Oct 2023 – Jul 2024 · 9 mos · Bengaluru, Karnataka, India

• 👉 NPS Project: Significantly boosted NPS scores through strategic enhancements in a user engagement project.
• 👉 User Deletion Project: Played a key role in the "User Deletion" project, from understanding PRD to creating suitable solution with UI.
• 👉 Design System Migration: Managed the migration of old 1K+ screens to the new design system, ensuring adherence to all design guidelines and principles.
• 👉 Component Tokens: Created design system component tokens using Figma and exported them to JSON for streamlined development.
• 👉 Conducted visual testing for multiple project screens, ensuring design accuracy by comparing actual UI designs with developer-built versions and identifying visual errors, creating feedback reports resulting in improved design consistency and quality.
• 👉 Worked with cross functional teams including Product managers, Developers and other designers.
• 👉 Also, part of primary and desk research of couple of projects, brainstorming, wire-framing, and user interface design.

Jul 2023 – Sep 2023 · 2 mos · Remote

• I worked with a very early-stage startup that developed an e-learning app, where I created flows based on business requirements, designed wireframes, and crafted a happy-flow user interface with components.

Jul 2021 – May 2023 · 1 yr 10 mos · Hyderabad, Telangana, India

• Analyze customer claims and account history to identify potential fraud and other anomalies.
• Review spending patterns and transaction history to identify suspicious activity.
• Investigate potential fraudulent activity using various tools and resources, including data analysis and research.
• Make informed decisions on reimbursement or decline of claims based on available evidence and policies.
• Communicate with customers and other stakeholders regarding the status of claims and any additional information needed for review.
• Collaborate with other fraud analysts and management to identify and implement best practices for fraud prevention and detection.
• Monitor and analyze fraud trends and patterns to proactively identify potential issues.
• Participate in ongoing training and education to stay up-to-date on emerging fraud schemes and techniques.

Jan 2018 – Jul 2021 · 3 yrs 6 mos · Hyderabad, Telangana, India

• Conducted thorough analysis of fraud cases, assessing customer records and identifying fraudulent activities to protect bank customers.
• Customer Spend Analysis: Utilized customer spending patterns to make informed decisions regarding reimbursement, ensuring fair and accurate resolution of cases.
• Charge Code Submission: Expertly submitted charges with appropriate codes, adhering to established guidelines and regulations.
• Pre-Arbitration Assessment: Evaluated documentation provided by both acquirer and customer to determine the appropriate course of action, whether to proceed with arbitration or withdraw charges.
• Counterfeit Cheque Detection: Played a crucial role in identifying counterfeit cheques, preventing potential losses for the bank.
• Process Knowledge Sharing: Assisted new team members by sharing in-depth process knowledge and valuable work tips, contributing to their professional development and team success.

Jan 2016 – Jan 2018 · 2 yrs

• Experienced intermediate-level graphic designer with a portfolio of projects including poster designs for Telugu short films, title designs for short films, logo designs, business cards, and billboard designs.
• Proficient in visual design, composition, and typography, with an eye for detail to create visually interesting designs.
• Skills in visual hierarchy, layout, and basic color theory are highly transferable to UX design, allowing for the creation of intuitive and engaging user interfaces.