May 2023 – Sep 2024 · 1 yr 4 mos · Dubai, United Arab Emirates · On-site

• ● Leveraging prior experience in Quality Assurance (QA).
• ● Performing test cases for digital banking applications.
• ● Contributing to setting up and maintaining a Knowledge base database/repository for major incidents/problems.
• ● Establishing a clear process for managing incidents and reporting within the company.
• ● Ensuring all Critical and Major incidents are handled within SLA (Service Level Agreement) timelines.
• ● Coordinating and facilitating problem diagnosis to drive major incidents and issues towards resolution.
• ● Leading and participating in Root Cause Analysis (RCA) and Permanent Corrective Action (PCA) calls with Problem/Incident owners.
• ● Analyzing major incident data and metrics using various methods to identify patterns and trends based on historical events and incidents.
• ● Ensuring that all changes going live are accompanied by ops support documentation and knowledge transition before releases.

Jan 2023 – May 2023 · 4 mos · Hybrid

• 𝐑𝐞𝐬𝐩𝐨𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• ● Collaborate with the business development team to identify potential projects
• ● Coordinate project resources and manage external contractors and vendors as needed
• ● Oversee quality assurance processes to ensure that project deliverables meet or exceed client expectations
• ● Manage project risks and issues, and develop contingency plans to mitigate potential challenges
• ● Provide regular project status updates to senior management and key stakeholders
• ● Continuously improve project management processes and methodologies to increase efficiency and effectiveness.

Sep 2021 – May 2023 · 1 yr 8 mos · Lahore, Punjab, Pakistan · On-site

• 𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• ● Collaborate closely with developers while executing
• feature, performance, integration, and regression testing
• of video SDK for mobile platforms
• ● Run manual and automated tests and document bugs as
• they are found
• ● Writing test cases, testing, documenting errors (depending on the phase of the project)
• ● Analyze and clarification of requirements with a customer or a business analyst
• ● Performance testing of our mobile application with JMeter
• ● APIs testing through Postman
• ● Testing of native mobile apps (Android and iOS)

Jul 2020 – Feb 2023 · 2 yrs 7 mos

Jul 2020 – Sep 2021 · 1 yr 2 mos · Lahore, Punjab, Pakistan

• 𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• It’s an end-to-end new exchange.
• Worked on different Coins/Wallets and modules as (Withdrawal, Deposits, User dashboard, User profile management, Trading view page(Sell & Buy coins), User referral program, Coin address management)
• ● Performed Functional and Nonfunctional Testing of Different Projects
• ● Mobile Functional Testing
• ● Performed end to end testing
• ● Review requirements, specifications and technical design
• documents to provide timely and meaningful feedback.
• ● Estimate, prioritize, plan and coordinate testing activities.
• ● Manual smoke, usability, functional, regression, system, exploratory & cross browser testing.
• ● Assessing customer requirements and ensuring that these
• are met.