Oct 2025 – Present · 7 mos

Feb 2024 – Sep 2025 · 1 yr 7 mos

• Lead production engineering and incident resolution for global customers (U.S., EMEA, APAC), owning end-to-end debugging of complex orchestration workflows including upgrade, backup/restore, service coordination, and disaster recovery.
• Drive architecture reviews, technical design discussions, and PR quality, ensuring high engineering standards across the Orion platform.
• Deliver core workflow enhancements and performance optimizations; led a major initiative that reduced platform upgrade time by 75%, improving system availability and customer satisfaction.
• Collaborate cross-functionally with product, SRE, QA, and global support teams to accelerate issue triage, improve reliability, and streamline production operations.

Feb 2023 – Feb 2024 · 1 yr

• Contributed to building an internal observability and metrics collection framework for critical Orion workflows (upgrade, restore, create, patch apply), enabling data-driven analysis and performance tuning.
• Developed a specialized No-sudo deployment and lifecycle management workflow for finance-sector customers operating under strict security policies, ensuring compliant and reliable upgrades in restricted environments.
• Provided production and operational support, working on issue triage, log analysis, and stability improvements across customer deployments.
• Assisted in maintaining and enhancing the Orion team’s CI/CD pipeline, helping ensure consistent builds, automated testing, and reliable deployment workflows.

Aug 2021 – Feb 2023 · 1 yr 6 mos