Navya Mokmod

Product Manager

Bengaluru, Karnataka, India9 yrs 10 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in NLP-driven solutions for customer experience.
  • Strong leadership in data science teams at American Express.
  • Passionate about language modeling and problem-solving.
Stackforce AI infers this person is a Data Science leader in the Fintech industry.

Contact

Skills

Core Skills

Data ScienceLeadershipMachine LearningNatural Language Processing (nlp)Statistical ModelingPredictive ModelingStatistical AnalysisBusiness UnderstandingData PreparationModeling

Other Skills

NLPDecision TreesStatistical Data AnalysisProblem SolvingSQLBusiness StrategyReinforcementResponsible AIExploratory Data AnalysisClassificationProject PlansLarge Language Models (LLM)StatisticsCredit BureauMathematics

About

Leading a team of Data Scientists at American Express actively contributing in their cardmember servicing domain. My role involves designing, building and scaling NLP driven solutions to improve customer experience. Specifically enthusiastic about the field of language modelling and solve for the challenges in the domain. Translating challenges into an objective problem and leveraging new age technology to solve for them is what gets me going. Outside of work, I am drawn to philosophy, geography, and international relations, and often think about how ideas, borders, and power structures shape the world we live in.

Experience

9 yrs 10 mos
Total Experience
1 yr 9 mos
Average Tenure
6 yrs 5 mos
Current Experience

American express

4 roles

Senior Manager - Data science

Promoted

Nov 2025Present · 6 mos

  • Data Science for Global Servicing
Data ScienceNLPLeadership

Manager - Data Science

Aug 2023Nov 2025 · 2 yrs 3 mos

Data PreparationDecision TreesPredictive ModelingBusiness UnderstandingStatistical Data AnalysisProblem Solving+15

Assistant Manager

Promoted

Aug 2021Jul 2023 · 1 yr 11 mos

Data PreparationDecision TreesPredictive ModelingBusiness UnderstandingStatistical Data AnalysisSQL+7

Analyst

Nov 2019Aug 2021 · 1 yr 9 mos

Data PreparationDecision TreesPredictive ModelingBusiness UnderstandingStatistical Data AnalysisSQL+6

Oyo

Business Analyst (International Growth)

Jun 2019Nov 2019 · 5 mos · Gurgaon, India

  • Work on the automation of the process of tracking key metrics for International Markets and generate insights. Evaluate MoM Growth and develop strategies to achieve monthly targets.
Decision TreesPredictive ModelingBusiness UnderstandingStatistical ModelingModeling

Phenom people

Machine Learning Intern

May 2018Jul 2018 · 2 mos · Hyderabad Area, India

  • Automation of feature extraction Service to enhance the performance of Knowledge Graph.
  • Re-designed an Information Extraction system based on NER for skills, qualification, education and experience entity recognition from job descriptions
  • Implemented Bi-LSTM algorithm for learning character level features in sentences for Named Entity Recognition in unstructured text
  • Optimized the annotation process to obtain training data using Aho-corasick algorithm and Trie Data Structures reducing the time from 7hrs to 0.6hrs
  • Increased the scalability of the model by reducing the model training time by 150% by optimizing the hyper-parameters in batch training
  • Successfully deployed the automated model with F1 Score of 88.7% and a recall of 96.6% to enhance the performance of the Knowledge Graph

International relations cell, iit kharagpur

3 roles

Executive Advisor

Apr 2018Apr 2019 · 1 yr

  • Steering Member of the apex 8-student advisory panel, mediating cell's overall planning under the Dean of International Relations

Coordinator

Promoted

Jul 2017Apr 2018 · 9 mos

  • Launched the Foreign Training Programme offering 26 International Internships from universities with the likes of KTH Stockholm, etc. The program is unique in the world which uses the leverage of technology in providing global mobility solutions
  • Assisted in establishing and branding Student Exchange Programme and Semester Away Programme of IIT Kharagpur
  • Launched the International Relations website international.iitkgp.ac.in establishing a single point knowledge repository of the Institute's International aura
  • Scaled the team size from 12 to 42; transformed the functioning of the cell by leveraging data-driven technologies and led a diverse team consisting of UG, PG, MBA and LLB students.

Student Member

Aug 2016Jul 2017 · 11 mos

  • International Relations Cell was established in 2015 under the able agile of the Dean of Alumni Affairs and International Relations, the International Relations Cell has a clear cut objective of improving the ranking of IIT Kharagpur on the International Front.
  • Drafted and executed MoU drive, signed 15+ new department-level research MoUs by consulting every faculty member of IIT Kharagpur
  • Hosted informative seminars on SEP (1000+ attendees), Foreign Research Training (300+ attendees) and MS-PhD application (300+ attendees)
  • Mediated the International Branding of IIT Kharagpur through bimonthly newsletters, brochures, and international students' chronicle

Industrial and systems engineering society, iit kharagpur

General Secretary

Jul 2017Jul 2018 · 1 yr · IIT Kharagpur

  • • As the representative of ISE Society, planned and executed counseling sessions for the assimilation of freshers with the senior batches and mentored freshers to ensure their academic awareness and mental well being
MathematicsREST APIsData PreparationBusiness UnderstandingJavaScriptModeling

Bisco bio sciences (indian affiliate of limagrain)

Data Analytics Intern

May 2017Jul 2017 · 2 mos · Hyderabad, Telangana, India

  • Multi-objective optimization of production and warehousing of seasonal crops
  • Suggested minimum order size policy for 11 states in India to optimize the logistical and operational cost by analyzing orders and the revenue generated
  • Forecasted the demand for selected crops using moving average method to enhance the decision-making process of the manager
  • Established optimal procurement lead time for different seasons at crop level and achieved the reduction of 11.5% in procurement costs
  • Fixed the optimum inventory level, reorder point at C&F considering the effect of seasonality, trends and potential order size using regression analysis

Technology robotix society

Member

Aug 2015Dec 2015 · 4 mos · IIT Kharagpur.

Education

Indian Institute of Technology, Kharagpur

B.Tech(Hons.) — Industrial and systems Engineering.

Jan 2015Jan 2019

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