Jul 2024 – Jun 2025 · 11 mos

• Stakeholder & Client Engagement
• Business Transformation & Change Management
• Data Governance & Reporting Automation
• PMO / Program Delivery Management
• Driving Data-Driven Transformation through Power BI

Sep 2023 – Jul 2024 · 10 mos

• Crafted power BI reports and dashboards, optimizing scheduling & attendee recommendation resulting in improvements in meeting effectiveness.
• Owned delivery and rollout of Power BI dashboards across multi-country data platforms.
• Led end-to-end transition of BI services across business units and supported post-go-live handholding and training.
• Worked on database extraction from SQL, Azure, SharePoint, ensuring data integrity and quality.
• Collaborated with global teams for transition planning, stakeholder communication, and escalation handling.
• Developed training documents and facilitated enablement sessions for new reporting structures and users.
• Ensured compliance with security, documentation, and budget control across BI implementations.
• Developed & implemented data driven analytical solution using Power BI focusing on end user experience, working on different datasets, data analytics and reporting, ensuring data integrity, impeccable quality.
• Skilled in Power BI for translating complex requirements including DAX into actionable insights, demonstrated expertise in conducting thorough research, crafting and refining visuals from the ground up to drive informed decision making
• Created and maintained datasets in Power BI service, ensuring seamless data refreshes& report accuracy
• Implemented data security measures for user access management in Power BI, ensuring restricted access with row level security & also implemented page level security workaround with RLS

Aug 2016 – Aug 2022 · 6 yrs · Bengaluru Area, India

Nov 2012 – Apr 2016 · 3 yrs 5 mos · India

• Delivered development analysis and extracted relevant data by utilizing various resources
• Led quality audits, control validations, and UAT processes during service upgrades.
• Played a critical role in enhancing governance packs and building documentation standards.
• Wrote various Excel VBA scripts and access queries to message raw data from carriers across the
• globe to standardize the data input format and used pivot tables/charts for presenting trend analysis to
• the department
• Prepared and maintained extensive reports by utilizing advanced macros and database capabilities in
• spreadsheets
• Undertook statistical analysis on data to evaluate & isolate critical factors influencing trends &
• relationships of variables to drive enhanced results
• Shared feedback to senior management and identified problem areas for proactive solutions; created
• & maintained prioritized reports for all problem issues
• Imparted training for user-group for report
• Assured smooth transition of support, enhancement, and maintenance
• Ensured customer-service representatives interacted with clients to serve business's best interests;
• monitored and audited phone calls to measure performance and implement the business's strategic
• objectives
• Recorded feedback and enable customer service representatives know their improvement areas
• Monitored incorporation of CSR knowledge, competence, and telephone etiquettes; attended call
• calibrations
• Analyzed customer surveys, monitored the feedback, and took corrective actions
• Utilized quality-assurance statistical methods for proper sampling of phone calls and reported results
• of the study ( Microsoft Word , Power Point were few of the basic to help in the evaluation process for
• Project planning)
• Conceptualized and implemented process improvement idea's on quality check metrics.

Aug 2010 – Nov 2012 · 2 yrs 3 mos