Nidhi Sinha, PMPⓇ

Program Manager

Mumbai, Maharashtra, India4 yrs 11 mos experience

Key Highlights

PMP-certified with 5+ years in project management.
Expert in automating workflows and improving operational efficiency.
Proven track record in managing high-volume content delivery.

Stackforce AI infers this person is a SaaS and Media operations expert with a strong focus on project management and content delivery.

Contact

Skills

Core Skills

Program ManagementOperations ManagementProject ManagementProject ImplementationStakeholder ManagementContent Management Systems (cms)Academic Research

Other Skills

Workflow AutomationFreshworks CRMZapierChargebeePnL ManagementCost ControlMicrosoft ExcelCollaborative Problem SolvingStandard Operating Procedure (SOP)SOP AuthoringProcess MappingOperational Risk ManagementOrganizational InitiativesRisk AssessmentContinuous Improvement

About

I'm a PMP-certified Project Management and Operations professional with 5+ years of experience across global enterprises and high-growth startups — including Netflix, Amazon MX Player, Graphy by Unacademy, and Dashtoon. I gravitate toward roles where things need to be built, fixed, or made to run better. Whether that's designing an onboarding workflow from scratch, rebuilding a high-volume content pipeline, or getting cross-functional teams aligned — I find the gaps, create the structure, and follow through on delivery. I work best in collaborative environments where clear communication, ownership, and on-time delivery are valued. I'm comfortable with ambiguity, quick to learn new tools, and genuinely invested in the outcomes. Open to roles in Project Management, PMO, Delivery Management, Operations Management, and Client & Stakeholder Coordination.

Experience

4 yrs 11 mos

Total Experience

1 yr 2 mos

Average Tenure

Current Experience

Graphy inc.

Program Manager - US Operations

Feb 2025 – Sep 2025 · 7 mos · Bangalore Urban, Karnataka, India · On-site

Primary operations & coordination point across Sales, Marketing, Customer Onboarding, and Customer Success teams.
Automated end-to-end onboarding pipeline, reducing churn by 20%
Automated demo-assignment workflows, improving productivity by 43%
Built KPI dashboards and reporting systems on FreshSales CRM for leadership visibility.
Designed structured workflows for scalable performance tracking.
Managed financial administration including invoicing, cost tracking, and operational P&L documentation.

Program ManagementWorkflow AutomationFreshworks CRMZapierChargebeePnL Management+2

Dashverse

Associate, Content Programming (FTC)

Jul 2024 – Jan 2025 · 6 mos · Bengaluru, Karnataka, India · On-site

Managed content QC processes, and localisation guidelines for AI-generated digital comic content.
Improved content discoverability and platform performance — increased engagement by 3% and CTR by 2% through optimised content placement and programming strategy.
Designed centralised metadata repositories, artwork and localisation guidelines to support scalable, high-volume content production.
Authored and enforced operational SOPs and QC standards for AI asset delivery, standardising output across creative, editorial, and post-production teams.
Coordinated with creative, editorial, and QC teams to ensure accurate, on-time delivery of digital assets.

Project ManagementMicrosoft ExcelCollaborative Problem SolvingStandard Operating Procedure (SOP)SOP Authoring

Netflix

Project Coordinator, Scaled Launch Operations

Apr 2023 – Mar 2024 · 11 mos · Mumbai, Maharashtra, India · On-site

Coordinated end-to-end delivery of promotional campaigns across EMEA markets, partnering with marketing, localisation, production, and vendor teams on concurrent global launches.
Played a key role in scaling Mumbai hub operations from ~80% to full project intake, including Tier-1 titles, by improving milestone tracking, risk controls, and internal communication workflows.
Recommended enhancements to internal launch management tools that improved project visibility, progress tracking, and cross-functional coordination.
Managed content readiness workflows including metadata accuracy, QC validation, compliance checks, and launch timelines for assigned campaigns.
Served as a primary coordination point between internal teams, external vendors, and global stakeholders to resolve blockers and maintain delivery timelines.

Project ImplementationProcess MappingOperational Risk ManagementOrganizational InitiativesRisk AssessmentContinuous Improvement+8

Women's identity and progress

Research And Strategy Intern

Sep 2020 – Nov 2020 · 2 mos · Mumbai, Maharashtra, India · Remote

Focused on women in the textile industry and the informal sector.
Successfully Devised targeted strategies to increase women’s financial and digital literacy

Data ManagementCollaborative Problem SolvingAcademic ResearchAttention to DetailMicrosoft OfficeTeamwork+4

Mx player

Senior Executive, Content Operations

Apr 2020 – Mar 2023 · 2 yrs 11 mos · Mumbai, Maharashtra, India · Remote

Managed end-to-end digital content delivery for 100+ titles per month — covering CMS ingestion, QC approvals, publishing, post-release workflows, and performance tracking.
Redesigned delivery workflows to cut SLAs from 10 days to 2 days (80% reduction) while maintaining 100% QC compliance and consistently hitting monthly targets.
Led a team of 8–10 operators, acting as the central coordination point across internal teams and external partners for high-volume, time-sensitive workflows.
Maintained centralised trackers and dashboards to monitor workload distribution, turnaround times, and SLA adherence across the team.
Collaborated with the teach team to develop new CMS features that further streamlined and standardised content publishing workflows.

Process MappingStakeholder ManagementStrategic Human Resource PlanningService-Level Agreements (SLA)Headcount ManagementContent Management Systems (CMS)+4

Sahabhag | cmo maharashtra | india

Research Intern

May 2019 – Jun 2019 · 1 mo · Maharashtra, India · On-site

ICDS and Health Infrastructure Assessment, Zilla Parishad, Palghar District.

Academic ResearchAttention to DetailOrganizational InitiativesTeamworkTime ManagementStatistics+1

Centre for wto studies

Research Intern

Apr 2019 – Apr 2019 · 0 mo · Delhi, India · On-site

Risk Assessment and Scientific Review Process by National Governments: A Case of MRL, Pesticides and Veterinary Drugs (Part-1)
Successfully created a database of MRL standards of 163 countries on India’s top agricultural exports.

Data ManagementAcademic ResearchAttention to DetailTime ManagementMicrosoft ApplicationsAnalytical Skills+1