Nitesh Gandhi

Product Director

Bengaluru, Karnataka, India22 yrs 2 mos experience

Highly Stable

Key Highlights

Over 20 years of experience in healthcare technology.
Achieved significant reductions in patient no-show rates.
Expert in driving product strategy and execution.

Stackforce AI infers this person is a Healthcare and Retail Product Management expert with a focus on user engagement and technology integration.

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Skills

Core Skills

Product StrategyProduct Management

Other Skills

Design Thinking & User ResearchProduct DiscoveryValidationRelease Planning & PrioritizationBusiness Process Re-engineeringMachine LearningNatural Language Processing (NLP)Platform and API Product DevelopmentAPI Product DevelopmentProduct Strategy & RoadmappingCross-functional Team LeadershipEvent-Driven ArchitectureConflict resolution and NegotiationRisk & Stakeholder ManagementCloud & SaaS Platform

About

With over 20 years of experience, I lead transformative product initiatives that intersect healthcare and technology. As Director of Product Management at athenahealth, I oversee the strategy and execution of a multi-channel patient messaging platform, driving engagement and enhancing clinical and financial outcomes. My expertise includes API development, scalable infrastructure design, enabling personalized patient outreach and operational efficiency, and cross-functional team leadership. Passionate about building impactful, user-focused solutions, I excel in aligning product strategy with organizational goals. My leadership has resulted in measurable outcomes such as reducing patient no-show rates and optimizing payment collections. By leveraging data-driven decision-making and methodologies like A/B testing and rapid prototyping, I aim to deliver sustainable growth while fostering innovation in healthcare technology.

Experience

22 yrs 2 mos

Total Experience

5 yrs 6 mos

Average Tenure

Current Experience

Athenahealth

2 roles

Director Product Management

Promoted

Feb 2022 – May 2025 · 3 yrs 3 mos

Led product strategy and execution for a multi-channel patient messaging platform, enabling personalized patient outreach—boosting engagement across appointments, payments, and wellness programs and driving cross-functional alignment.
Achieved a 31% reduction in patient no-show rates, a 26% increase in patient engagement via 2-way messaging, and boosted outstanding payments collected by $85M via optimization and A/B testing, enhancing clinical efficiency and revenue.
Built a reusable, event-driven messaging infrastructure processing 250M+ monthly messages— improving platform scalability, reducing time-to-market for campaigns and while ensuring SLA-compliant delivery across all channels.
Defined a product vision and 3-year, directional roadmap for the patient messaging platform. Facilitated alignment with internal teams and external partners through collaborative planning and roadmap reviews.
Introduced success metrics and lightweight business cases—integrated into quarterly OKRs—to drive data-informed feature development and iterative experimentation cycles.

Design Thinking & User ResearchProduct DiscoveryValidationProduct StrategyProduct Management

Senior Manager Product Management

Mar 2017 – Feb 2022 · 4 yrs 11 mos

Revamped the Epocrates app (clinical decision support app) with multiple key features like semantic search, NLP support, context aware notifications, advanced interaction checker, offline access and personalized ads.
Increased revenue by $875K, acquired 100K new users, boosted subscription revenue by $340K, and captured 25% share of a high-value specialty segment.
Built the Epocrates team from the ground up, defining team structure and key verticals; drove cross-functional collaboration across iOS, Android, and Web, resulting in a 45% improvement in app stickiness through a cohesive omnichannel experience.
Launched Healthcare Marketplace and Developer Portal, generating $167K in pilots, 75% more 3rd party app listings, 2x lead generation (50% conversion), and 3x MAU growth.
Defined and prioritized MVPs through qualitative research, persona development and competitor benchmarking, informing strategic roadmaps to drive sustained user growth and product-market fit.
Applied Jobs To Be Done (JTBD), Design Sprints, User personas and Rapid prototyping frameworks to accelerate feature delivery—reducing time-to-market by 35% and improving iteration speed on core platform features.

Design Thinking & User ResearchProduct DiscoveryValidationProduct StrategyProduct Management

Adobe systems

Product Manager

Feb 2016 – Mar 2017 · 1 yr 1 mo · Bangalore · On-site

Drove integration of Adobe Experience Manager (AEM) with Adobe Marketing products (Analytics, Target, Campaign), resulting in a 60% increase in AEM bookings and a $190M QOQ boost in Marketing Cloud sales.
Shaped product roadmap and feature priorities for AEM. Aligned business objectives with technical capabilities and long-term architecture using stakeholder workshops and customer journey mapping.
Conducted Experience-athons and group beta testing to gather feedback and refine product strategy—ensuring alignment with user needs and customer success goals.
Partnered closely with customers and customer success teams to define, track, and optimize value delivery, establishing KPIs and usage metrics that tied directly to business outcomes.
Implemented a structured customer feedback loop—including targeted interviews, surveys, and usage analytics—ensuring product development remained aligned with evolving customer needs.
Acted as a solution consultant for enterprise clients, guiding successful implementation of content management systems tailored to complex organizational requirements.
Drove cross-functional collaboration across Product, Engineering, Design, and Sales to shape the product roadmap; led prioritization of high-impact features aligned with strategic business objectives and release milestones.

Design Thinking & User ResearchProduct DiscoveryValidationProduct StrategyProduct Management

Target corporation

2 roles

Product Manager

Promoted

Feb 2015 – Feb 2016 · 1 yr · On-site

Directed omnichannel product strategy across Flexible Fulfillment, Mobile, and Express—enhancing guest engagement and driving revenue across digital and in-store channels.
Implemented Target’s Flexible Fulfillment (BOPIS, Ship-from-Store, Save-the-Sale), achieving 30-minute order pickups with a 95% order completion rate and boosting net income by $671M in two quarters.
Built geolocation-driven personalization for cross-channel experience—capturing 65% of U.S. households, increasing digital sales by 40%, and lifting in-store spend by 25%.
Developed lean business cases and rollout plans to accelerate proof-of-concept validation and market deployment.
Led roadmap execution and release strategy using conversion metrics to prioritize and deliver high-impact features.
Championed UX alignment and product fit by leading story mapping and guiding UAT for omnichannel initiatives.

Sr. Business Analyst

May 2011 – Feb 2015 · 3 yrs 9 mos · On-site

Directed omnichannel product strategy across Target Mobile, and Target Express—enhancing guest engagement and driving revenue across digital and in-store channels.
Led Target mobile app revamp—introducing instore wayfinder, navigation, adaptive design, and commerce features—resulting in 700% traffic growth and 300% mobile revenue increase.
Improved mobile app onboarding via optimized search, reviews, and personalization—cutting drop-offs by 15% and growing mobile transactions by 150%.
Supported Target Express rollout with small-format stores and localized promos—capturing 35% of urban shoppers, improving store footfalls by 15% and driving $534M in quarterly revenue (+13.4%).
Led roadmap execution and release strategy using conversion metrics to prioritize and deliver high-impact features.
Championed UX alignment and product fit by leading story mapping and guiding UAT for omnichannel initiatives.

Infosys technologies limited

Technology Lead / Business Analyst

Mar 2003 – May 2011 · 8 yrs 2 mos · On-site

Gap Inc., Williams-Sonoma, Kraft Foods, Unilever
Partnered with major retail clients including Gap Inc., Williams-Sonoma, and Kraft Foods to modernize and scale supply chain systems, focusing on business process re-engineering, and digital transformation initiatives.
Led requirements gathering, functional specs, and wireframing for enterprise retail systems, translating business needs into scalable technical solutions.
Drove implementation planning and rollout strategies to ensure seamless system adoption and operational continuity for large-scale retail clients.
Oversaw project governance, resolving cross-functional dependencies and risks to ensure timely, high-quality delivery of complex enterprise products.
Some notable projects-
o Delivered a real-time Stored Value Card system for Williams-Sonoma, enabling a new payment method and enhancing omnichannel customer experience.
o Built a retail execution planning and reporting platform for Kraft Foods, improving store rep efficiency and boosting in-store execution effectiveness.
o Developed a real-time reporting system for Gap Inc.'s inventory, enabling variance tracking, reconciliation, and SOX compliance for financial integrity.

Release Planning & PrioritizationBusiness Process Re-engineering