Neema Sara Mohan

Product Manager

Bengaluru, Karnataka, India5 yrs experience

AI ML PractitionerAI Enabled

Key Highlights

Designed over 100 bots across multiple platforms.
Led a team to increase chatbot engagement by 34%.
Currently enhancing Flipkart's Conversational Solutions with Generative AI.

Stackforce AI infers this person is a Conversational AI and User Experience expert in the MarTech and SaaS industries.

Contact

Skills

Core Skills

User Experience (ux)Conversational DesignConversational Marketing

Other Skills

Active LearningAnalytical ThinkingChatbotsCommunicationContent CreationConversation DesignConversational AIConversational SolutionsCreative WritingData AnalysisData-driven Decision MakingData-informed Decision MakingDriving ResultsEmployee EngagementEmployee Training

About

Forever Chasing the 'Why's, What's, and How's' Who am I? A User Experience Strategist and Conversational Designer with 5 years of experience—fortunate to have witnessed the evolution of Conversational AI ♡ from rule-based bots to LLM-based solutions. What do I love doing? ► Delving into human psyche and adhering to consumer psychology principles. I learned on the job, made mistakes, and unlearned while designing 100+ bots across verticals, modalities (Chat/Voice/Multi), and mediums (Web, Meta Platforms, SMS, GBM, Line). I also ventured into Conversational Marketing for a year, exploring its applications. ► Now, I’m on a mission to enhance Flipkart's Conversational Solutions with Generative AI - collaborating closely with Product Managers, Data Scientists, Customer Experience Designers, and Developers. Currently on my To-Do List: - Find the next best course in Generative AI and UXR. (a dream!) - Stay consistent with my work-life balance goals. ☻ - Plan a cozy weekend and cook my favourite meal.

Experience

5 yrs

Total Experience

3 yrs 1 mo

Average Tenure

1 yr 11 mos

Current Experience

Flipkart

Product Designer 2 (Conversation Designer)

Jul 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

🔅Mining Flipkart’s processes to design effective user experience via conversational solutions
🔅Collaborate with cross-functional teams (Product, Analytics, Data Science, Customer Experience) to design for pre- and post-purchase customer journeys.
🔅Drive data-informed decisions to enhance customer experience (CX), balancing business objectives with user needs.
🔅 Integrate Gen AI advancements with data-driven insights to design effective UX.

Conversational SolutionsUser Experience DesignData-informed Decision MakingGenerative AIUser Experience (UX)Conversational Design

Yellow.ai

3 roles

Senior Campaign Consultant

May 2023 – Jun 2024 · 1 yr 1 mo

✯ Building Out of the Box Use Cases (Marketing/Non-Marketing/ Data Enrichment) with Conversational AI.
✯ POC for Meta Initiatives | Bot Flow Consultation | Data Analysis | Conversation Design | Gen AI Prompt Builds.
✯ Taking my first steps in mentoring a team of 3 | PR initiatives | Case Study Builds
✯ Upselling the Platform and upskilling myself 🧚‍♀️

Conversational AIData AnalysisConversation DesignPrompt EngineeringConversational DesignConversational Marketing

Consultant - Conversational Marketing Cloud

Oct 2022 – May 2023 · 7 mos

✯ Tried hand at Product Driven Selling. (Engage Platform)
✯ Explored and Skilled in the Niche as a Conversational Marketer.
✯ Develop compelling conversational marketing content to stimulate engagement
✯ Created Reusable templates across Industries

Conversational MarketingContent Creation

Conversation Experience Designer

May 2021 – Oct 2022 · 1 yr 5 mos

🔅Led analysis and design for ▶ 124 ◀ chatbots and voice bots, resulting in a ▶ 34% ◀ increase in traction and engagement
🔅 Collaborated with cross-functional teams and business owners to clarify processes and ensure alignment with the brand's voice, tone, user persona, and empathy.
🔅 Owned end-to-end creation of conversational flows for both Voice and Text Bots, covering the entire spectrum of design, from initial concept to implementation.
🔅 Conducted Conversation Design workshops for stakeholders, cross-functional teams, and new recruits to enhance their understanding of effective conversational design principles.
🔅Developed standardized templates tailored to specific industries such as Retail, IT Service Management (ITSM), Fast-Moving Consumer Goods (FMCG), Healthcare, and more.
🔅 Engaged with renowned international and national brands including Schlumberger, Mondelez, Panasonic, Swiggy, Snapdeal, Pepperfry, Adani Realty, Aditya Birla, Hyundai, DHL, and others.

Conversation DesignUser Persona DevelopmentWorkshop FacilitationConversational Design