Neelesh Sharma

Director of Engineering

Gurgaon, Haryana, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a tech team of 15+ engineers at Paytm.
Achieved over 99.99% service reliability across microservices.
Developed systems handling millions of transactions daily.

Stackforce AI infers this person is a Backend-heavy Fintech professional with extensive experience in scalable systems and microservices.

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Skills

Core Skills

Software DevelopmentMicroservices

Other Skills

Problem SolvingJavamysqlNoSQLDockerSpring BootAmazon Web Services (AWS)Application SecurityKafkaAgile DevelopmentCode ReviewScrumREST APIsAerospikeCoding Standards

About

As Engineering Manager at Paytm, my leadership extends beyond guiding a team; it involves spearheading the development of highly scalable REST APIs and fostering robust code architectures that drive significant business impact. Skilled in collaboration, I partner with product managers and cross-functional teams to refine requirements and deliver strategic initiatives. My hands-on experience as Senior Technical Lead is marked by a consistent pursuit of excellence in query optimization and system tuning, ensuring maximum productivity and performance. At Paytm, we've championed initiatives to enhance both the technical and business landscapes, leveraging my expertise in AWS and NoSQL databases to build resilient and responsive systems.

Experience

11 yrs

Total Experience

3 yrs 8 mos

Average Tenure

9 yrs

Current Experience

Paytm

6 roles

Senior Engineering Manager

Promoted

Jun 2025 – Present · 11 mos

Problem SolvingJavaSoftware DevelopmentmysqlNoSQLDocker+12

Engineering Manager

Apr 2023 – Jun 2025 · 2 yrs 2 mos

Pioneered the creation of a core onboarding engine, instrumental in managing 40 million
merchants, and spearheaded the development of an in-house tool enabling nationwide sales and
service operations for various Paytm core products like Soundbox, EDC, FASTag, etc.
Orchestrated and led the tech team of 15+ engineers, driving sales of 20 million FASTags and 8
million Soundboxes, while managing 10K daily service requests nationwide.
Directed the tech team responsible for Merchant Revisit and CPV flows, overseeing daily visits of
1.2 lakh merchants.
Collaborated with cross-functional teams to identify business needs and develop customized
engineering solutions, enhancing operational efficiency and customer satisfaction.
Achieved a Service Reliability (SR) rate surpassing 99.99% across all micro-services by optimizing
maintenance schedules and infrastructure, ensuring uninterrupted production uptime.
Resolved various challenges related to field sales, security, service re-usability, cost-saving
initiatives, stability, compliance, supporting multiple audits including ITGC and DPDP.
Designed and managed an intelligent Task Management System handling over 50 lakhs of tasks
and 2 lakhs of agents, implementing efficient task allocation strategies.
Developed the Merchant Settlement Settings Service (MSSS), enabling daily payouts to
merchants at a rate of 3000 TPS.
Improved the Success Rate of the Payment Gateway Merchant Services system from 96% to
99.97%, ensuring smooth transaction processing.
Supported customer postpaid (BNPL) flow for the Lending business segment at approximately
4000 TPS, enhancing operational efficiency.
Expertly led high-caliber engineering teams through multiple hiring (including campus
placements). Built a culture of collaboration and innovation.
Led the establishment of the Payments Business in Japan and Canada from inception, pioneering the
transition to a cashless economy, while serving in dual roles as engineer and lead.

Problem SolvingSoftware DevelopmentDockerSpring BootKafkaAgile Development+6

Senior Technical Lead

Sep 2021 – Apr 2023 · 1 yr 7 mos

Problem SolvingSoftware DevelopmentDockerSpring BootKafkaAgile Development+6

Technical Lead

Aug 2019 – Sep 2021 · 2 yrs 1 mo

Problem SolvingSoftware DevelopmentDockerSpring BootKafkaAgile Development+6

Senior Software Engineer

Promoted

Jul 2018 – Jul 2019 · 1 yr

Problem SolvingSoftware DevelopmentSpring BootKafkaAgile DevelopmentMicroservices+3

Software Engineer

Apr 2017 – Jul 2018 · 1 yr 3 mos

Problem SolvingSoftware DevelopmentSpring BootKafkaAgile DevelopmentMicroservices+2

Snapdeal

Software Engineer - I

Jul 2015 – Apr 2017 · 1 yr 9 mos · Gurgaon, India

Works in promo(pricing) team as a core backend-developer. Worked on interesting projects like Instant Bank Promo, Shake N' Win, User Specific Coupons, Auto Application of Bank Promos, etc.

Problem SolvingSoftware DevelopmentKafkaAgile DevelopmentMicroservicesREST APIs+1