Apr 2024 – Nov 2024 · 7 mos · Noida, Uttar Pradesh, India · On-site

Feb 2022 – Apr 2024 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Technical Solution, Recommending technical best practices, Designing/Implementing solutions, Integration patterns
• Email studio, Journey Builder, Cloudpages, Automation Studio, MC Connect, Datorama, SQL, SSJS, AMPscript, REST/SOAP APIs, Contact builder, MobileConnect, MobilePush, Pre sales Demos

Jan 2019 – Nov 2024 · 5 yrs 10 mos

Apr 2017 – Feb 2022 · 4 yrs 10 mos · Bengaluru Area, India

• Recommending Sales, Marketing Cloud & CPQ solutions
• Marketing cloud aka #sfmc
• Email builder, Journey builder, Social studio solution
• Designing 1-1 personalized journey
• Creating import & email send Automation
• Defining Data model with Data Extensions
• Creating Email content with Industry best practices

Jul 2016 – Aug 2016 · 1 mo · Melbourne, Australia

• As a Reporting Business Analyst, I was responsible for:
• Producing different types of reports on Client's homegrown software
• Producing Operational As-Is processes
• Creating automated Excel reports
• Managing various operational teams for their inputs to my reports.

Aug 2014 – Jul 2016 · 1 yr 11 mos · Melbourne, Australia

• As a Consultant, I was responsible for:
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements
• Conducted brainstorming sessions with the Business/Development team to actively involve them during the requirements stage level analysis.
• Worked towards preparation of Business and functional requirement documents.
• Migrating data from the old system onto Salesforce.
• Created Process diagrams to facilitate better user/system understanding.
• Created training material and conducted internal training sessions for business users on Salesforce functionalities.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Designed various types of email templates for auto response to customers.

Feb 2013 – Jul 2014 · 1 yr 5 mos · Pune Area, India

• I worked on multiple customized application including Exit Clearance system. This application was responsible for completion of all the exit related formalities for employees leaving the company as well as getting transferred to other locations within the company. This also included integration with other applications. Team size 12
• Team size 12
• As AGILE Business Analyst in Utilities domain, I was responsible for:
• Participating in Sprint Planning meeting along with Product Owner, Scrum Master & Dev teams.
• Creating Sprint backlog from the Product backlog during Sprint Planning meeting.
• Create process stories for the Sprint backlog.
• Attending Daily scrums.
• Liaising between the Business stakeholders & the Developments teams.
• Performing the Sprint Review Meeting after each Sprint.
• Interacting with the different stakeholders & providing UAT support.
• Interacting with the Business Users for Operational Issue.
• Owners for the End to End operational issue.
• Meeting/speaking to clients to understand the pain points in the process.
• Suggesting process improvements.
• Making presentation to the clients & attending workshops.

Dec 2011 – Jan 2013 · 1 yr 1 mo · Pune Area, India

• This was for Global Telecom giant for which we use to perform Business Analysis to reduce the no of defects logged in the system. We use to Model Current state business processes in VISIO in relation to Telecom processes. With the help of the VISIOs we use to study the defects due to process gaps & use to project as process improvements. Elicit and model business requirements for change requests for the client. Walk through and workshop with stakeholders. Interacting with the different stakeholders & providing UAT support. Making presentation to the clients & attending workshops. Team size 5
• As Business Analyst in Telecom domain, I was responsible for:
• Gathering requirements from the clients.
• Preparing the Business Requirements Specifications (BRS) documents.
• Liaising between the client & the Developments teams.
• Working on the Change Request on of the application.
• Interacting with the different stakeholders & providing UAT support.
• Interacting with the Business Users for Operational Issue.
• Owners for the End to End operational issue.
• Meeting/speaking to clients to understand the pain points in the process.
• Suggesting process improvements.
• Making presentation to the clients & attending workshops.
• Achievements:
• Valuable Team award in 2012 for Value addition

Jul 2005 – Dec 2011 · 6 yrs 5 mos · Mumbai, India

• This project was for Global Telecom giant for which we use to design processes for its Service Delivery & Service Assurance processes. This processes was for their mobile as well broadband category customers. Modeling AS-IS process via MS VISIO in swim lanes for their Service Delivery as well as Service Assurance. Performing GAP analysis on those processes. Managing End to End Product Launches for Client. Assessing the Resources Requirements (FTE) for the launch & performing Cost Benefit Analysis.
• Team size 4
• As Business/Process Analyst in Telecom domain, I was responsible for:
• Requirement Gathering from the clients.
• Designing the As-Is and To-Be Processes.
• Conduction Impact Assessment.
• Performing GAP Assessment.
• Managing End to End Product Launches for Client.
• Assessing the Resources Requirements (FTE).
• Doing the Cost Benefit Analysis.
• Preparing the Cost Matrix for the Business Case.
• Managing the teams according to the ITIL defined phases.
• Interacting with the different stakeholders.
• Achievements
• Got the Cookies award for the Q3 2010.
• Appreciated by the client for the work done at Onsite (UK).