, 𝘰𝘱𝘵𝘪𝘮𝘪𝘻𝘪𝘯𝘨 𝘴𝘢𝘭𝘦𝘴 𝘸𝘰𝘳𝘬𝘧𝘭𝘰𝘸 𝘢𝘯𝘥 𝘦𝘯𝘩𝘢𝘯𝘤𝘪𝘯𝘨 𝘥𝘢𝘵𝘢 𝘢𝘤𝘤𝘶𝘳𝘢𝘤𝘺 𝘢𝘤𝘳𝘰𝘴𝘴 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴.
Operations Management

Pinelabs private limited

Associate Vice President, Head of Sales and Operations, Payments Division

Apr 2009Oct 2011 · 2 yrs 6 mos · Noida Area, India · On-site

  • 𝗙𝘂𝗹𝗹 𝗣&𝗟 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻
  • 𝘗&𝘓 𝘰𝘸𝘯𝘦𝘳 𝘧𝘰𝘳 𝘗𝘭𝘶𝘵𝘶𝘴 (𝘗𝘢𝘺𝘮𝘦𝘯𝘵𝘴) 𝘢𝘯𝘥 𝘖𝘯𝘦𝘥𝘦𝘴𝘬 (𝘙𝘦𝘤𝘩𝘢𝘳𝘨𝘦 & 𝘛𝘪𝘤𝘬𝘦𝘵𝘪𝘯𝘨) 𝘥𝘪𝘷𝘪𝘴𝘪𝘰𝘯𝘴, 𝘥𝘦𝘮𝘰𝘯𝘴𝘵𝘳𝘢𝘵𝘪𝘯𝘨 𝘥𝘪𝘳𝘦𝘤𝘵 𝘤𝘰𝘮𝘮𝘦𝘳𝘤𝘪𝘢𝘭 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘢𝘯𝘥 𝘥𝘳𝘪𝘷𝘪𝘯𝘨 𝘴𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘵 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘨𝘳𝘰𝘸𝘵𝘩.
  • 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Scaled Plutus payments product from two flagship clients to 80+ merchant accounts, generating substantial revenue uplift
  • 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Established pan-Indian sales team and led product development into new revenue opportunities
  • 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Conceived and developed Onedesk recharge/ticketing platform, scaling retail network to 2,500 outlets with $10+ Million turnover in 8 months
New Business DevelopmentMarketing

The boston consulting group

Senior Associate

May 2007Apr 2009 · 1 yr 11 mos · Mumbai Area, India · Hybrid

  • 𝘗𝘳𝘰𝘣𝘭𝘦𝘮 𝘴𝘰𝘭𝘷𝘦𝘥 𝘢𝘯𝘥 𝘤𝘰𝘰𝘳𝘥𝘪𝘯𝘢𝘵𝘦𝘥 𝘤𝘭𝘪𝘦𝘯𝘵 𝘵𝘦𝘢𝘮𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 4+ 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘪𝘦𝘴, 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘨𝘳𝘰𝘸𝘵𝘩 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴 𝘧𝘰𝘳 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘪𝘰𝘯𝘴.
  • 𝗦𝗮𝗹𝗲𝘀 𝗙𝗼𝗿𝗰𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Designed and implemented sales force effectiveness program for top 5 Insurance Company, achieving 40% improvement in sales performance
  • 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗙𝗲𝗮𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆: Conducted comprehensive feasibility study for mobile financial services venture, including market sizing and Go-to-Market strategy development
  • 𝗟𝗲𝗻𝗱𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Developed SME segment lending strategy for retail lending company, identifying key product opportunities and market gaps
Business StrategyChange Management

Citi

Summer Associate Fixed income markets

Apr 2006Jun 2006 · 2 mos

  • Sales and Trading experience in Commodities , FX and Distressed assets

Itc limited

Project Engineer

Jul 2001Jun 2005 · 3 yrs 11 mos

  • 𝗟𝗮𝗿𝗴𝗲-𝘀𝗰𝗮𝗹𝗲 𝗰𝗮𝗽𝗶𝘁𝗮𝗹 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗺𝗮𝗻𝘂𝗳𝗮𝗰𝘁𝘂𝗿𝗶𝗻𝗴 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
  • Managed significant capital projects and critical manufacturing operations, demonstrating strong engineering and project management capabilities in complex industrial environment.
  • 𝗖𝗮𝗽𝗶𝘁𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led setup of $4.6 Million Pilot Plant Facility, managing design, negotiations, planning, and execution
  • 𝗠𝗮𝗻𝘂𝗳𝗮𝗰𝘁𝘂𝗿𝗶𝗻𝗴 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Managed design and planning for $4.2 Million Manufacturing Plant, achieving on-time, on-budget completion
  • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed annual plant maintenance with $200,000 budget and 30-member team
Operations ManagementProject ManagementProject EngineeringProject PlanningProject Commissioning

Education

Indian Institute of Technology, Madras

B.Tech — Mechanical Engineering

May 1997Apr 2001

Indian Institute of Management, Calcutta

PGDM

Jun 2005May 2007

The Hyderabad Public School, Begumpet

High school — ICSE / ISC

Jan 1988Jan 1997

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