Jan 2023 – Sep 2024 · 1 yr 8 mos

• Key highlights :
• ● Designed and developed Whatfix Store, a Chrome Store-like repository for Chrome and Edge (Chromium)
• extensions. This platform reduces the time taken to update Whatfix content at an end user’s system from 3-4 days to 10
• mins drastically improving user engagement and customer retention, all accessible with a single click.
• ● Developed Retrieval-Augmented Generation (RAG) system to provide concise answers to user queries. It involved
• document processing, embedding generation, text similarity search in ElasticSearch, ChatGPT Prompting, this reduced average user search time by 23%, enhancing overall efficiency.
• ● Led the data migration project of migrating TeraBytes of Whatfix’s critical customer data from A WS S3 to Azure
• Blob Storage, ensuring uninterrupted service and zero downtime.
• ● Developed a system that enables customers to upload artifacts to multiple storage platforms, including Amazon S3,
• Azure, and HDFS. Automated the upload process with minimal configurations from the customer side.
• ● Improved the handling of Whatfix content delivery jobs to end users which were prone to termination upon server
• restart or crash. Optimized these jobs using Kafka and Cassandra to ensure asynchronous processing of jobs, job
• persistence, and improving system reliability during peak loads.
• ● Developed debugging mechanism including Slack alerts, email notifications, health checks, and integrated with tools
• like Datadog for monitoring.

Aug 2021 – Sep 2024 · 3 yrs 1 mo

Mar 2020 – Jul 2021 · 1 yr 4 mos

Aug 2018 – Feb 2020 · 1 yr 6 mos · India