Nikhil Kumar Upadhyaya

Operations Associate

Gurugram, Haryana, India3 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Experienced in customer experience strategy and transformation.
  • Proven track record in brand management and marketing.
  • Strong skills in conceptualization and execution of projects.
Stackforce AI infers this person is a Customer Experience and Brand Management professional with expertise in strategic implementation.

Contact

LinkedIn

Experience

3 yrs 10 mos
Total Experience
1 yr 1 mo
Average Tenure
2 yrs 11 mos
Current Experience

Air india limited

3 roles

Senior Manager, CX Strategy & Commercials

Promoted

May 2025 – Present · 1 yr · Gurugram, Haryana, India · On-site

Manager - CX Strategy & Commercials

May 2024 – May 2025 · 1 yr · Gurugram, Haryana, India · On-site

Lead - Customer Experience Transformation

Jun 2023 – May 2024 · 11 mos · Gurugram, Haryana, India · On-site

  • 1. Air India Brand Adaptation & Implementation @Airports & Customer Touchpoints - Conceptualization & Ideation, Vendor On-boarding, Research & Benchmarking, Airport Systems Evaluation, Planning & Scheduling, Design Asset Management, Implementation & Execution

Tata sons limited

Corporate Brand & Marketing - Tata Group

Mar 2023 – Jun 2023 · 3 mos · Mumbai, Maharashtra, India

  • 1. Tata IPL 2022 - Digital Asset Management, Internal Ticketing Management, Shareholder Management w/ group companies
  • 2.Tata Group Companies' Brand Usage Review - Brand Audit w/ group companies, Evaluation & Analysis, Suggestions & Recommendations
  • 3. Customer Connect Program - Conceptualization & Ideation, Pilot Testing & Execution

Tata advanced systems limited

Strategy - Aerospace & Defence

Dec 2022 – Mar 2023 · 3 mos · Mumbai, Maharashtra, India

  • Confidential, for obvious reasons.

Tata trusts

Product Design - Parag, Education Theme

Oct 2022 – Dec 2022 · 2 mos · Bengaluru, Karnataka, India

  • eParag (Digital platform for identifying goof books for children) - Conceptualization& Ideation, Benchmarking w/publishers & similar service providers, Feature Develpment, Secondary Research w/ internal & external stakeholders, Wireframing & Prototyping

Tas official

2 roles

Probationer

Jul 2022 – Jun 2023 · 11 mos

Summer Intern

Apr 2021 – Jun 2021 · 2 mos

  • Worked on maintenance technology roadmap and process flow optimisation at Tata Steel BSL, Angul, Odisha.

Air india limited

Customer Experience & Ground Handling Operations

Jul 2022 – Oct 2022 · 3 mos · New Delhi, Delhi, India

  • 1. Project Abhinandan - Conceptualization & Ideation, Staffing & Recruitment
  • 2. Lounges - Region/Location Identification, Benchmarking
  • 3. R&R Scheme for AISATS - Conceptualization & Ideation, On-ground Execution w/ AISATS
  • 4. Special Handling (Meet & Assist Program) - Benchmarking, Conceptualization & Ideation, Execution

Tata steel

Process Flow Optimization

Apr 2021 – Jun 2021 · 2 mos

  • Worked on maintenance technology roadmap and process flow optimisation at Tata Steel BSL, Angul, Odisha.

Career launcher

Digital Marketing Intern

Feb 2019 – Mar 2019 · 1 mo · Gwalior, Madhya Pradesh, India

  • Directly responsible for achieving 12k+ views and 500+ subscribers on the YouTube channel of CL Gwalior; tasked with increasing engagement and viewership for Career Launcher Gwalior's social media handles, through media and content creation and curation for platforms such as YouTube, Facebook and Instagram.

Amp digital

Web Content Writer

Jul 2018 – Aug 2018 · 1 mo · Gwalior, Madhya Pradesh, India

  • Tasked with creating briefs for and distilling information from comprehensive news articles and stories into brief and easy-to-read snippets.

Steel authority of india limited

Industrial Trainee

Jun 2017 – Jul 2017 · 1 mo · Bokaro Steel City, Jharkhand, India

  • Trained at the Bokaro Steel Plant, one of the largest steel plants and manufacturing locations in Asia. Covered the entire manufacturing and design process in the plant, while touring the various facilities located inside the campus.

Education

XLRI Jamshedpur

Master of Business Administration - MBA

Jan 2020 – Jan 2022

Madhav Institute of Technology and Science, Gwalior

Bachelor of Engineering - BE — Mechanical Engineering

Jan 2015 – Jan 2019

Delhi Public School

Jan 2006 – Jan 2015

Nikhil Kumar Upadhyaya - Operations Associate | Stackforce