Piyush Gupta

CEO

Gurgaon, Haryana, India20 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

20 years of expertise in IT Service Delivery and Security.
Led successful implementation of ISO 42001 and AI security frameworks.
Built and managed global IT Shared Service Centers.

Stackforce AI infers this person is a seasoned IT leader specializing in Security, Governance, and Cloud Infrastructure.

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Skills

Core Skills

It GovernanceInformation SecurityIt Operations ManagementIt Service Delivery

Other Skills

AI SecurityInformation Security GovernanceMicrosoft AzureCloud SecurityInformation Security ManagementIT Service ManagementData Center ManagementDisaster RecoverySupport ManagementMicrosoft ExchangeEmail ManagementPrivacy CompliancePrivacy PoliciesMicrosoft Dynamics CRMBusiness Strategy

About

Global IT & Security Leader with 20 years of expertise in IT Service Delivery, Information Security, Privacy and Global IT Operations. I bridge the gap between complex technical infrastructure and high-level business strategy to drive organizational growth. Strategic Expertise: AI Security & Governance: Leading AIMS (ISO 42001) implementation and AI security frameworks. Information Security: CISM & CGEIT certified; expert in ISO 27001, PCI DSS, and SOC operations. Global Operations: Proven success in establishing IT Shared Service Centers (SSC) and managing global teams of 100+ professionals. Infrastructure & Cloud: Deep experience in On Prem and Cloud (Azure, M365), and Data Center/DR management. M&A Integration: Leading post-merger IT consolidations, IT Services migrations and network streamlining. Let’s connect if you are interested in building resilient, innovative, and secure technology environments.

Experience

20 yrs 5 mos

Total Experience

6 yrs 4 mos

Average Tenure

1 yr 4 mos

Current Experience

Reso

Senior Director IT & CISO

Jan 2025 – Present · 1 yr 4 mos · Gurugram, Haryana, India · On-site

Global Infrastructure Oversight: Directed IT infrastructure and information security operations across regional hubs in India and the Middle East, ensuring seamless cross-border connectivity and resilience.
Operational Excellence: Engineered centralized network architectures that significantly enhanced efficiency and reduced operational expenditure (OPEX) through optimized resource allocation and a rigorous Change Management framework.
Modernization, Security & Compliance: Directed a unified Security, Privacy, and Governance framework through the implementation and certification of ISO 42001 and ISO 27001:2022. Established a resilient foundation for ethical AI adoption, maintaining 100% compliance while streamlining global risk assessments and DPIA workflows.
Cloud Strategy & Management: Orchestrating cloud-native operations using Microsoft Azure, Entra ID, and Intune to build a secure, scalable, and highly available infrastructure for a mobile-first workforce.
IT Governance & Strategy: Architected a comprehensive IT Governance framework in collaboration with business stakeholders, aligning technology roadmaps with core corporate objectives and risk appetites.

AI SecurityIT Operations ManagementIT GovernanceInformation Security

Webhelp

3 roles

Director Of IT SSC

Promoted

Mar 2023 – Nov 2024 · 1 yr 8 mos

Led IT Shared Services Operations for Webhelp Business globally from India GCC
Led Global IT Shared Services Transformation Projects
Led IT Services standardization and expanded IT Shared Services
Built Security Operations Center in India to deliver Security services to Global business users
Implemented robust IT governance frameworks aligned to ITIL. Streamlined IT operations
Built and coached a high-performing team of IT and security professionals.
Managed IT and Security Audits (ISO 27001, PCI DSS, Client specific Audits)
IT budget Management, optimizing resource allocation and costs.

IT Operations ManagementInformation Security ManagementIT GovernanceIT Service Delivery

Head Of Technology

Promoted

Jan 2021 – Mar 2023 · 2 yrs 2 mos

Led IT Shared Services Operations for Webhelp Business globally from India GCC
Managed India Offshore Centers IT Operations and Infrastructure
Led IT Projects (Client Transitions, New Sites Setup, IT Infra Transformation)
Managed IT and Security Audits (ISO 27001, PCI DSS, Client specific Audits)
Built and coached a high-performing team of IT and security professionals.
IT budget Management, optimizing resource allocation and costs

IT Operations ManagementInformation Security ManagementIT GovernanceIT Service Delivery

IT Manager

Jan 2015 – Jan 2021 · 6 yrs

Mananged IT Services for Webhelp UK Cluster (UK, India and South Africa) Users
Managed India Offshore Centers IT Operations and Infrastructure
Led IT Projects (Client Transitions, New Site Setup, IT Infra Transformation)
Managed IT and Security Audits (ISO 27001, PCI DSS, Client specific Audits)
Built and coached a high-performing team of IT and security professionals.
IT budget Management, optimizing resource allocation and costs

IT Operations ManagementInformation Security ManagementIT GovernanceIT Service Delivery

Crisil limited

IT Manager

Jul 2006 – Jan 2015 · 8 yrs 6 mos

Regional IT Leadership: Directed IT and Security Operations across North and East India, driving regional team development and scaling critical infrastructure to support business expansion.
DC/DR Infrastructure: Orchestrated the end-to-end execution of Data Center (DC) and Disaster Recovery (DR) site in Gurgaon; recognized with the Execution Excellence Award for technical precision and project delivery.
M&A and Strategic Growth: Spearheaded IT transitions during high-value entity acquisitions and successfully established a captive center for a major UK-based telecom client, earning a Certificate of Merit for operational excellence.
IT Governance & Strategy: Architected a comprehensive IT Governance framework in collaboration with business stakeholders and IT leadership to align technology roadmaps with corporate objectives.
Compliance & Standards: Led the successful implementation and certification processes for ISO 9001 (Quality Management) and ISO 27001 (Information Security), ensuring world-class operational standards.

IT Operations ManagementInformation Security ManagementIT GovernanceIT Service Delivery