Jan 2025 – May 2025 · 4 mos · Buffalo, New York, United States · On-site

• Conducted five training workshops for students to enhance their understanding of Salesforce Cloud, focusing on Sales, Service Cloud etc. for lead, healthcare and case management, including complex approval processes and flows

Sep 2024 – Jan 2025 · 4 mos · Buffalo, New York, United States · On-site

• As a Graduate Teaching Assistant, I enhanced course effectiveness by redesigning teaching materials, improving clarity and student comprehension, which led to higher engagement and better assignment scores. I conducted personalized one-on-one sessions, assisting 80+ students in mastering complex data visualization concepts, resulting in a 30% reduction in course-related queries. Additionally, Conducted five training workshops for students to facilitate understanding of AWS cloud for storage, security, compute and database services

Jan 2025 – May 2025 · 4 mos · Buffalo, New York, United States

• Led end-to-end data migration for a nonprofit organization, transferring legacy CRM records into Salesforce Nonprofit (NPSP) using Workbench; ensured 100% data accuracy and continuity across donations, contacts, and volunteer records
• Delivered live demos and stakeholder presentations to nonprofit leadership, showcasing Salesforce’s NPSP capabilities (donor management, campaign tracking, impact reporting); successfully secured executive buy-in and enabled full platform adoption

Mar 2023 – Jun 2024 · 1 yr 3 mos · On-site

• Key Achievements & Responsibilities:
• As a Salesforce Consultant at TCS, I led a team of four to design and deploy a Sales Cloud solution for a $4B telecom client, leveraging Apex, LWC, and Flows to improve sales automation by 20%. I collaborated with 10+ stakeholders to streamline CRM processes, reducing custom code footprint by 35%. I spearheaded the migration of six years of sales data from SQL to Salesforce using Workbench, Data Loader, and AWS S3, ensuring 100% data integrity through parallel testing.
• I delivered tailored product demos of Pre-Sales Focus Sales Cloud, Service Cloud, and CPQ to executive stakeholders, highlighting ROI and driving a ~12% increase in SME revenue. I partnered closely with Account Managers and Professional Services teams to lead discovery sessions, gather complex requirements, and deliver scalable, value-driven CRM solutions that boosted win rates in complex B2B deals. Acting as a trusted advisor, I aligned Salesforce architecture with key business KPIs, identified expansion opportunities, and led solutioning workshops across multiple clouds and verticals. Additionally, I managed deployments across QA, SIT, UAT, and Pre-Prod environments to ensure zero-defect go-lives and built dynamic Tableau-integrated dashboards that enhanced reporting insights by 15%.
• I managed QA, SIT, UAT, and Pre-Prod environments, defining 50+ test scenarios and reducing post-launch issues by 40%. To enhance reporting accuracy, I built 10+ dynamic Tableau-integrated dashboards, improving insights by 15%. Additionally, I trained 150+ sales & service reps, increasing Salesforce adoption by 35% post-go-live. I also implemented data governance strategies, improving data quality from 72% to 96%.

Jan 2022 – Mar 2023 · 1 yr 2 mos · On-site

• Key Achievements & Responsibilities:
• As a Salesforce Developer, I built custom Service Cloud and sales cloud solutions for an aviation and telecom clients in an Agile environment, leveraging Apex classes, triggers, test classes, and flows to automate case routing, improving service productivity by 25%. I optimized Salesforce objects, fields, layouts, and Lightning Record Pages, enhancing data ingestion by 20% and strengthening security with role hierarchies, sharing rules, and validation rules. I integrated Salesforce with external systems via REST/SOAP APIs, ensuring seamless data exchange, and developed custom Tableau dashboards, improving process efficiency by 45%.

Jun 2021 – Dec 2021 · 6 mos · India · On-site

• Key Achievements & Responsibilities:
• Worked as an IT Associate at Desibol Infotech Solutions Pvt. Ltd. on a fixed-term basis, where I was responsible for creating and managing campaigns on the VICIdial and CRM system, handling CRM operations using Salesforce, and generating audit reports. I played a key role in streamlining CRM workflows and ensuring data accuracy for improved business efficiency.

Apr 2020 – Jun 2021 · 1 yr 2 mos

• Tiny shares is homemade chocolate brand bringing variety of flavors to customers at reasonable prices with great user taste experience, We work in B2B and B2C both. From corporate dealing to customized orders of chocolate, dry fruits and cake we get you everything.
• As the Owner of Tiny Shares, a homemade chocolate/gifting brand, you:
• 1. Led business strategy, operations, and brand development.
• 2. Managed production, supply chain, and quality control for premium chocolates.
• 3. Oversaw marketing, sales, and customer engagement to drive growth.
• 4. Handled financial planning, budgeting, and vendor partnerships for sustainability.