Apr 2016 – May 2016 · 1 mo · Gurgaon, India

• Worked with a cross functional team of marketing, UX and technology to launch a core strategic product for Droom, one of the fastest growing companies in India
• Conducted conjoint analysis to identify important features used to set product direction
• Prepared business requirement document describing workflows, challenges and risks
• Collaborated with senior management and designed product wireframes for user interface
• Developed pricing strategy to meet profitability goals of the firm using various techniques

Jul 2011 – Jun 2015 · 3 yrs 11 mos · Gurgaon, India

• Service Management
• Enhanced and stabilized banking applications process for all BofA centres across U.S.
• Conducted surveys to assess application performance and consequently enhanced them resulting in improved customer experience
• Analyzed transactional data for improving application performance thereby reducing downtime by 100%
• Created dashboards helping senior management make informed decisions for capacity planning
• Interacted closely with several backend and frontend teams to understand user requirements
• Data Analytics
• Analyzed ATM data to monitor customer experience post software up gradation
• Prepared reports to track ATM performance metrics and reduce failed customer interactions
• Mentored new hires to develop an in house team for a new process