Jan 2024 – Present · 2 yrs 4 mos · San Francisco Bay Area

• Advising & investing in mission-driven orgs focused on future of work & learning.
• Advising startups applying Gen AI to accelerate sales & support team onboarding.
• Product/operations advisor to venture capital funds (including TCV & Defy.vc)
• Investing through angel funds (e.g., InVest Ventures)
• Extended my PM toolkit with cohort courses on Gen AI Product Strategy & Advanced AI Product Management (with Technical Deep Dive).

May 2021 – Feb 2025 · 3 yrs 9 mos

• SucceedSmart connects corporations with the world’s best executive talent, by cultivating connections between today’s leaders and Fortune 1000 companies & fast-paced startups looking for future-ready talent.

Jan 2019 – Jan 2023 · 4 yrs · San Francisco

• Directed team of 80+ in PM, design, and user & market research for leading global EdTech marketplace (74k instructors driving professional upskilling for 57M learners, 15k organizations), leading to 2021 IPO.
• Led cross-company efforts to craft, roll out & deliver on multi-year global company & product strategy.
• Transformed product team focus beyond e-commerce to deliver impact for learners, instructors, & orgs.
• Expanded product portfolio past OnDemand courses with personalized, immersive & cohort learning.
• Grew B2B suite with analytics, integrations & enterprise-grade platform; 6x revenue growth in ’19-22.
• Highly visible role in path to October 2021 IPO, including roadshow presentation & analyst deep dives.

Jan 2019 – Dec 2019 · 11 mos · San Jose

• Leading product & design for fintech startup providing guaranteed fraud protection to e-commerce retailers, based on machine learning/AI. Crafted 3-year product strategy for board of directors. Staffed up team of 15 (from 6) in San Jose & Belfast. Established quarterly OKR & field communications processes.

Jan 2017 – Jan 2018 · 1 yr

• Promoted to lead combined OpenTable consumer + restaurant product & design team of 70. Oversaw key product launches (e.g., new diner app home screen, online waitlist, POS system integrations). Lowered GuestCenter unit churn by 20% and revenue churn by 40% while seating 25M+ diners per month.

Jan 2016 – Jan 2017 · 1 yr

• Hired to guide product & design team of 20 to establish GuestCenter, OpenTable’s SaaS restaurant offering, as the de facto standard in table management, displacing OpenTable’s own client/server product. Grew it 3x to a world-leading 22k customers, through industrial-grade operational tools, productizing data into insights, providing personalized hospitality and expanding into the casual segment.

Jan 2017 – Jan 2018 · 1 yr

• Selected to participate in a group of experienced internet professionals helping Spencer Stuart plan their technology direction across executive search and capability assessment.

Jan 2009 – Jan 2016 · 7 yrs · Sunnyvale, CA

• Held director level roles as product lead for Recruiter, a standalone version of LinkedIn optimized for recruiting. Took it from v1.0 product to the industry standard for talent sourcing. Recruiter became LinkedIn’s flagship monetization product, and the largest contributor to the $2.2B+ Talent Solutions business (43k clients, 94 of Fortune 100). Awarded 2 patents.
• Leveraged data science to power recommendations based on profile, network & job postings.
• Expanded market by launching product variants for exec search/staffing (Recruiter Professional Services), specific regions (Recruiter India) and sporadic hiring needs (Recruiter Online).
• Highly customer focused – launched 100+ enhancements, leading to consistent 50+ Recruiter NPS.

Jan 2007 – Jan 2009 · 2 yrs · Palo Alto, CA

• Developed action plans for Fortune 100 tech client on product direction, marketing effectiveness, and M&A. Engaged closely with senior client managers, and directing analysis and implementation through 3-6 member internal and client teams.

Jan 2006 – Jan 2007 · 1 yr

• Led product management team of 8 managers in developing strategy and functional design for next generation, multi-channel contact center products.
• Set product direction and functional design for first-generation Oracle Fusion contact center.
• Designed dashboard and embedded business analytics for Oracle Fusion and Siebel product lines.
• Led team driving Siebel Call Center 8.0 release including new task-based UI functionality
• Managed Siebel 8.0 CRM beta release and customer satisfaction program for over 65 customers.

Jan 2004 – Jan 2006 · 2 yrs

• Led product design and marketing activities for Siebel’s market-leading ($100M+ license revenues per year, consistently in Gartner “leader” quadrant) multi-channel Contact Center application suite.
• Helped customers transform their call center and service businesses, by advising on CRM technology direction and business processes, working on complex deployments and resolving production issues.
• Specified product line roadmap and release themes with customer input, negotiated feature priorities, wrote marketing requirements documents (MRDs), and managed release process through 5 launches..
• Built go-to-market presentations and demonstrations, set pricing/packaging, created marketing and competitive collateral and sales tools, and engaged with industry analysts on product positioning.
• Drove lead generation through industry conferences and direct mail. Built product competency among field and support teams. Supported sales team on deals.

Jan 2001 – Jan 2004 · 3 yrs

• Contributed to building Employee Relationship Management product line to 300 customers, $20M license revenue, gaining recognition as Siebel’s fastest growing product line and named Product Line of the Year.
• Created successful IT and HR Service product suite and customer base for Siebel.
• o Delivered ITIL Service Desk applications (IT HelpDesk, Problem/Change/Asset Management), working closely with account executives to sell to and support key customers.
• o Developed new HR service products (HR HelpDesk, Employee Self-Service) driving over $8M in revenue; involved in deployment at five customers. Awarded 1 patent, 2 pending.
• o Worked closely with Siebel IT teams to deploy internally, resulting in $500k savings.

Jan 2000 – Jan 2001 · 1 yr

• Drove new business development and ran alliance operations. Selected for Siebel Leadership Program.
• Recruited Financial Services alliance partners and delivered joint product integrations, demonstrations and go-to-market plans, leading to $600K in incremental MDF funds over target.
• Managed alliance operations team serving 800+ consulting and software alliance partners.
• Designed and conducted survey of all alliance partners, leading to improved partner engagement, and higher key partner retention and satisfaction. Survey was referenced in McKinsey Quarterly Review.
• Streamlined partner software ordering process resulting in time and cost savings of over 30%.

Jun 1999 – Aug 1999 · 2 mos

• Advised technology and media/telecommunications clients on IPO and Follow-On Equity Offerings.
• Performed market sector analysis, assessed comparable company valuation and performance, and worked with Research Analysts and Sales & Trading.

Jan 1995 – Jan 1998 · 3 yrs

• San Francisco Office
• Consultant
• Advised mission-critical computing client on strategy and M&A positioning, directing 1-3 analysts.
• Crafted professional services strategy (tripling attachment rate to hardware) and telecom channel strategy for divisional GM and CFO.
• Articulated strategic and financial case for acquisition by larger player, leading to 50% premium.
• Senior Associate Consultant.
• Delivered strategic insight to client companies, by distilling key takeaways from complex data. Developed financial models, market/competitive analyses and operating plans.
• Created India market entry strategy for satellite communications client. Led consumer research project testing market interest and pricing sensitivity; assessed local content acquisition costs.
• Refocused PC co on SMBs using end-user surveys and competitive analysis; built demand gen plan.
• Drove $20M in incremental profits at computer notebook co through better procurement and pricing.

Jan 1994 – Jan 1994 · 0 mo