Aug 2020 – Aug 2025 · 5 yrs · Bengaluru, Karnataka, India · Hybrid

• Implemented parallel startup for Kafka consumers, reducing overall service boot-up time by nearly 50%. This optimization improved platform availability and better responsiveness during restarts.
• Improved failover handling by eliminating unnecessary cache reloads from the database. It improved system reliability and resource utilization.
• Migrated and automated DevNet courses, reducing manual updates and improving delivery efficiency for a global audience of students and professional learners.
• Built a Terraform provider in Go for dCloud, cutting lab deployment time by 60% and enabling scalable cloud-based deployments using Infrastructure-as-Code.
• Developed a hands-on lab CI/CD pipelines lab at Cisco Live 2024 in Las Vegas, training 200+ professionals through hands-on exercises and real-world demos.
• Automated network workflows using DevOps practices, reducing manual effort by 35% and accelerating lab readiness.
• Worked extensively with Docker, Kubernetes, CI/CD, Terraform, and Ansible, building scalable, production-grade automation solutions.
• Performed upgrades on Call Manager and IM and Presence to patch vulnerabilities. Enabled SSO on the Cisco Call Manager and Voice Mail Unity Server globally in HSBC Network.
• Built tool for end-to-end migration of Cisco Video Endpoints to Webex Edge to enable a hybrid service using both cloud and on-premises features.
• Contributed on RASA built BOT for team enablement and support in team deliverables with SOAP and REST based APIs.
• Deployed and Automated Next-Gen Trade Floor (NGTF) infrastructure for turret phones in global HSBC network.
• Performed a global upgrade on ESXI and CIMC virtualised hypervisor and hosts to fix vulnerabilities and enhance stability in customer network. Built several tools and scripts to automate workflow resulting in error-less deployments and excellent customer satisfaction. Significant contributions to team enablement and successful completion of deliverables.

Jan 2020 – Jun 2020 · 5 mos · Bengaluru, Karnataka, India · On-site

• Dived deep into Cisco Products portfolio and Unified Collaboration Technologies.
• Built 'Collab Matrix', a tool which resulted in a 100% customer case reduction for product compatibilities and resolved numerous customer cases on Webex.

May 2019 – Jun 2019 · 1 mo · Bengaluru, Karnataka, India · On-site

• Performed a spear phishing attack on a company by sending a mail which redirected targets to the clone company SSO webpage. Developed a back-end script to obtain the credentials of the employees. Exposed several cyber vulnerabilities and handed over a detailed report with guidelines to lower the security and data risks.

May 2018 – Dec 2019 · 1 yr 7 mos · Kollam

• Led a team of 5 members for a Live-In-Labs® project of Amrita University. The Amrita Live-in- Labs® program aims to expose youth to the hardships faced by underprivileged communities in India. Through experiential learning opportunities, participants put theory into practice by generating innovative solutions, by exploiting cutting-edge technology which provides no harm to the environment.
• Built an IoT-based Smart Health Assistant, which measured the health data of the villagers of Bihar, India, on an esp8266 and sent them to the college database using MQTT protocol for medical consultation.