Aug 2018 – Sep 2020 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• As Head of Development at Ken Interactive (India) Private Limited, an innovative EdTech company specializing in game-based learning solutions, provided strategic technology leadership and spearheaded the development of engaging learning platforms, games, and LMS features.
• Achievements:
• Built an LMS from the ground up, overseeing system design and solution architecture
• Enhanced LMS features, including behavioral recognition, content creation, and game-based learning
• Increased team performance and productivity through effective technological leadership
• Designed over 20 game-based learning solutions using Unity Engine, including gamified systems
• Optimized development processes, improving time to market with internal and freelance resources
• Stayed current with emerging technologies, fostering creativity and innovation within the team

Oct 2014 – Aug 2018 · 3 yrs 10 mos · Bengaluru, Karnataka, India

• As Founder & Managing Director of FabProd Retail Private Limited, I spearheaded the establishment and growth of this e-commerce retail startup. I was fully responsible for setting the strategic direction, managing operations, and driving revenue generation.
• Achievements:
• Managed branding strategy for product lines across multiple platforms
• Grew sales to Rs 40 Lakhs within two and a half years
• Expanded product categories, significantly improving customer satisfaction
• Optimized supply chain, inventory, sales, payments, and accounting processes
• Maintained 5-Star ratings with e-marketplace partners like Amazon, Flipkart, and Snapdeal
• Fostered strong relationships with internal and external stakeholders

Aug 2013 – Aug 2014 · 1 yr · Bengaluru, Karnataka, India

• As Chief Operating Officer and Head of Delivery at One Enterprise Software Products and Services Pvt. Ltd., provided strategic and operational leadership, driving business growth and ensuring the successful delivery of software solutions across a diverse client portfolio. Held full P&L accountability and spearheaded organizational transformation initiatives.
• Achievements:
• Built multiple business solutions to address key operational needs
• Enhanced delivery operations by improving capabilities in machine learning and business analytics
• Developed and obtained certification for Telematics, an SAP HANA-based analytical solution
• Designed and delivered an analytical solution for an oil supply and trading platform in Oman
• Provided key business insights for decision-making and organizational improvements
• Evaluated operational methods and financial performance to drive profitability

Jan 2011 – Oct 2012 · 1 yr 9 mos

• As Vice President and Head of Application Delivery for Emerging Markets at Mphasis, a global IT solutions provider, I was responsible for overseeing client engagement, project delivery, and team performance across diverse industry verticals. I had full P&L responsibility for a rapidly growing portfolio.
• Achievements:
• Managed a $20M revenue portfolio with domestic clients
• Delivered applications to over 30 clients across multiple industries
• Increased annual revenue by 30% through product cross-selling and upselling
• Collaborated with sales teams to identify and pursue business opportunities
• Oversaw hiring, training, and development of client-facing teams
• Ensured alignment of projects with client needs and business goals

May 2009 – Dec 2010 · 1 yr 7 mos

• As Vice President and Head of Corporate Program Management Office and Travel & Immigration at Mphasis, I spearheaded strategic initiatives for capacity building, facility optimization, and global mobility, ensuring operational efficiency and compliance.
• Achievements:
• Reduced operational costs through facility consolidation and cost-effective solutions
• Ensured full compliance with company and industry standards across operations
• Enhanced efficiency in the travel and immigration team by building specialized expertise
• Supported teams in adhering to international immigration laws
• Managed the planning and execution of annual budget for operational needs
• Strengthened operational processes to optimize resource allocation and cost savings

Apr 2004 – Mar 2009 · 4 yrs 11 mos · Tamil Nadu, India

• As a Delivery Leader at Mphasis, I played a pivotal role in expanding the company's global delivery capabilities for major clients in the retail and telecommunications sectors. My focus was on building and managing high-performing teams, optimizing delivery processes, and ensuring client satisfaction.
• Achievements:
• Scaled the retail practice from 50 to over 400 team members, successfully supporting nine clients and generating $25 million in revenue. This rapid expansion demonstrates my expertise in team building, resource allocation, and client relationship management.
• Led the migration of a suite of 300+ applications for a US retail giant, achieving a significant shift to a 90:10 offshore-onshore ratio. This accomplishment highlights my proficiency in offshore delivery models, application migration strategies, and large-scale project management.
• Developed a highly effective application decoupling framework, leveraging my experience from successfully decoupling approximately 170 applications during a major retail industry merger. This innovation showcases my deep technical understanding and ability to create reusable solutions for complex challenges.
• Migrated the work of 120 employees for a US telecommunications organization, transitioning to an efficient 80:20 offshore-onshore model for application development, L1 & L2 support, and maintenance. This demonstrates my ability to lead global delivery teams and optimize operational efficiency while maintaining high-quality standards.

Apr 2003 – Mar 2004 · 11 mos · Tamil Nadu, India

• As PMO Leader at Electronic Data Systems (EDS), I played a key role in establishing and strengthening the company's program and project management practices within the India and Malaysia solution centers. My leadership was instrumental in driving operational excellence, ensuring successful project delivery, and facilitating seamless transitions for key outsourcing initiatives.
• Achievements:
• Successfully established standardized program and project management methodologies across EDS solution centers in India and Malaysia, resulting in increased project predictability, improved resource utilization, and enhanced delivery consistency.
• As a key member of the senior management team, I played a crucial role in the smooth transition of Bumiputra Commerce Bank's IT employees to EDS Malaysia as part of a major outsourcing agreement. This involved meticulous planning, effective communication, and a focus on minimizing disruption during the transition.
• Led the development and implementation of key performance indicators (KPIs) and reporting mechanisms to track project health, manage risks proactively, and ensure that projects remained aligned with business objectives.

Jul 2000 – Mar 2003 · 2 yrs 8 mos · Tamil Nadu, India

• As a Delivery Manager at Electronic Data Systems (EDS), I specialized in managing complex IT projects for leading financial institutions, ensuring successful delivery, rigorous quality control, and seamless post-implementation support.
• Achievements:
• Successfully led the delivery of multiple projects for Commonwealth Bank of Australia (CBA) following their merger with Colonial Bank, integrating critical IT systems and ensuring a smooth transition for the newly merged entity.
• Successfully offshored several applications for Commonwealth Bank of Australia (CBA) to India, overseeing the setup of offshore teams, managing knowledge transfer, and ensuring seamless ongoing support and development.
• Implemented robust quality assurance processes and methodologies, resulting in high-quality deliverables that met or exceeded client expectations

Jan 1998 – Jun 2000 · 2 yrs 5 mos · Tamil Nadu, India

• As a Project Manager at Electronic Data Systems (EDS), I gained valuable experience in managing complex IT projects for global financial institutions. My responsibilities encompassed all phases of the project lifecycle, from requirements gathering and planning to execution, testing and implementation.
• Achievements:
• Led the testing and implementation of standardized banking systems for American Express Bank across nine countries to ensure global Y2K compliance. This large-scale project involved coordinating diverse teams, managing tight deadlines, and mitigating risks to ensure a seamless transition.
• Successfully offshored specific applications for Commonwealth Bank of Australia (CBA) to India, managing the transition process, establishing offshore development and support teams, and ensuring knowledge transfer for long-term sustainability.

Apr 1997 – Dec 1997 · 8 mos · Bangalore & Singapore

• As an Assistant Systems Analyst at Deutsche Software (India) Limited, I played a key role in developing and implementing a critical treasury system for Deutsche Bank. My work involved close collaboration with stakeholders to understand requirements, design solutions, and ensure successful project execution.
• Achievements:
• Successfully gathered, prioritized, and scoped requirements for a complex treasury system at Deutsche Bank, demonstrating my ability to gather and analyze business needs effectively.
• Led the system, functional, and user acceptance testing phases of the treasury system, ensuring the solution met quality standards and user expectations before implementation.
• Successfully implemented the treasury system in Singapore, providing on-site support to users and ensuring a smooth transition for this critical business application.

Mar 1995 – Mar 1997 · 2 yrs · Chennai Area, India

• As a Senior Developer at Datamatics Limited, I played a key role in developing and customizing software applications for retail banking clients, focusing on core banking systems, billing and rebates, and data conversion solutions.
• Achievements:
• Designed, developed, and tested applications that supported core retail banking operations, ensuring functionality, reliability, and adherence to industry standards. This work involved hands-on coding, system integration, and collaboration with other developers.
• Successfully customized GLOBUS Banking Solutions to meet the specific requirements of banking clients, demonstrating my ability to tailor software solutions to unique business needs.
• Developed essential data conversion programs that facilitated the seamless migration of data from legacy systems to the GLOBUS Banking platform, ensuring data integrity and minimizing disruption during system upgrades.
• Designed and developed a high-performance billing and rebates system integrated with SWIFT messaging protocols for secure and efficient financial transactions. This achievement highlights my expertise in integrating diverse systems and working with critical banking infrastructure.

Sep 1993 – Feb 1995 · 1 yr 5 mos · Greater Chennai Area

• As a Senior Systems Programmer at Ramakrishna Enterprises, I designed, developed, and implemented software solutions tailored for pharmaceutical distributors and chartered accountants. My role involved understanding unique business processes, ensuring data security, and providing post-implementation support.
• Achievements:
• Developed robust and user-friendly software solutions for pharmaceutical dealers and chartered accountants, streamlining their operations and enhancing efficiency.
• Implemented robust security measures in post-implementation analysis to safeguard sensitive financial and inventory data, demonstrating a commitment to data protection and compliance.
• Successfully defined and documented operating standards and procedures for software systems, ensuring maintainability and scalability for future growth.
• Served as a technical mentor and advisor to junior analysts, fostering a collaborative and supportive work environment conducive to knowledge sharing and professional development.

Mar 1992 – Aug 1993 · 1 yr 5 mos · Greater Chennai Area

• As a Systems Executive at Spectrum Business Solutions Limited, I focused on developing and maintaining software solutions for financial institutions, specializing in share reconciliation processes and data processing systems.
• Achievements:
• Developed and maintained software for share reconciliation using MF Cobol, ensuring accurate and efficient processing of financial transactions for clients.
• Successfully delivered data processing solutions for share reconciliation to major clients, including Bank of America and Bank of Baroda, demonstrating my ability to work with large-scale financial data and meet the stringent requirements of the banking industry.
• Conducted feasibility studies, provided time and cost estimates, and contributed to IT planning activities, showcasing my growing project management and analytical skills.