Oluwaseun Aina — Business Analyst

Hi, I am Oluwaseun, A Data Analyst with about 3 years of experience transforming raw data into clear, actionable insights that drive smarter decisions, streamline operations, and support growth. I have helped startups, agencies, and internal teams make sense of their data through storytelling, automation, visualization, and relational database design, while building strong relationships and delivering real business value. What I Can Do For You: ✅ Data Analysis & Insight Generation I uncover patterns, trends, and business insights using SQL, Excel, Google Sheets, Power BI, and Tableau. From exploratory analysis to trend reporting, I turn numbers into narratives. ✅ Spreadsheet Automation & Reporting Workflows I build automated dashboards, reporting pipelines, and formulas that save hours weekly. ✅ Database Management & Creation I design and manage small-to-mid-scale databases for customer records, sales, and web analytics using SQL and Google Sheets, tailored for real-time access and reporting. ✅ Website & Product Analysis Using tools like Amplitude and Zoho Analytics, I help teams analyze digital product usage, website behavior, and growth metrics. ✅ Business Intelligence & Strategic Reporting I support business teams with KPI tracking, PowerPoint reports, forecasting models, and performance dashboards. My Skills and Expertise includes: 📍Google & IBM Certified Data Analyst 📍CX & Sales Analyst 📍SQL, Excel, Power BI, Tableau, Google Sheets, Amplitude, SharePoint 📍Data Visualization | Spreadsheet Automation | Financial Modeling 📍Database Creation | Website & Product Analytics | Dashboard Design If you are looking for someone who can clean messy data, automate your reporting, analyze user behavior, and deliver insights you can act on, let’s connect.

Stackforce AI infers this person is a Data Analyst specializing in Fintech and Travel industries.

Location: Lagos, Lagos, Nigeria

Experience: 1 yr 11 mos

Skills

Revenue Assurance
Data Analysis
Customer Experience Analytics
Customer Experience Management

Career Highlights

Expert in transforming raw data into actionable insights.
Proven track record in building automated reporting workflows.
Strong background in customer experience analytics.

Work Experience

Fast Credit Limited

Revenue Assurance Analyst (8 mos)

Quantum Travels Limited

Data Analyst (1 yr 3 mos)

UBA Group

Data Analyst - CX (1 yr 5 mos)

Education

Bachelor's degree at Ajayi Crowther University

Higher National Diploma at Moshood Abiola Polytechnic

Oluwaseun Aina

Business Analyst

Lagos, Lagos, Nigeria1 yr 11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in transforming raw data into actionable insights.
Proven track record in building automated reporting workflows.
Strong background in customer experience analytics.

Stackforce AI infers this person is a Data Analyst specializing in Fintech and Travel industries.

Contact

Skills

Core Skills

Revenue AssuranceData AnalysisCustomer Experience AnalyticsCustomer Experience Management

Other Skills

SQLExcelPower BICRMDashboard DesignSystems AnalysisData AuditData LeakageFraud PreventionExploratory Data AnalysisSales AnalystA/R AnalysisRevenue ManagementPersuasive SpeakingImpromptu Speaking

About

Experience

1 yr 11 mos

Total Experience

11 mos

Average Tenure

Current Experience

Fast credit limited

Revenue Assurance Analyst

Aug 2025 – Apr 2026 · 8 mos · Lagos State, Nigeria · Hybrid

Perform system-based revenue assurance reviews across core applications, billing systems, and reporting platforms.
Validate end-to-end transaction flows from source systems through middleware to financial and management reports.
Identify revenue leakages caused by system configuration issues, data integration failures, or process breakdowns.
Conduct data integrity and completeness checks across multiple systems (core banking, ERP, CRM, billing platforms).
Reconcile system-generated transaction data against financial outputs to ensure accurate revenue recognition.
Analyze system logs, tables, and extracts using SQL, Excel, and Power BI to detect anomalies and variances.
Support system audits and control testing by documenting findings, risks, and remediation actions.
Collaborate with IT, Finance, Product, and Operations teams to resolve system-driven revenue issues.
Design and maintain automated revenue assurance controls, dashboards, and exception reports.
Provide insights on system performance, data reliability, and revenue control effectiveness to management.
Recommend process and system enhancements to strengthen revenue controls and prevent future leakages.

SQLExcelPower BIRevenue AssuranceData Analysis

Quantum travels limited

Data Analyst

Apr 2024 – Jul 2025 · 1 yr 3 mos · Lagos State, Nigeria · On-site

Analyze booking data (flights, hotels, visas, transfers, insurance) to identify trends, customer preferences, and revenue opportunities.
Clean and transform raw operational data to improve accuracy and enable reliable reporting.
Build dashboards and automated reports to track KPIs such as bookings per route, conversion rates, revenue by service category, and customer segments.
Conduct seasonality analysis to support pricing, marketing campaigns, and travel demand forecasting.
Reconcile booking records across multiple systems (CRM, booking platform, payment records) to ensure data integrity.
Perform customer behavior analysis to understand travel patterns, repeat customer activity, and high-value customer segments.
Support Finance in validating revenue, commissions, refunds, cancellations, and partner payouts.
Identify operational inefficiencies and propose data-driven improvements to customer experience and service delivery.
Collaborate with Sales, Operations, Customer Experience, and Management teams to support strategic decision-making.
Prepare clear reports and insights that guide promotional decisions, product offerings, and business growth plans.

Data AnalysisCRMDashboard DesignCustomer Experience Analytics

Uba group

Data Analyst - CX

Oct 2022 – Mar 2024 · 1 yr 5 mos · Lagos State, Nigeria · On-site

Collect, clean, and analyze customer data from multiple sources (CRM, surveys, support tickets, call logs, transaction records).
Conduct customer behavior analysis, segment customers, and identify key trends affecting satisfaction and retention.
Review support interactions to measure service quality and evaluate adherence to service standards.
Develop and maintain customer insights dashboards, performance reports, and KPIs using Excel, SQL, or BI tools.
Track NPS, CSAT, CES, and other customer experience metrics to identify improvement opportunities.
Work with Operations, Sales, and Product teams to reduce friction points in the customer journey.
Perform root cause analysis for recurring complaints and propose solutions to improve service delivery.
Map end-to-end customer journeys and highlight areas of delay, dissatisfaction, or revenue impact.
Present insights to leadership and recommend data-driven actions that improve customer retention.
Support the design and monitoring of new customer experience initiatives and service improvement strategies.