Pranshu Gupta

Digital Marketing Specialist

Lucknow, Uttar Pradesh, India1 yr 8 mos experience

Key Highlights

Strong background in customer service and relationship building.
Proficient in digital marketing and social media strategies.
Data-driven insights to stay ahead of industry trends.

Stackforce AI infers this person is a Digital Marketing Specialist with a focus on customer engagement and content strategy.

Contact

pranshu@ametheus.com LinkedIn

Skills

Core Skills

Customer Relationship ManagementRecruitmentSocial Media MarketingCustomer Service Management

Other Skills

Adobe PhotoshopAdobe Premiere ProAnalytical SkillsAudience AnalysisAudience SegmentationBuild Strong RelationshipsCanvaCommunicationContent CreationContent Management Systems (CMS)Customer RetentionCustomer SatisfactionCustomer ServiceDigital MarketingE-Commerce

About

Experienced professional with a strong background in customer service here. I excel at building relationships, understanding consumer behavior, and delivering tailored solutions. I'm eager to bring a fresh perspective to the digital marketing arena. My innovative projects and self-driven initiatives demonstrate a solid understanding of digital platforms and a talent for creating engaging content. I have a knack for using data-driven insights and staying ahead of industry trends. I'm ready to make a significant impact in the digital marketing space.

Experience

1 yr 8 mos

Total Experience

6 mos

Average Tenure

Current Experience

Alaya by stage3

Search Engine Optimization Executive

Jul 2024 – Oct 2024 · 3 mos · Gurugram, Haryana, India · On-site

Irebel consulting and services

Social Media Marketing Intern

Dec 2023 – Jan 2024 · 1 mo · Lucknow, Uttar Pradesh, India · Remote

Created engaging and visually appealing social media content for
clients across various platforms, including Facebook, Instagram, and
Linkedin.
Conducted research on industry trends and competitor analysis to
inform content creation and strategy. Assisted in managing social
media calendars and scheduling posts to ensure consistent and
timely content delivery.
Stayed up-to-date on best practices and emerging trends in social
media marketing to continuously improve content quality and
engagement

Social Media Content CreationResearch SkillsSocial Media ManagementSocial Media Marketing

Thriving talent

Account Manager

Sep 2023 – Jun 2024 · 9 mos · New Delhi, Delhi, India · Remote

Building and maintaining strong relationships with clients to understand their needs, address concerns, and provide tailored solutions.
Developing and implementing recruitment strategies to attract top talent, utilizing various sourcing methods and channels.
Providing guidance and support to candidates throughout the recruitment journey, serving as a trusted advisor and advocate.
Monitoring recruitment metrics and performance indicators to continually optimize processes and achieve hiring goals.
Contributing to the development of employer branding initiatives to enhance the company's reputation and attract top talent.

Relationship BuildingRecruitment StrategiesMonitoring Recruitment MetricsEmployer BrandingCustomer Relationship ManagementRecruitment

Amazon

Customer Service Representative

May 2022 – Jan 2023 · 8 mos · Lucknow, Uttar Pradesh, India · Remote

Adhering to established service level agreements (SLAs) and quality standards to ensure consistent service delivery and customer satisfaction metrics.
Demonstrating proficiency in navigating Amazon's systems and resources to efficiently assist customers, minimizing Average Handling Time (AHT) while maintaining high-quality service.
Monitoring and managing key performance metrics such as AHT and CSAT scores to drive continuous improvement and optimize the customer support process.

Customer ServicePerformance Metrics MonitoringService Level AgreementsCustomer Service Management