NIYOTI PATHAK

Operations Associate

Pune, Maharashtra, India9 yrs 6 mos experience

Highly Stable

Key Highlights

Expert in Technical Documentation and Support Services.
Proven problem solver with extensive customer support experience.
Strong background in enterprise-level software solutions.

Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry.

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Skills

Core Skills

Technical DocumentationProblem SolvingCustomer Support

Other Skills

Technical WritersIndependent ContributorKnowledge BaseTraining MaterialCommunicationTroubleshootingSupport ServicesKnowledge SharingCustomer Experienceend point managementSQL Server Management StudioApplication ManagementPatch ManagementBMC HelixRemote Desktop Protocol (RDP)

Experience

9 yrs 6 mos

Total Experience

3 yrs 11 mos

Average Tenure

1 yr 7 mos

Current Experience

Atlassian

Senior Enterprise Support - Jira Align

Nov 2024 – Present · 1 yr 7 mos · Remote

Technical WritersTechnical DocumentationProblem SolvingIndependent ContributorKnowledge BaseTraining Material+23

Bmc software

Technical Support Analyst

Mar 2019 – Nov 2024 · 5 yrs 8 mos

Customer SupportProblem Solving

Convergys

Senior Support Engineer

Jul 2016 – Oct 2018 · 2 yrs 3 mos

Customer SupportProblem Solving

Education

G.H. Raisoni College of Engineering

ME - Master of Engineering — Wireless Communication and Computing

Jan 2012 – Jan 2014

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