Oct 2023 – Jan 2026 · 2 yrs 3 mos · Remote

• Ushur is the world’s first AI-powered CX automation platform. Currently, Patrick supports all global healthcare accounts. He brings 10+ years of extensive industry knowledge to the forefront, in order to alleviate patient/member pain in their healthcare journeys. By curating meaningful, seamless and fully integrated solutions, Patrick helps the world’s largest healthcare companies get the most out of their tech stack.
• Partnering with these stakeholders propels Patrick and his teams to innovate quicker. In addition, it helps his customers stay ahead of their competitors by offering a differentiated experience.

Jul 2022 – Present · 3 yrs 10 mos · Kiawah Island, SC · On-site

Nov 2019 – Oct 2023 · 3 yrs 11 mos · Remote

• Patrick supported some of the largest Enterprise accounts at Qualtrics (Coca Cola, UPS, Home Depot). At Qualtrics he enjoyed leading his sales, product and cross-functional teams in their sales endeavors with passion for the platform and a customer-first mindset. Bringing thought leadership, deep platform expertise, a collaborative approach and project management skills to the forefront, Patrick strategized to win every opportunity. (Close Rate = 57%) He served as the SME in all his accounts in order to close experience gaps by mapping Qualtrics solutions to his customers better business outcomes.

Dec 2017 – Nov 2019 · 1 yr 11 mos

• Detail-focused Value Solution Engineer with a continued focus on granular discovery and meeting those needs with a unique touch. Uncovering and understanding the client’s pain points, corporate initiatives, company culture, and KPIs and using those throughout the sales cycle. Continued support of many of the world’s largest organizations and a plethora of Fortune 500 companies.
• Selected Accolades and Accomplishments:
• Deal of the Quarter - Q1 FY2020
• Deal of the Quarter - Q1 FY2019
• Customer First Award - Q3 FY2019
• Annual Customer First Award - FY2018

Dec 2015 – Dec 2017 · 2 yrs

• Sales Engineer working with key commercial and enterprise accounts to help digitize their Middle Office. Mastered CPQ, CLM offerings and Salesforce Admin certified. Member of company leading SE team in sales, three consecutive quarters (South Enterprise)

Dec 2013 – Dec 2015 · 2 yrs · Kiawah Island, South Carolina

• At Cassique, part of the Kiawah Island Club, Patrick managed a staff of 35 employees and 4 food and beverage outlets simultaneously. Successfully opened and ran Tom's restaurant, Cassique's newest food and beverage outlet. Personally set up and launched Kiawah Island Club’s social media presence. Controlled all food and beverage scheduling and ordering. Worked alongside the Executive Chef to execute budgets and control food costs daily. Made lasting impressions on members by coordinating their private events and catering to their needs. Conducted annual reviews for all employees. Mastered 5 star service. Programmed Jonas point of sale system and generated daily revenue reports. Served as a mentor to 2 employees.

Oct 2012 – Dec 2013 · 1 yr 2 mos · North Sound, Virgin Gorda, British Virgin Islands

• Managed a fleet of seven vessels and captains in & around the pristine waters of the BVI and USVI. Coordinated all scheduling for captains, first mates, and maintenance crews in addition to VIP private charters to/from the airport in Tortola and also on Virgin Gorda. Assisted in helicopter drop-offs to private yachts or suites. Managed the channel marker lighting process and maintenance. Implemented new VHF radio system for flawless communication purposes. Sold private berthing memberships to Oil Nut Bay and Yacht Club Costa Smeralda. Also, oversaw the purchasing/ordering process for the Marine Operations/Logistics division. Contributing 28% monthly energy savings by “green scheduling” initiatives. Also, urged my captains to provide daily feedback in order to operate under maximum efficiency and to eliminate any guest complaints.