Jan 2024 – Jul 2024 · 6 mos · Salt Lake City Metropolitan Area · Remote

• Cut lead PM workload by 50% by automating data workflows and applying performance analytics to
• surface real-time insights.
• Led cross-functional product delivery—aligning 30+ stakeholders across business, design, and
• engineering to relaunch a high-visibility health platform.
• Defined 20+ requirements docs and 50+ component specs to streamline project delivery across
• three cross-functional teams

Nov 2023 – Present · 2 yrs 6 mos · West Valley City, Utah, United States

• Owner of a small business where I create and sell my art in various formats. I have utilized and further learned supply chain management, inventory, financial & stat tracking, vendor management, marketing, sales, and networking skills while growing this small business.
• Launched and managed ArtekMoe.com , applying SEO, analytics, and eCommerce marketing.
• Generated $19K+ in direct revenue, by selling 30+ original works, via 40+ events, leveraging vendor
• partnerships, customer engagement, and operational logistics to refine sales strategy.
• Developed GPT-5-powered tools for SEO - optimizing keywords, relevance, and speed for artists
• https://www.artekmoe.com/

May 2022 – Mar 2023 · 10 mos · Salt Lake City Metropolitan Area · Remote

• Technical Product Manager & Sr. Technical Project Manager:
• Salvager of previously mishandled client relationships. Utilized technical expertise, transparency, detailed documentation, & project plans to instill confidence within our partners. Revitalized relationships to a place of trust & continued business.
• Launched dev tools like a reusable component library, SDK, and self-serve platform—improving
• process consistency, scaling partner collaboration, and cutting development time by 15%.
• Recovered key accounts (20% revenue) via roadmap alignment; launched enterprise platform.

May 2022 – Jul 2022 · 2 mos

• Introduced Jr. level students to the subject of Information Modeling. Utilized well known Universe of Discourses (UOD) in a group setting to teach and guide them through the nuances and power of visual info modeling.
• Maintained grades and communication with the students, and facilitated leadership discussions within the class as well.

Apr 2021 – May 2022 · 1 yr 1 mo · Draper, Utah, United States

• Solely responsible for the revitalization of a greenfield product to migrate merchant data, accounting for 50% of company data, from an outdated legacy system to a modern, secure, & scalable environment.
• Co-architected & documented the greenfield solution for the new merchant data management systems. Performed 4 months of internal research to understand & document the existing system in Confluence.
• Designed simple diagrams in LucidChart & share them to the 12 dependent product teams. This showcased the stages of change for each team.
• Established & built the 8 person cross-functional development team from the ground up. Lead them to product launch by running agile ceremonies, writing technical requirements & user stories, & maintaining daily roadmap updates.
• Presented & evangelized the greenfield solution to the broader company. Specifically met with each of the 12 dependent product teams, & walked them through the impacts & timeline it would have on their teams. Used this opportunity to gather 2nd & 3rd round feedback related to their areas of expertise as well.
• Redesigned the integrated retail merchant intake using data insights and A/B testing—improving
• accuracy by 60%, engagement by 20%, and keeping abandonment under 6%

Aug 2020 – Apr 2021 · 8 mos · Salt Lake City Metropolitan Area

• Technical Product Manager & Technical Product Owner:
• Coordinated as one of 26 Product Owners using SAFE to support the technological merger between two large benefits companies. Showcased technical, data, & design skills to write requirements for a highly technical, yet front-end team.
• Co-designed & updated the company’s primary cash cow (HSA's) for prioritization of pivotal investment data to customers in a limited amount of digital space. Updating the information clarity & customer success for over 1M users.
• Acquired expertise in Program Management to guide & align five teams to the correct sequence of dependencies. Ensuring a major portion of the 100+ team member initiative was in place according to the quarterly & yearly roadmap.
• Led a highly versatile development team specializing in data & API connections between legacy systems. Wrote the user stories, removed roadblocks, & managed dependencies for 9 different account types & customer support tools.

May 2020 – Aug 2020 · 3 mos

• Interviewed & researched the technical infrastructure & needs of various internal departments. Identified what they would need, & how to market internal technology products to streamline their productivity.

Aug 2019 – May 2020 · 9 mos

• Specialized in documenting & diagramming intricate processes, uncovering the essential internal marketing needs for promoting new products within the organization, & identifying challenges hindering teams from operating at peak efficiency.
• Developed a comprehensive & interactive knowledge transfer diagram between 2 teams, which systematically captured crucial details of essential processes in anticipation of team responsibility changes. Facilitated a seamless transfer of knowledge by delivering the documentation to the incoming team, ensuring continuity & efficiency in operations.
• Conducted individual interviews within an underperforming team, uncovering a detrimental third-party relationship causing significant time & mental strain. Successfully communicated findings to executive leadership, enabling them to take informed action & alleviate the identified challenges.

Jun 2018 – Aug 2019 · 1 yr 2 mos · Greater Salt Lake City Area

• Technical Project Manager & Technical Business Analyst:
• Drove 6 diverse technical projects to completion within a high-paced marketing agency. Ensured precision in requirements gathering, fostered team cohesion, & guiding clients to embrace best-in-class processes.
• Assumed dual responsibilities as a Technical Business Analyst & Technical Project Manager during a critical phase in the relaunch of Adobe's Blog site. Seamlessly managing both roles during the PM's two-month vacation. Demonstrated adaptability & leadership by ensuring project continuity, site & content management, timely execution, & successful launch.
• Facilitated the smooth adoption of agile software methodologies within all 6 of my consulting teams through patient & consistent training efforts. Showcased the benefits of the flexible, yet productive mindset shifts associated with agile.
• Effectively diagrammed & communicated complex development constraints to the client, leading to an expanded scope of paid work & substantial revenue increases of $20k, equivalent to 25% of the initial project amount.

Apr 2018 – Jun 2018 · 2 mos · Provo, Utah, United States

• I led the team for a massive data ETL (extract, transform, load) project. As the team lead, I was responsible for communications to our managers, team progress & momentum, overall strategy direction, and deliverables on the project. Additionally, as a contributor to the team, I was solely responsible for ETL on portions of the data, QA/QC on the team's results, and a working knowledge of the data and how it was applied and relevant.

Jan 2018 – May 2018 · 4 mos · Salt Lake City Metropolitan Area

• Managed a NetApp data storage backup system & prevented data purges due to over allocation of storage. Dropped capacity from 95%+ to 80%.
• Re-engineered the backup cleaning process to reduce the required time from 20 hours to 7.5 hours. Designed an algorithm to automate the backup cleanup process, thus saving 1/2 FTE.

Dec 2015 – Mar 2017 · 1 yr 3 mos · South Salt Lake

• I developed in depth requirements for internal operations software. This software was essential in empowering our operations team to manage the growing customer base without increasing the number of staff.
• I created mockups and prototyped software that was then sent on to our developers to execute based on my designs and documentation.
• I was the liaison between our operations department, development team. As this centralized representative I ensured training occurred before software changes were deployed to production and translated tech heavy jargon into department specific training and release notes.

Oct 2012 – Dec 2014 · 2 yrs 2 mos · Salt Lake City Metropolitan Area

• Sold $120k - $140k each season & achieved a consistent top 3 ranking within the sales team each year by maintaining relationships with 200 corporate clients. Used my sales knowledge & processes to write the sales team training manual for 3 years in a row.
• Proposed the idea & spearheaded the submission of the company to the Best of State competition. The submission won in 2 categories, & the company has won 7 consecutive years since. This accolade is now used as a major marketing strategy on their website.