Nitin Kumar

Operations Associate

New Delhi, Delhi, India8 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in data analysis and MIS reporting.
Proven track record in reconciliation and payout management.
Strong customer service and team collaboration skills.

Stackforce AI infers this person is a data-driven professional in the Fintech and SaaS industries, specializing in operations and MIS management.

Contact

Skills

Core Skills

Data AnalysisMis ReportingOperations SupportCustomer Relationship Management (crm)Sales Management

Other Skills

Account ReconciliationAccountingBack-end OperationsBank Account MaintenanceBusiness NetworkingBusiness Relationship ManagementCommunicationCross-functional CoordinationCustomer InteractionCustomer ServiceData EntryData FlowData ManagementData ReportingData Visualization

About

Dedicated and motivated professionals with a strong background in MIS management and data analysis. Experienced in maintaining accurate sales records, addressing customer concerns, and coordinating with internal teams to ensure smooth operations. I am skilled in data analysis, report generation, and maintaining MIS data. Proficient in MS Excel and other MS Office applications, with a beginner-level understanding of SQL queries for data extraction. Knowledgeable in reconciliation processes. Committed to continuous learning, team collaboration, and personal growth. Known for punctuality, determination, and providing exceptional customer service.

Experience

8 yrs 6 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 2 mos

Current Experience

One mobikwik systems private limited

Business Operations Analyst (Reconciliation and Data analytics)

Apr 2022 – Present · 4 yrs 2 mos · Gurugram, Haryana, India · On-site

Merchant Data Reconciliation and Settlement: Conduct detailed reconciliation by analysing sales data, cross-checking with settlement files, and ensuring accurate and timely merchant payouts.
Lender Coordination and Payout Management: Collaborate with lenders for reconciliation, manage daily UTR requests, resolve payout issues, and coordinate with internal teams for smooth payout releases.
Escalations and Issue Resolution: Handle escalations efficiently by addressing customer complaints and resolving transaction, technical, and settlement issues promptly.
UTR Maintenance and MIS Reporting: Maintain and update UTRs, verify and rectify discrepancies, track transactions accurately, and manage timely and precise MIS reporting.
Cashback Reconciliation and Process Improvements: Ensure cashback processing aligns with offer terms, verify system records, and proactively track and resolve discrepancies to enhance operational efficiency.

Account ReconciliationpayoutsOperations SupportBank Account MaintenanceSQLData Visualization+17

Metrro waste handling private limited

Management Information System Executive

Feb 2021 – Apr 2022 · 1 yr 2 mos · New Delhi, Delhi, India · On-site

Managed daily MIS data generation and ensured regular updates to senior management for informed decision-making.
Prepared detailed MIS reports on a daily, weekly, and monthly basis to track operational performance.
Developed and maintained database reports for management evaluation and strategic planning.
Monitored and followed up on CNG and diesel consumption reports to ensure timely and accurate data submission.
Coordinated with internal teams for effective vehicle maintenance tracking and issue resolution

Data ManagementMIS ReportingReport DevelopmentOperational AnalysisCross-functional CoordinationData Analysis

Ace one tech

Sales and Operations Manage

Jan 2017 – Mar 2020 · 3 yrs 2 mos · Delhi, India

Sales team coordination: Coordinating with the sales team to ensure efficient and effective sales processes.
Purchasing: Purchasing products for the company.
Customer service: Providing excellent customer service to enhance customer satisfaction.
Courier dispatch follow-up: Following up on courier dispatch to ensure timely and accurate delivery.

Customer ServiceSales ManagementTeam ManagementCustomer Relationship Management (CRM)