Dec 2018 – Apr 2021 · 2 yrs 4 mos · Mumabi

• 🔹 Group Head - Technology & Operations | VAS & E-Commerce 🔹
• Leading end-to-end technology delivery & operations for value-added services (VAS) and e-commerce, driving innovation and seamless execution.
• ✅ Key Responsibilities & Achievements:
• 📌 Strategic Leadership & Stakeholder Management
• Partner with clients to analyze requirements, define technical/functional specs, and design scalable solutions.
• Align business objectives with technology roadmaps, ensuring long-term growth and post-launch support.
• Mitigate risks by proactively communicating constraints, dependencies, and action plans to stakeholders.
• 📌 End-to-End Project Execution
• Design & Development: Oversee data modeling, system architecture, and documentation for complex projects.
• Testing & Optimization: Develop test cases, conduct regression testing, and fine-tune reports for peak performance.
• Customization & Deployment: Tailor processes to client guidelines, ensuring smooth implementation and go-live.
• 📌 Cross-Functional Collaboration
• Bridge gaps between business teams, IT (ETL, DBA, QA), and offshore/onshore teams to deliver integrated solutions.
• Foster strong relationships with stakeholders to translate business needs into actionable tech plans.
• 📌 Operational Excellence
• Project Governance: Create SOPs, project plans, and presentations; keep clients updated on progress and timelines.
• Cost & Quality Control: Deliver projects under budget and ahead of deadlines while exceeding quality standards.
• Process Improvement: Streamline workflows to reduce costs and enhance service delivery.
• 📌 Team Leadership
• Build and mentor high-performing teams, promoting knowledge sharing and skill development.
• Set service standards and lead teams through project lifecycles, ensuring customer satisfaction.
• Driving technology-led business growth with a focus on agility, innovation, and client success! 🚀
• #TechnologyLeadership #Ecommerce #VAS #ProjectManagement #TeamLeadership #OperationalExcellence

Sep 2015 – Dec 2018 · 3 yrs 3 mos · Mumbai Metropolitan Region

• 🔹 Senior Project Management Leader | IT & Operations 🔹
• Driving end-to-end project success through strategic integration of PM processes, team leadership, and operational excellence.
• ✅ Core Responsibilities & Impact:
• 📌 End-to-End Project Governance
• Spearhead the full project lifecycle, from charter development to execution, monitoring, and closure.
• Lead integrated change control, risk management, and scope alignment to ensure on-target delivery.
• Design and implement project management frameworks, ensuring adherence to SLAs/KPIs and continuous process optimization.
• 📌 Client & Stakeholder Leadership
• Serve as the primary liaison for clients, resolving delivery concerns and aligning cross-functional teams (IT, Operations, Business).
• Translate complex requirements into actionable plans, balancing technical feasibility with business goals.
• 📌 High-Performance Team Building
• Mentor and lead developers and team leads, fostering a culture of accountability and peak performance.
• Define KPIs and growth paths for team members, conducting appraisals and grooming high-potential talent for leadership roles.
• Identify skill gaps and curate targeted training programs to elevate team capabilities.
• 📌 Financial & Operational Discipline
• Develop budget estimates and implement cost-control measures to maximize ROI.
• Streamline workflows to reduce waste while maintaining quality standards.
• #ProjectManagement #Leadership #TeamDevelopment #OperationalExcellence #StakeholderManagement

Apr 2014 – Sep 2015 · 1 yr 5 mos · On-site

• 🔹 Senior Technology & Product Leader | Mobile Apps | Digital Platforms | MVAS 🔹
• Driving innovation in mobile/internet platforms, portals, and value-added services (VAS) through strategic product leadership and cross-functional execution.
• ✅ Key Responsibilities & Achievements:
• 📌 Product & Requirements Strategy
• Act as Requirement Analyst/Senior Manager, defining system specifications for mobile apps, web platforms, and MVAS solutions.
• Lead end-to-end product lifecycle, from ideation to delivery, ensuring alignment with business objectives.
• 📌 Program & Project Leadership
• Manage multiple high-impact projects/products simultaneously, balancing cost, schedule, and performance.
• Assign and oversee Team Leaders, ensuring projects meet strategic goals and stakeholder expectations.
• Successfully delivered 100% of projects for telecom operators and digital clients.
• 📌 Stakeholder & Client Engagement
• Build trust with C-level executives, clients, and cross-functional teams (Engineering, Business, Operations).
• Present executive dashboards on program status, risks, and future opportunities.
• 📌 Team Development & Process Excellence
• Mentor and coach technical teams, fostering collaboration and high performance.
• Continuously optimize product scope to maximize business impact and ROI.
• 🚀 Driving Results:
• I bridge the gap between business needs and technical execution, delivering scalable digital solutions that users love.
• #ProductManagement #MobileApps #DigitalTransformation #VAS #StakeholderManagement #Leadership

Jun 2012 – Apr 2014 · 1 yr 10 mos · On-site

• ✅ Key Responsibilities & Achievements:
• 📌 Product & Requirements Strategy
• Act as Requirement Analyst/Senior Manager, defining system specifications for mobile apps, web platforms, and MVAS solutions.
• Lead end-to-end product lifecycle, from ideation to delivery, ensuring alignment with business objectives.
• 📌 Program & Project Leadership
• Manage multiple high-impact projects/products simultaneously, balancing cost, schedule, and performance.
• Assign and oversee Team Leaders, ensuring projects meet strategic goals and stakeholder expectations.
• Successfully delivered 100% of projects for telecom operators and digital clients.
• 📌 Stakeholder & Client Engagement
• Build trust with C-level executives, clients, and cross-functional teams (Engineering, Business, Operations).
• Present executive dashboards on program status, risks, and future opportunities.
• 📌 Team Development & Process Excellence
• Mentor and coach technical teams, fostering collaboration and high performance.
• Continuously optimize product scope to maximize business impact and ROI.
• 🚀 Driving Results:
• I bridge the gap between business needs and technical execution, delivering scalable digital solutions that users love.
• #ProductManagement #MobileApps #DigitalTransformation #VAS #StakeholderManagement #Leadership

Nov 2010 – Jun 2012 · 1 yr 7 mos · Mumbai Metropolitan Region

• Acting as Requirement Analyst/ Techinical Head in IVVR/SMS & WAP services including RTSP streaming.
• Created VAS Platform including MIS, Subscription Engine, CMS & Billing Engine for internal & external clients.
• Responsible and accountable for the coordinated management of multiple related projects/products directed toward strategic business and other organizational objectives.
• Successfully executed all projects end-to-end for multiple operators.
• Managed technical team with coordination with not technical team.

Nov 2009 – Oct 2010 · 11 mos · Mumbai Metropolitan Region

• Responsible for activities that integrate the various elements of project management, which are identified, defined, combined, unified and coordinated within the project management process groups, consisting of Development project Charter, Develop Preliminary Project scope Statement, Develop Project Management Plan, Direct and manage Project Execution, Monitor and Control Project Work, Integrated Change Control and close project management processes

Oct 2007 – Nov 2009 · 2 yrs 1 mo

• The company has a vast presence in the VAS Services in India as One91 Communication Pvt. Ltd for IVR, SMS & WAP.
• Involved & Managed in Development/ Implementation of software programs, application code & modules based on business as well as operational requirements
• Having experience of planning and successfully executing at so many major projects besides multiple medium and smaller ones.
• Having experience of developing/handling projects across a variety of platforms inclusive WAP, WEB and SMS end to end.
• Initiation of new projects like SMS Gateway, Billing Engine & WAP Portal.
• Lead a team for wap/web sites creation and servicing that included production timetable, and project/product coordination between multiple stake holders.
• Performing feasibility study for new products and defining project scope and limitations.
• Creating Project Plan and Resource allocation plan.
• Creating use case documents and facilitating quality control/UAT of products.
• Taking part and adding value to every aspect of the project/product development from planning modules, designing architecture, implementing critical modules to quality assurance.
• Developing flow diagrams and all necessary documents needed to clearly define project modules.
• Defining code modules and database structures and also overseeing development.
• Ensuring timely delivery of products which adhere to product scope and definition and are of top notch quality by providing all necessary inputs, documents and clearing/pointing out project blockers in timely fashion.
• Having experience of handling multiple teams simultaneously.
• Telecom Client Handled: - Airtel, Aircel, Tata Gsm & CDMA, Idea, Loop, Reliance, Vodafone, Spice.

Oct 2006 – Oct 2007 · 1 yr

• The job profile included designing, development, support and maintenance of projects for clients.
• Acting as Requirement Analyst.
• Creating System Requirement Specification.
• Coordinating development with the design and development team.
• Developing core modules.
• Facilitating UAT of the portals by maintaining bugzilla and ensuring quick bug resolution by co-coordinating with necessary teams.
• Creating and enhancing Content Management Systems.
• Have delivered an in-house CMS & Subscription Engine for text based Services.

Apr 2006 – Oct 2006 · 6 mos

Oct 2005 – Apr 2006 · 6 mos

May 2005 – Oct 2005 · 5 mos

Apr 2004 – May 2005 · 1 yr 1 mo · Delhi, India

• Achievements: Developed multiple ERP systems tailored to the specific needs of different clients, ensuring efficiency, accuracy, and streamlined operations across various business processes.

Feb 2003 – Apr 2004 · 1 yr 2 mos · Delhi, India