Nikhil Dwivedi — Operations Associate

As a Customer Support Specialist at Chainalysis, I provide hands-on, global support to B2B and B2G clients with assisting them across the Chainalysis product suite. My role includes managing inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction through direct interaction via email, chat, and phone. Using tools like Postman, Humio, and Redash (SQL), I address and resolve complex technical issues efficiently. I actively collaborate across departments, contributing to product improvements through bug reports and feature requests, and enhance our internal processes by managing projects and creating documentation that supports the efficiency of our global team. I hold a Bachelor of Technology in Computer Science from Lakshmi Narain College of Technology, with a strong foundation in programming languages, frameworks, and technologies such as Python, SQL, Docker, and Kubernetes. Additionally, I am certified in Machine Learning with Python by IBM, showcasing my skills in data analysis and visualization. Driven by curiosity and a commitment to customer success, I am continuously seeking opportunities to grow my technical expertise and contribute in challenging, dynamic environments.

Stackforce AI infers this person is a Customer Support Specialist in the SaaS industry with strong technical troubleshooting skills.

Location: Gurugram, Haryana, India

Experience: 3 yrs 9 mos