Palash Jain

DevOps Engineer

Hyderabad, Telangana, India6 yrs 9 mos experience

Highly Stable

Key Highlights

Led large-scale Citrix Cloud migration with zero disruption.
Successfully managed Windows 11 rollout across the organization.
Acted as SME for AppLocker, enhancing security and user experience.

Stackforce AI infers this person is a SaaS Infrastructure Engineer specializing in End User Computing and Cloud solutions.

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Skills

Core Skills

End User ComputingInfrastructure EngineeringCloud InfrastructureOperational ExcellenceTechnical Support

Other Skills

Citrix CloudVDI infrastructureSCCMAppLockerCitrix APIsGrafanaPower BIMigration strategyUser migrationsHyper-VVMwarePerformance benchmarkingWindows 11VDI upgradesCitrix

About

End User Computing and infrastructure engineer with ~7 years at D. E. Shaw, currently operating as Lead - End User Computing. Owns and supports large‑scale EUC platforms with a focus on Citrix (on‑prem and Cloud), VDI infrastructure (Hyper‑V and VMware), Windows platforms, SCCM, AppLocker, Office 365, and SharePoint Online. Leads high‑risk initiatives from design through rollout, with strong emphasis on reliability, security, and user experience. Since transitioning into EUC, delivered firm‑wide impact through initiatives such as vendor VDI disentanglement, Windows 11 rollout and remediation, large‑scale VDA upgrades (~8000 endpoints), Citrix infrastructure upgrades, and the ongoing Citrix Cloud (DaaS) migration, including authoring migration runbooks, executing zero‑disruption user migrations, and building data‑driven dashboards using Citrix APIs for leadership visibility. Acts as an AppLocker SME, designing scalable, security‑first solutions while reducing operational friction. Earlier in the career, built a strong Systems foundation across production operations, automation, and infrastructure reliability - experience that continues to inform a pragmatic, execution‑driven approach to EUC platform engineering, incident response, and cross‑team collaboration.

Experience

6 yrs 9 mos

Total Experience

6 yrs 9 mos

Average Tenure

6 yrs 9 mos

Current Experience

The d. e. shaw group

5 roles

Lead Member of Technical Staff

Promoted

Jan 2026 – Present · 5 mos · Hyderabad, Telangana, India

Owns EUC platform architecture and execution, including Citrix Cloud (DaaS) design, Cloud Connectors, Federated Authentication Service, and migration strategy.
Authored migration runbooks and personally executed large‑batch user migrations across physical desktops and VMs with no reported disruption.
Holds architectural responsibility for VDI infrastructure across Hyper‑V and VMware, including performance benchmarking, resilience, and lifecycle strategy.
Acts as AppLocker SME, resolving cases and designing sustainable, certificate‑based solutions to improve security without operational friction.
Owns SCCM to support VDA and desktop deployments.
Builds observability and reporting using Citrix APIs and dashboards (Grafana / Power BI) to provide leadership with real‑time visibility into adoption, health, and user experience.
Scales EUC capability through mentorship, Helpdesk enablement, recruiting support, and firm‑level initiatives

Citrix CloudVDI infrastructureSCCMAppLockerCitrix APIsGrafana+3

Senior Member of Technical Staff (End User Computing)

Jan 2024 – Dec 2025 · 1 yr 11 mos · Hyderabad, Telangana, India

Transitioned into EUC after formal cross‑region training, taking ownership of Citrix on‑prem infrastructure, VDI, and desktop platforms.
Ran major EUC projects such as Vendor VDI disentanglement, onboarding ~500 users and handing steady‑state provisioning with EUC retaining SME‑level escalation support.
Owned and executed VDI infrastructure upgrades, including large‑scale VDA upgrades across ~1,700 workstations with a 99.65% success rate.
Acted as EUC SME for Windows 11, addressing UX, Citrix remote access, SCCM Software Center reliability, and AppLocker security posture.
Provided operational support across Citrix, Hyper‑V‑backed VDI, Office 365, SharePoint Online, and desktop environments, handling escalations independently.
Designed and delivered Helpdesk training (Windows 11, SharePoint, AppLocker), reducing low‑complexity EUC escalations.

Windows 11VDI upgradesCitrixSCCMAppLockerEnd User Computing+1

Senior Member of Technical Staff

Promoted

Dec 2022 – Dec 2024 · 2 yrs · Hyderabad, Telangana, India

Infrastructure design & delivery: Led automation and infrastructure projects with responsibility for safety, quality, and reliability.
Incident response leadership: Played a key role in critical outages, provisioning and managing temporary infrastructure to maintain continuity.
Automation standards & code quality: Championed reviewed, production‑safe automation and higher engineering standards.
Cross‑team technical leadership: Collaborated closely with Windows Engineering, SRE, DBRE, and InfoSec teams.
Mentorship at scale: Reviewed peer work and guided team members on infrastructure and automation best practices.

AutomationIncident responseCross-team collaborationInfrastructure EngineeringOperational Excellence

Member of Technical Staff

Promoted

Jul 2021 – Dec 2022 · 1 yr 5 mos · Hyderabad, Telangana, India

End‑to‑end task ownership: Scoped work, estimated effort, executed independently, and supported solutions post‑completion.
PowerShell automation: Developed and improved scripts to reduce manual effort and improve Helpdesk efficiency.
Non‑procedural problem solving: Acted as tertiary escalation for complex issues requiring independent technical judgment.
Stakeholder collaboration: Worked cross‑functionally on access, security, and infrastructure workflows.
Mentorship & knowledge sharing: Supported and mentored newer SysAdmins through guidance and technical coaching.

PowerShellProblem solvingStakeholder collaborationInfrastructure EngineeringOperational Excellence

Associate of Technical Staff

Jul 2019 – Jun 2021 · 1 yr 11 mos · Hyderabad, Telangana, India

Independently handled high‑volume Helpdesk and Systems tickets, managing queues, SLAs, and user expectations in a production environment.
Served in the Triager Ops role, overseeing a majority of incoming tickets and identifying recurring issues for escalation, remediation, or automation.
Resolved procedural and non‑procedural issues by researching prior tickets, scripts, and documentation to deliver consistent outcomes.
Contributed to early PowerShell scripting and Helpdesk automation, including Machine Readiness and termination‑related workflows.
Maintained strong stakeholder communication through clear ticket updates and coordination with senior SysAdmins and partner teams.
Supported onboarding and day‑to‑day guidance for newer team members on operational tasks.

Helpdesk managementPowerShell scriptingTechnical SupportOperational Excellence