Parth Vyas

Associate Consultant

Canada1 yr 4 mos experience

Key Highlights

Proven expertise in technical support and customer service.
Strong background in IT support and network engineering.
Hands-on experience with troubleshooting and diagnostics.

Stackforce AI infers this person is a Technical Support Specialist with a focus on IT and Network Engineering.

Contact

Skills

Core Skills

Technical SupportCustomer ServiceCustomer SupportIt Management

Other Skills

Technical AssistanceRemote TroubleshootingRemote User SupportDiagnostic ToolsCRM SystemsMicrosoft IntuneSupport EngineersTroubleshootingMicrosoft Identity ManagerDHCPDNSPrint ServersNetwork InfrastructureAsset ManagementApplication Support

About

As a dedicated Operations Customer Expert at Teleperformance Canada, I bring hands-on experience in delivering high-quality customer support, technical troubleshooting, and service coordination. I thrive in fast-paced environments where problem-solving, clear communication, and customer satisfaction are top priorities. With a strong academic background in Information Technology, Network Security, and Cloud Computing, I'm actively working toward long-term growth in the IT Support and Network Engineering fields. My goal is to transition into more technical roles that align with my education, experience, and career aspirations in Canada. 🔧 Core Skills: • Customer & Technical Support • Troubleshooting & Diagnostics • Network Basics (DNS, DHCP, AD) • Ticketing Systems & CRM Tools • Microsoft Office & 365 • Team Collaboration & Communication 🎯 Open to Opportunities: • IT Support Technician • Help Desk Analyst • Technical Support Specialist • Network Support Roles Let’s connect and grow together!

Experience

1 yr 4 mos

Total Experience

8 mos

Average Tenure

Current Experience

Concentrix

Advisor II, Technical Support

Nov 2025 – Present · 6 mos · Waterloo, Ontario, Canada · Remote

Provide high-quality technical support and customer service, troubleshooting technical issues, and ensuring seamless user experience. Collaborate with cross-functional teams to maintain service standards and drive process improvement

Technical SupportTechnical AssistanceRemote TroubleshootingRemote User SupportCustomer Service

Teleperformance canada

Operations Customer Expert (Customer Service Representative)

Jul 2025 – Nov 2025 · 4 mos · Waterloo, Ontario, Canada · On-site

Deliver high-quality customer support for installation, maintenance, and product inquiries.
Resolve customer issues efficiently using diagnostic tools and escalation protocols.
Schedule service calls and follow-ups to ensure resolution and customer satisfaction.
Maintain accurate records through internal applications and CRM systems.
Collaborate with internal teams to deliver seamless support and retention efforts.
Thrive in a fast-paced, performance-driven environment with a focus on continuous learning and improvement.

Customer SupportTechnical SupportDiagnostic ToolsCRM Systems

Real canadian superstore

Receiver

Oct 2022 – Dec 2024 · 2 yrs 2 mos · Kitchener, Ontario, Canada · On-site

Verified incoming shipments for correctness and quality at Real Canadian Superstore.
Directed inventory management to ensure well-arranged stock and efficient operations.
Handled customer grievances with professionalism, ensuring timely resolution.
Documented discrepancies observed during shipping and receiving processes.

Customer Service

Friend's computer services

IT Support Specialist

Jul 2020 – Jul 2022 · 2 yrs · Gandhinagar, India · On-site

Provided end-to-end IT support for hardware, software, and networking issues across multiple departments.
Managed 20-30 support tickets per week using Jira and Zoho Desk, maintaining a high resolution rate.
Set up and configured workstations, including peripherals, for new employees during onboarding.

Microsoft IntuneTechnical Support

Hitachi systems micro clinic

CSE

Feb 2019 – Oct 2019 · 8 mos · India · On-site

Resolved hardware and software issues for clients in diverse environments.
Managed user account creation, password resets, and access permissions via Active Directory.
Documented and escalated issues for proper follow-up and resolution.

IT ManagementSupport EngineersTroubleshootingMicrosoft Identity ManagerDHCPDNS+7

Prakshal it academy gandhinagar

Trainer

Oct 2016 – Jul 2017 · 9 mos · India · On-site

Educated students on computer fundamentals, cloud computing, networking, and network security at Prakshal IT Academy Gandhinagar.
Developed engaging curriculum to enhance student learning experience and foster a passion for technology.
Implemented hands-on projects to apply theoretical knowledge in real-world scenarios, preparing students for industry challenges.

Server ManagementTroubleshootingNetwork AdministrationMicrosoft Identity ManagerDHCPDNS+4

Friend's computer services

IT Technician

Jan 2014 – Sep 2016 · 2 yrs 8 mos · Visnagar, Gujarat, India · On-site

Installed and maintained IT infrastructure including routers, switches, desktops, and peripherals across client sites.
Conducted basic user training and technical walkthroughs for non-technical staff.
Troubleshot system errors, network outages, and application issues for small and medium-sized businesses.
Managed inventory of IT assets and assisted in procurement planning.

IT ManagementServer ManagementSupport EngineersN+Network AdministrationDHCP+5