Apr 2021 – Oct 2022 · 1 yr 6 mos · Gurugram, Haryana, India

Oct 2019 – Mar 2021 · 1 yr 5 mos · Gurugram, Haryana, India

Oct 2018 – Sep 2019 · 11 mos · Gurugram, Haryana, India

Jan 2018 – Oct 2018 · 9 mos · Gurugram, Haryana, India

Apr 2017 – Jan 2018 · 9 mos · Gurgaon, India

Nov 2015 – Mar 2017 · 1 yr 4 mos · Gurgaon, India

May 2014 – Aug 2015 · 1 yr 3 mos · Bangalore

• Leading Business Process Re-engineering Program globally for Merchant Risk Investigations Team
• o Responsible for conceptualization and development of processes, platforms and tools to improve process efficiency, mitigate the risk of bad debt and improve customer experience
• o End to End Implementation of projects globally for Process Excellence and Seller Experience Enhancement. These projects were undertaken based on the need-gap analysis of the current process
• o Designing and Prioritization of the annual roadmap for Business Process Re-engineering and Operations team in collaboration with Engineering, Business and Analytics
• o Creating the business case and charters for the launch of new processes and features on Amazon Platform
• o Collaborating with global process owners, Site leaders, Operation managers, Engineering and Analytics for the launch of different features on the Amazon Investigation Portal
• o Working with the leadership team to launch new features on Amazon Risk Management Platform
• o Developing and monitoring the metrics to measure the success of the launched features

Aug 2013 – Oct 2013 · 2 mos · Hyderabad Area, India

• Developed and implemented a forecasting model based on Factor/Correlation Analysis to project the selling limits of sellers in order to reduce the number of seller investigations by 60%,
• Analysed and proposed 3 new metrics for identifying fraudulent sellers and reducing number of contacts and chargebacks by buyers.

Nov 2009 – May 2012 · 2 yrs 6 mos · Bangalore

• Project worked on :
• 1- Worked on ERP, Peoplesoft implementation Project to implement all three modules(HR, NA Payroll, Benefits) for the US Population.
• Responsibility :
• Project management activities via Project Metrics like Resource Loading, Status Reports, Project Capacity Usage Inventory and Defect Tracker
• Knowledge of Peoplesoft HR, Payroll and Benefits Applications
• Development of interfaces, Component Interfaces, Reports( including PS Query, SQR and XMLP).
• Preparation of Functional and Technical Designs
• 2- Worked an implementation Project including all three modules(HR, NA Payroll, Benefits)
• The main objective of the Project is to replace the present Mainframe Systems for Payroll Calculations with People Soft 9.0 which is further to be upgraded to v9.1.
• Responsibility :
• Performed need-gap analysis for the preparation of RFP for the project
• Designed and optimized various complex customizations for NA Payroll and HRMS Implementation
• Inducted 6 new members in the VALE team through knowledge transfer sessions
• Development for HR, Payroll and Benefits Customizations
• Development of interfaces, Component Interfaces, Reports( iincluding PS Query, SQR and XMLP).
• Preparation of Functional and Technical Designs.
• 3- Global Payroll Support for a government organization on France
• It was a support/Development Project for Council Of Europe, France for Global Payroll. Infosys has developed and implemented People Soft v8.3 for the COE.
• Responsibility :
• Development for Customizations including People Code, SQR,Workflow.
• Payroll Element Configurations.
• Support during Payroll Run.
• Training Management System.

Jun 2008 – Jul 2008 · 1 mo · Allahabad Area, India

• Worked on the Project on "Manufacturing of Current Transformers".

Jun 2007 – Jul 2007 · 1 mo · Allahabad

• Worked on the Project on "Switch Gear Protection and Applications".