Apr 2022 – Jan 2025 · 2 yrs 9 mos · Seattle, Washington, United States · Remote

Sep 2021 – Apr 2022 · 7 mos · Seattle, Washington, United States

Jan 2021 – Aug 2021 · 7 mos · Santa Cruz, California, United States

• Worked with Prof. Marilyn Walker on improving open-domain conversational agents using controlled response generation. Funded as a part of Amazon Alexa Prize Socialbot Grand Challenge 4.

Sep 2019 – Jun 2020 · 9 mos · Santa Cruz, California

• Fall 2019 CSE115A: Introduction to Software Engineering
• Managed 8 teams of up to 5 students each for their capstone project. Duties included mentoring in SDCL best practices, conducting weekly SCRUM meetings and holding regular office hours.
• Spring 2020 CSE103: Computational Models
• Conducted Office Hours and Lectures, Designed problems for worksheets and assignments and Grading.

Jun 2020 – Dec 2020 · 6 mos · Santa Clara, California, United States

• Worked in the NLP research team to identify reasons for customer churn from health insurance sales calls.
• Primary goals included identification of good/bad agent behavior and building knowledge graphs to track call flows. Built an NLP data processing pipeline that involved transcribing sales calls, intent classification, and question-answer detection using BERT-based models. Productionized the pipeline to optimize runtime from a 20+ hour delay to a 4-hour delay to populate retention agent assists dashboards.

Oct 2017 – Dec 2018 · 1 yr 2 mos

• Classroom mentor and project reviewer for "Udacity Deep Learning Foundations Nanodegree".
• Mentored 100+ international students for the course including Q&A sessions with the students regarding various projects and course material.
• Reviewed and graded 100+ assignment projects related to the course.

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Pune, Maharashtra, India

• Led chatbot development projects for two major banks in the Philippines, currently used by over 30,000 users.
• Built dialog flows and integration adapters with third-party platforms like Facebook Messenger, Slack, Microsoft Teams. Implemented context management, intent and entity recognizers using RASA NLU & Microsoft LUIS and created telemetry analytics dashboards.
• Incorporated statistical and machine learning models in the Unscrambl Drive platform for customer segmentation, user profiling, variance analysis, purchase propensity calculation for the biggest Telecom in the Philippines.
• Constructed complete data pipelines for data preprocessing, aggregating, analyzing and generating visualizations for various clients.

Jul 2016 – Jun 2017 · 11 mos · Pune Area, India

• Worked on a major release for enhancing an existing commercial online banking software using Java-related technologies in the forward development team.
• Added a feature of dynamic reloading of modified spring components in the application. This eliminated the need for a complete application server restart after any modifications were made to the spring code. The change deployment time reduced from about an hour to 3-4 minutes.
• Developed and maintained an automated REST API testing framework for a banking application.

Jun 2015 – May 2016 · 11 mos · Pune Area, India

• Developed the complete back-end system of the project which included Server and API Suite.
• Formulated and Implemented a Ranking algorithm to rank dealers. Developed a Sentiment Analysis model using Neural Networks to calculate the dealer ranking score.