Aug 2024 – Oct 2025 · 1 yr 2 mos · On-site

Feb 2022 – Sep 2024 · 2 yrs 7 mos · On-site

• Leading a team of 12 visa processing members across different Countries to ensure visa applications are assessed and decided through the effective administration of immigration policy and procedures, and in accordance with immigration law.
• Ensuring that the applications are submitted to respective embassies or consulates on time either by online filing or paper filing.
• Leading the implementation of work programmes, performance target and new initiatives for their team, together with supporting measurement, monitoring and reporting mechanisms.
• Managing work allocation and workload monitoring across the team to achieve business objectives.
• Establishing clear accountabilities and expectations for their team – and coaching and developing staff to enable them to achieve performance targets.
• Participating as part of the wider management team for their office to ensure the efficient organization of people and resources, and drive the improvement of practices and service quality.

Jan 2022 – Feb 2022 · 1 mo · On-site

• Creating and implementing training programs for branch offices
• Work with department managers to identify training needs and create training plans to address those needs.
• Develop training materials, such as presentations, videos, and handouts, that align with the organization's goals and objectives.
• Training New joiners with induction Training, process training etc.
• Evaluate the effectiveness of training programs and make recommendations for improvements.
• Maintain accurate and up-to-date training records for all employees.

Dec 2020 – Jan 2022 · 1 yr 1 mo · On-site

• Conducted market research to identify new business opportunities for the firm in Chennai, Mumbai, Delhi, Chandigarh - India
• Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities .
• Meeting with potential vendors to present company requirements and getting necessary procurement for setting up the branch offices.
• Analyzing financial data and developing effective strategies to reduce business costs to enable setting up of branch offices.
• Completing the paper work in terms of acquiring the property from the real estate agents for establishing the offices.
• Training the new Staff during the initial period of branch opening and facilitating a smoother run of business operations.

Sep 2020 – Dec 2020 · 3 mos · On-site

• Managing Client Immigration profiles, cross checking their application status and updating the clients the progress of the application.
• Discussing various options with clients to improve their existing immigration file so that they can secure their Visas.
• .Providing clients with all pertinent documentation.
• Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
• Verifying the authenticity of paperwork and supporting documents.
• Maintaining strong relationships with clients to build trust
• Proactively seeking new clients for the firm
• Developing presentations for new clients to help them understand how the firm can help them in processing their immigration file.

Aug 2019 – Aug 2020 · 1 yr · On-site

• Prepare immigration application / case work which includes case assessment, document collection, co-ordination with the client, filling of application forms, submission of application, Scheduling Biomterics appointment, Case submission, Monitoring the case status until case is completed for express entry program Canada and Visit Visa application for different Countries.
• Guide client in regards with immigration rules and process followed by immigration authorities , setting Client’s expectations on process and time lines.
• Manage the complete immigration Cycle of an application submission, Visa expiry dates and informing client proactively for requirements in their application.
• Meeting the Time lines of Document collection, application submission.
• Ensure the rules and regulation of the immigration authorities for respective country.

Apr 2018 – Jul 2019 · 1 yr 3 mos · On-site

• Meeting with prospective clients to gauge which services they require and then counselling them accordingly.
• Providing clients with all pertinent documentation and information in regards with Process.
• Verifying the authenticity of paperwork and supporting documents.