Nitesh Singh

Operations Associate

Noida, Uttar Pradesh, India10 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

Expertise in ITIL processes and incident management.
Proven track record in technical support for 10k+ customers.
Strong foundation in both Windows and Linux environments.

Stackforce AI infers this person is a Technical Support Specialist in IT Services and Telecommunications.

Contact

Skills

Core Skills

Technical SupportIncident ManagementNetwork Engineering

Other Skills

Active DirectoryAzure Virtual MachinesServiceNowProblem ManagementZendeskOFCTelecommunicationsMachine LearningNatural Language Processing (NLP)Microsoft Azure Machine LearningRegression AnalysisClusteringAI workloadsComputer VisionArtificial Intelligence (AI)

About

I have cultivated a strong foundation in IT support, technical troubleshooting, and systems management through diverse roles in the technology sector. My journey has included experience as a Network Engineer, System Engineer, Technical Support Executive, and currently as a Senior Technical Support Engineer. With expertise in platforms like ServiceNow and Zendesk alongside knowledge of ITIL processes, I specialize in incident management and delivering tailored solutions to meet customer needs. My academic background in Electrical, Electronics, and Communications Engineering has further complemented my practical skills across Windows and Linux environments. At Tech Mahindra, we empower global enterprises with transformative technology consulting and digital solutions that enable rapid scaling. By delivering services such as AI-driven analytics, network design & engineering, telecom security consulting, cloud infrastructure services, among others across 90+ countries to over 1,100 clients worldwide — including earning the Terra Carta Seal for sustainability leadership — we remain at the forefront of innovation. Explore how Tech Mahindra can help your business #ScaleAtSpeed by visiting www.techmahindra.com!

Experience

10 yrs 10 mos

Total Experience

2 yrs 8 mos

Average Tenure

Current Experience

Tech mahindra

Senior Technical Support Engineer

Jan 2024 – Jan 2026 · 2 yrs · Noida, Uttar Pradesh, India · On-site

Service Desk Analyst | L1/L2 IT Support | SPOC | Incident & Problem Management | Active Case Management | Ticketing Systems (ServiceNow, JIRA) | ITIL Framework | Remote Desktop Support | Windows & Linux | Active Directory | SLA Compliance | Call Prioritization | Troubleshooting | Escalation Handling | ServiceNow Queue Management | Major Incident Updates | Password Resets | Hardware & Software Support | Network Administration | 24x7 IT Support | End-to-End Ticket Ownership | IT Security Compliance | Customer Satisfaction | Knowledge Base Documentation | Shift Operations | User Account Provisioning | Change Management | SLA Monitoring

Active DirectoryAzure Virtual MachinesServiceNowIncident ManagementProblem ManagementTechnical Support

Qdexi technology

Technical Support Executive

Nov 2019 – Jan 2024 · 4 yrs 2 mos · New Delhi, Delhi, India · On-site

Zendesk Support Executive | L1 & L2 Technical Support | IT Helpdesk | Ticketing Systems (Zendesk, JIRA) | User Account Management | Active Directory | Troubleshooting (Hardware & Software) | Password Resets | SLA Compliance | Remote Desktop Support | Incident & Problem Management | End-User Support | Network Troubleshooting | System Configuration | IT Service Desk | Service Requests | Knowledge Base Documentation | ITIL Framework | Call & Ticket Management | Printer & Workstation Support | IT Security Best Practices | Customer Service | Software Installation & Updates | Escalation Handling | ITSM Process Adherence

Active DirectoryTechnical SupportZendeskIncident ManagementProblem Management

Narayana construction and telematics

Network Engineer

Jan 2017 – Oct 2019 · 2 yrs 9 mos · Etawah, Uttar Pradesh, India · On-site

LAN/WAN networking, firewall management, and software/hardware configuration. OFC cable troubleshooting (LSPM & OTDR)

OFCTelecommunicationsNetwork Engineering

Pimt technologies - india

System Engineer

Jan 2015 – Dec 2016 · 1 yr 11 mos · Delhi, India · On-site

Assisted in setting up, configuring, and maintaining hardware, operating systems, and software applications. Provided IT support by diagnosing and resolving hardware, software, and network issues for end-users.