Mridul banerjee

Operations Associate

India2 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Proficient in Data Analysis and Project Management.
Experienced in Operations Management and CRM.
Strong background in Marketing Analytics and Creative Problem Solving.

Stackforce AI infers this person is a Logistics and Operations Specialist with a focus on Data Analysis and Customer Experience.

Contact

Skills

Core Skills

Data AnalysisProject ManagementOperations ManagementCustomer Relationship Management (crm)

Other Skills

Customer ExperienceSpoken EnglishMarketing AnalyticsCreative Problem SolvingCustomer SupportStrategic PlanningBusiness PlanningProjectionCost ProjectionsCost PlanningTeam ManagementCritical ThinkingGoogle SheetsDigital MediaDigital Marketing Media

Experience

2 yrs 9 mos

Total Experience

11 mos

Average Tenure

1 yr 6 mos

Current Experience

Zomato

3 roles

Senior Operations Associate

Promoted

Jul 2025 – Present · 10 mos · On-site

Data AnalysisProject Management

Logistics Operations Specialist

Dec 2024 – Jul 2025 · 7 mos · On-site

Operations ManagementCustomer Relationship Management (CRM)

Logistics Quality Analyst

Oct 2024 – Dec 2024 · 2 mos · On-site

Conduct regular audits of delivery partner conversations to ensure service quality and compliance
Manage and strengthen relationships with vendor partners to enhance operational efficiency
Analyze performance metrics to optimize vendor operations and meet key business objectives
Provide data-driven insights to improve delivery network scalability and customer satisfaction