Nov 2024 – Jul 2025 · 8 mos · Remote

• Site Reliability Engineering (SRE): Led initiatives to improve system reliability, availability, and observability using proactive monitoring, alerting, and incident response strategies. Implemented SLIs/SLOs and automated recovery mechanisms to reduce downtime and improve system health.
• Scalability Strategies: Architected horizontal scaling patterns, database sharding, and service decomposition for systems under high load. Identified bottlenecks and applied performance tuning at both the infrastructure and application layers.
• Cloud & Platform Engineering: Designed and deployed cloud-native applications using AWS/GCP, containerized services (Docker), and orchestration tools like Kubernetes. Built internal developer platforms to streamline CI/CD and service onboarding.
• API Development & Integration: Developed secure, RESTful and GraphQL APIs for frontend consumption. Established versioning and authentication standards to ensure consistency and robustness across services.
• Database Engineering: Designed and optimized data models for MongoDB and SQL databases. Applied indexing, caching, and replication strategies to support high throughput and fault tolerance.
• Performance & Optimization: Conducted end-to-end profiling and load testing of applications and microservices. Identified hot paths, optimized algorithms, and improved latency across systems.
• Security Measures: Implemented data protection protocols, API rate-limiting, encryption practices, and secure authentication (OAuth2, JWT) to safeguard user data and service integrity.
• Testing & Quality Assurance: Established testing pipelines for unit, integration, and end-to-end tests using modern testing frameworks. Automated regression testing as part of CI/CD workflows.
• DevOps & Deployment: Built and maintained CI/CD pipelines using GitHub Actions/Jenkins. Implemented infrastructure-as-code (Terraform/CloudFormation) and automated release cycles across dev, staging, and production environments.

Jan 2024 – Jun 2025 · 1 yr 5 mos · Remote

• Developed full-stack web applications using React.js frontend and Node.js/Express.js backend, integrating MongoDB with Mongoose and advanced aggregation pipelines for secure and efficient data management.
• Built dynamic dashboards and user-centric platforms with ShadCN UI and Hero UI, deployed on Vercel and Azure for optimized performance and scalability.
• Implemented JWT-based authentication and authorization systems, leveraging Multer for secure file handling and user uploads.
• Engineered microservices architecture with Express.js, enhancing modularity, security, and system scalability.

Jan 2023 – Jan 2024 · 1 yr · Mohali district, India

• Developed dynamic hybrid applications using Angular and Ionic with Node.js backend support, ensuring cross-platform compatibility and high mobile responsiveness.
• Built and optimized role-based admin dashboards and data-driven user interfaces with Vue.js, Vuetify 3, and Vuex, emphasizing modularity and reusability.
• Engineered scalable React.js applications, integrating advanced localization (i18n) features for multi-language support and enhanced user experience.
• Integrated multiple third-party APIs into frontend architectures, improving application functionality, security, and user engagement.
• Focused on mobile-first design principles, performance optimization, and seamless interaction across devices and platforms.

Apr 2021 – Jan 2023 · 1 yr 9 mos · On-site

• Designed dynamic, responsive frontends using Vue.js and React.js, implementing clean UI/UX principles and scalable component structures.
• Integrated frontends with RESTful APIs built in Node.js and Express.js, utilizing Postman for API testing, validation, and documentation.
• Converted mockups and wireframes into pixel-perfect, production-ready websites using HTML5, CSS3, Bootstrap, and modern best practices.
• Contributed to full-cycle development projects in the software and digital solutions sectors, focusing on delivering seamless user experiences across devices.
• Developed CMS-based websites and managed backend content operations with MongoDB for dynamic and data-driven web applications.
• Optimized application performance through backend API tuning, frontend rendering enhancements, and best DevOps practices.
• Established robust CI/CD pipelines for continuous integration and delivery, ensuring streamlined development and deployment workflows.

Jan 2020 – Mar 2021 · 1 yr 2 mos · Shimla, Himachal Pradesh, India · On-site

• Customized and developed WordPress websites using Elementor, WPBakery, and custom HTML5/CSS3 coding for enhanced design flexibility and performance.
• Designed responsive website layouts and user flows, creating professional wireframes and mockups in Figma and Adobe Photoshop to align with client branding and UX principles.
• Built interactive frontend features using React.js, Bootstrap, jQuery, and vanilla JavaScript, improving UI responsiveness and cross-browser compatibility.
• Collaborated closely with backend teams to integrate dynamic content, optimize load times, and ensure seamless CMS and frontend interactions.
• Delivered scalable, visually engaging web solutions optimized for SEO, accessibility, and mobile responsiveness.

Jan 2019 – Dec 2020 · 1 yr 11 mos · Shimla, Himachal Pradesh, India · On-site

• Handled a high volume of inbound and outbound calls daily, assisting customers with inquiries, product information, billing issues, and service requests.
• Resolved customer complaints effectively and empathetically, ensuring customer satisfaction and loyalty.
• Logged call details and maintained accurate customer records using CRM systems.
• Collaborated with cross-functional teams to escalate and follow up on complex customer issues.
• Met or exceeded performance metrics including call handling time, resolution rate, and customer satisfaction scores.
• Maintained deep knowledge of products, services, and company policies to provide accurate and timely support.
• Adapted quickly to new tools, scripts, and procedures in a dynamic, fast-paced environment.