Sep 2023 – Sep 2024 · 1 yr · Bengaluru, Karnataka, India · Remote

• Was working as a Data Engineer with the Enterprise Business Analytics and Data Warehouse team at Athenahealth.
• As a part of the role, I was responsible helping with building integration pipelines from several end points like 3rd party Rest API, Service Now, Kibana, Salesforce, SharePoint, AWS S3 and help load the data our central warehouse - Snowflake.
• Most of our integrations were a hybrid with python based integrations and informatica cloud data based integrations.
• I also led the support efforts of the team where I was actively involved in solving many production down issues before reaching to vendor for further assistance if needed.
• I worked on multiple POCs with the following highlights:
• Tested and documented how we could explore using AWS Managed Apache Airflow (MWAA) as a replacement to Informatica Cloud.
• I also led a POC on creating a Gen AI based chat application built using Azure OpenAi and Snowflake. This tool could be used by business users to ask questions and gather insights from Snowflake without the need to write queries.

Mar 2023 – Sep 2023 · 6 mos

• Was working as a senior technical support engineer supporting crital data pipelines for customers across the US East Coast and Central Daylight Timezones.
• Assisted customers with Data integration issues related to Snowflake, Azure SQL, Azure Blob, S3, Google Big Query, Rest API, Salesforce and other related data products.
• I had a CSAT average of 4.7+ over more than 1500+ Technical cases resolved and received a lot of appreciation from our customers for the quality of support provided. I was also awarded Highest CSAT Awards for multiple quarters in the team. I handled critical P1s and P2s and drove them to a closure. I collaborated with multiple teams like engineering, Product Specialist Teams, Customer Success, Sales and Account teams. I also mentored juniors/interns in the team, helped them with their onboarding and helped them out on cases which needed further technical review.

Jan 2021 – Mar 2023 · 2 yrs 2 mos

• Currently working with the Global Customer Support Team supporting Informatica Cloud Data Integration at Informatica.
• Lead a team in Informatica Hackathon. We built a python package - infapy - which is a python SDK for Informatica IICS Rest APIs

Nov 2020 – Jan 2021 · 2 mos

• Part of the Data Integrations Platform Team - Informatica PowerCenter, PowerExchange, Publisher offering services to Johnson and Johnson Technology Services.
• Experience handling production issues and supporting users spread across NA, EMEA And APAC Timezones.
• Other experiences include establishing connectivity with a wide range of sources and targets: Oracle, Redshift ODBC, Teradata, kafka, MS SQL Server, FF, ODBC connectivity.
• Also have strong experience working on Linux Systems and Linux platform automation using Shell Scripts and Python.
• Developed a Production Health Monitoring Alert System and a shell utility tool to validate the health of our services (Informatica PowerExchange and Publisher) across 120 ERP Systems
• The automation helped reduce production initial response time during outages and helped business with an overall report to review the health.

Jan 2019 – Nov 2020 · 1 yr 10 mos

• Part of the Data Integrations and Analytics Team as an Informatica Platform Admin/Production Support Engineer offering services to Johnson and Johnson Technology Services. Tech Stack: Informatica (PowerCenter and PowerExchange); Shell Script Automation; Python, Oracle, SQL, Linux.

Jul 2018 – Dec 2018 · 5 mos

• Worked with NXP Semiconductors with the Enterprise Business Intelligence Team as an Application Support Engineer - Teradata DWH. Worked on a utility script to monitor loads in the server - shell script. Trained in Big Data Technologies - Hadoop, Hive, HBase, Kafka and spark; Core Java, Python, SQL, Oracle

Mar 2018 – Jul 2018 · 4 mos · Bengaluru Area, India

• Tech startup incubated by IIM Bangalore.
• Worked on integrating a camera module with raspberry pi and then live streaming the camera feed to YouTube.
• Worked on producer consumer algorithm, logging, JSON, I2C
• Learnt and leveraged VIM and extensively used Linux.
• Worked on Python and Shell Scripting.
• My first role as a Software Engineer :)

Jul 2017 – Jul 2018 · 1 yr · Bengaluru, Karnataka, India

• As a part of the core placement team in my college, we were responsible for organising the placement drives, rolling out communications to all the students and working with the HRs from various companies.