Pinky Paliwal

Operations Associate

Hyderabad, Telangana, India5 yrs 8 mos experience

Highly Stable

Key Highlights

Led initiatives driving $7.33M GMS growth at Amazon.
Achieved 52% reduction in appeal volume through process improvements.
Implemented automation solutions saving $509K annually.

Stackforce AI infers this person is a Program Manager with expertise in E-commerce and operational efficiency.

Contact

Skills

Core Skills

Program ManagementData AnalysisBusiness Process ImprovementStakeholder Management

Other Skills

Strategic PlanningMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft WordMicrosoft PowerPointManagementLeadershipTeamwork

About

Results-driven Program Manager with 6+ years of experience leading cross-functional initiatives, optimizing operations, and delivering measurable business impact. I specialize in leveraging data-driven insights to improve customer experience, reduce costs, and scale operational efficiency through automation, process improvements, and strategic collaboration with product, business, and engineering teams. Key strengths include: • Data analysis & insight generation to drive decisions • Program & stakeholder management across global teams • Process optimization and automation for scalability • Enhancing customer and seller experience through structured problem-solving I thrive in fast-paced environments where I can solve complex problems, influence stakeholders, and translate strategy into execution.

Experience

5 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

Current Experience

Amazon

Manager, AIT

Feb 2021 – Nov 2024 · 3 yrs 9 mos · Hyderabad · Hybrid

Led cross-functional program management initiatives across business, product, and operations teams, driving $7.33M GMS growth and delivering $1.2M OPEX reduction
Spearheaded process improvement initiatives to enhance customer experience, reducing buyer claims by 4.75K and achieving a 52% reduction in appeal volume and 24.52% lower overturn rate
Designed and implemented automation solutions for buyer workflows, reducing seller contacts by 35% and delivering $509K annual cost savings
Conducted data-driven analysis and root cause identification, reducing incorrect actions by 67% and improving key operational metrics including TTR and FCR
Influenced product roadmap and engineering execution by partnering with cross-functional stakeholders, leading to a 729 bps reduction in seller appeals
Identified and prioritized high-impact opportunities through audit insights, contributing to potential savings of ~$289K per quarter in concessions

Data AnalysisProgram Management

Nestaway technologies pvt ltd

2 roles

Program Manager

Promoted

Jul 2019 – Apr 2020 · 9 mos

Led end-to-end program execution, ensuring alignment with business goals and timely delivery.
Improved operational efficiency through process optimization and structured execution frameworks.
Monitored KPIs and delivered performance insights to leadership, ensuring milestone achievement.

Data AnalysisProgram Management

Zonal Manager

Apr 2018 – Jun 2019 · 1 yr 2 mos

Improved tenant satisfaction by optimizing scheduling, inspections, and logistics processes.
Resolved stakeholder conflicts (tenants, owners, associations), reducing escalations.
Strengthened stakeholder relationships through proactive communication and issue resolution.

Data AnalysisStakeholder Management

Daks india

Operations Intern

Apr 2017 – May 2017 · 1 mo · Okhla phase 2, Delhi

Operations
Assisted General Manager(Production) in designing the SOP’s for different departments
Discovered and chartered changes that could be adapted to ensure efficiency in production
Diagnosed bottleneck for luxury packaging production unit and suggested alternative methods
Merchandising
Collaborated with & Tailored sampling for a client and successfully converted it into an order
Determination of Rejection, Overhead & Mark-up using customized costing template
Diagnosed Consumer behavior so as to leverage findings to increase conversion rate
Understood and reported on the effectiveness of merchandising efforts and process
Identified changes in the merchandising to improve customer experience and success rate

Data AnalysisBusiness Process Improvement