Jan 2022 – Present · 4 yrs 5 mos

• 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –
• ❖ Team Coordination and Management: Managing and coordinating QA team activities to ensure timely project completion within scope, promoting a collaborative work environment.
• ❖ Test Planning and Design: Strategically planning test timelines, designing comprehensive test cases, and establishing robust test environments to enhance testing efficiency and coverage.
• ❖ Collaboration and Issue Resolution: Collaborating with developers to identify and resolve software issues, which leads to higher product reliability and user satisfaction by accelerating issue resolution through effective defect prioritization.
• ❖ Defect Management and Prioritization: Prioritizing defects based on severity and impact on the end-user experience, effectively managing defect tracking and resolution processes to minimize downtime and enhance product quality.
• ❖ Automation and Process Improvement: Implementing a new QA automation tool that requires no coding, significantly reducing manual testing time and increasing overall test coverage to streamline testing efforts.
• ❖ Knowledge Sharing and Support: Conducting sessions on the latest QA tools and techniques, providing ongoing support to team members, and monitoring customer experience (CX) tickets to clarify doubts and unblock team members, ensuring effective problem resolution.

Mar 2021 – Dec 2021 · 9 mos

• 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –
• ❖ Quality Assurance and Defect Reduction: Achieved a significant reduction in product defect rates by developing robust test cases and executing them meticulously, ensuring that quality standards were consistently met.
• ❖ QA Strategy Development: Played a vital role in creating a company-wide QA strategy that aligned testing processes with business objectives, enhancing user satisfaction through rigorous usability testing and the implementation of feedback.
• ❖ Product Launch & Issue Resolution: Ensured successful product launches by performing end-to-end testing of applications. Resolved customer experience issues assigned to the tech team, facilitating timely verification and closure.

Sep 2019 – Feb 2021 · 1 yr 5 mos

• 𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –
• ❖ Project Management: Contributed to the successful testing of complex Android and iOS applications, taking initiative by leading the iOS app testing from the first development drop and ensuring the absence of production bugs in the initial release.
• ❖ Cross-Functional Collaboration: Worked with product managers and developers to design and execute test plans based on functional requirements, ensuring thorough validation of software applications and alignment with user needs.
• ❖ User Experience & Testing Efficiency: Enhanced user experience and performance during testing phases to deliver high-quality products. Participated in team retrospectives, proposing process improvements that increased overall testing efficiency.