Pankaj Kumar

Operations Associate

Gurgaon, Haryana, India5 yrs 11 mos experience

Key Highlights

  • Over 8 years of retail management experience
  • Expert in quick-commerce retail operations
  • Proven track record in sales growth and team leadership
Stackforce AI infers this person is a Quick-Commerce Retail Expert with strong operational and team leadership skills.

Contact

LinkedIn

Skills

Core Skills

Quick-commerce & Retail OperationsTeam Leadership & Staff TrainingSales Growth & Target Achievement

Other Skills

Quick-Commerce OperationsInventory & Stock ManagementRetail SalesTeam LeadershipInventory ManagementCustomer SatisfactionFoodBeverage OperationsFood and Beverage OperationsCustomer Engagement & Service Excellence

About

I am an experienced and motivated retail professional with over 8 years of experience in leading retail stores, managing operations, and delivering strong business outcomes. Currently working as a Manager at Bistro by Blinkit, I specialize in the fast-paced world of quick-commerce retail, ensuring operational excellence, team performance, and outstanding customer satisfaction. I’m passionate about building efficient teams, achieving sales goals, and streamlining day-to-day store functions in a high-demand environment. Key Skills: Store & Inventory Management Quick-Commerce & Retail Operations Sales Growth & Target Achievement Team Leadership & Staff Training Customer Engagement & Service Excellence Always open to learning and growth, I aim to contribute to retail brands focused on innovation, speed, and customer satisfaction.

Experience

5 yrs 11 mos
Total Experience
2 yrs 5 mos
Average Tenure
1 yr
Current Experience

Blinkit

Manager -Bistro by Blinkit | Quick-Commerce Retail Expert

May 2025 – Present · 1 yr · Gurugram, Haryana, India · Hybrid

  • Oversee full store operations in a fast-paced quick-commerce setup
  • Lead a team of 35 associates, focusing on training, performance, and shift management
  • Maintain real-time inventory accuracy, stock replenishment, and packaging quality
  • Ensure daily dispatch and delivery SLAs (within 15 mins) are met consistently
  • Drive sales, manage order volumes, and solve customer escalations
  • Maintain compliance with safety, hygiene, and company SOPs
Quick-Commerce OperationsInventory & Stock ManagementQuick-Commerce & Retail OperationsTeam Leadership & Staff Training

Lenskart.com

Retail Store Manager

Jun 2022 – May 2025 · 2 yrs 11 mos · Gurugram, Haryana, India · Hybrid

Retail SalesTeam LeadershipInventory ManagementCustomer SatisfactionSales Growth & Target AchievementTeam Leadership & Staff Training

Barista coffee company limited

Cafe Manager

Jan 2020 – Jan 2022 · 2 yrs · Gurugram, Haryana, India · Hybrid

FoodBeverage OperationsQuick-Commerce & Retail Operations

Stackforce found 2 more professionals with Quick-commerce & Retail Operations & Team Leadership & Staff Training

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