Apr 2025 – Present · 1 yr 2 mos

• Researched keywords and developed SEO-driven blogs, content clusters, and user guides tailored to different funnels for data and SaaS-based solutions.
• Collaborated closely with product managers, SMEs, and development teams to ensure technical accuracy, clarity, and consistency across all documentation.
• Managed review and approval processes to maintain quality and coherence in user documentation and marketing deliverables.
• Proficient in using SEMrush, GA4, and Google Search Console to analyze content performance, measure engagement, and refine strategy.
• Partnered with cross-functional teams to produce precise, user-friendly solution documents that simplify complex product details.
• Contributed to chatbot documentation and prompt workflows, resulting in a 45% increase in monthly sign-ups and improved customer interaction quality.
• Produced detailed, step-by-step user guides by reviewing Figma-based product workflows, enhancing user comprehension and experience.
• Maintained content updates for evolving product features, ensuring alignment with product tone, structure, and terminology.
• Proficient with tools such as Jira to manage documentation workflows, monitor progress, and collaborate effectively with Agile teams.
• Led content planning for social media and trend-based campaigns, combining storytelling with technical accuracy to improve engagement and visibility.

Jul 2023 – Apr 2025 · 1 yr 9 mos

Mar 2023 – Jul 2023 · 4 mos