Jul 2023 – Apr 2024 · 9 mos · Hyderabad, Telangana, India

• Cofounder - virinchi.ai
• AI-powered Agent that automates mundane tasks involved in outbound calling, freeing up sales and marketing teams to focus on high-value activities like relationship building and closing deals. With the ability to quickly and accurately dial numbers, provide personalized greetings, and qualify leads, the agent can significantly increase productivity and efficiency in sales efforts. Plus, the analytics capabilities provide valuable insights into caller behavior and preferences, enabling data-driven decision making and improved campaign performance.
• As a Product Leader,
• Led Product Development: Led the complete product lifecycle from ideation to MVP launch.
• Market and Competitor Analysis: Conducted market research, industry analysis, and competitor analysis to strategically position the product in the conversational AI space.
• Product Crafting: Crafted comprehensive PRDs and functional specifications and created detailed wireframes to guide the development process.
• AI Model Training: Developed custom scripts to train the AI model, enhancing its performance and accuracy..
• MVP Launch: Successfully delivered the MVP for a leading life insurance giant, showcasing the product's potential and securing client confidence.

Sep 2022 – Dec 2022 · 3 mos · Hyderabad, Telangana, India

• Unlock Value Creation using Business Model Innovation
• Applied interdisciplinary insights from the Business Model Innovation course to develop a comprehensive roadmap for enhancing Azure CXP Modern Support Experiences Group through Technology and Human Capital.
• Methodology: Research on Industry, Customer, Competitor and Azure CXP Business Model
• My Roadmap:
• Expand Azure support experiences to Teams & Slack offering seamless omni channel experience and streamline collaboration between customers & support team to significantly reduce Customer Pain Time.
• Launch AI Chatbots to address trivial issues allowing engineers to focus on more complex issues. Utilize data analytics and ML techniques to personalize customer communications, anticipate their needs and provide timely solutions.
• Expected Outcome:
• CSAT to be improvised to 4.82/5, ensuring higher satisfaction rate by resolving issues promptly and efficiently, leading to increased retention rates and workload on Azure. The strategic investment would positively impact Microsoft’s bottom-line and long-term success, benefiting the customers and shareholders. Implementation of these features is in progress.

Sep 2022 – Oct 2022 · 1 mo · Hyderabad, Telangana, India

• iGoWise Mobility - Live Project
• iGoWise CEO presented their EV scooter, Trigo and sought feedback and suggestions for optimizing its validation, positioning and revenue strategies to achieve a stronger Product Market Fit
• Reached out to the public with YouTube video, gathered feedback, and conducted several brainstorming sessions. Provided strategies and recommendations to improve the product and market approach based on findings
• Product Market Fit & Positioning: Validate product-market fit through test rides and feedback in tiered cities. Educate consumers on unique benefits through targeted campaigns. Leverage celebrities, social media, and influencers for brand awareness
• Pricing: Analyze price sensitivity, compare to incumbents and offer subscription/exchange models to determine optimal pricing. Simplify purchasing with quick, convenient steps and offer affordable add-ons and financing options at competitive rates
• Network Effects: Leverage subscription model and sharing economics to generate revenue streams. Lease vehicles to drivers and earn commissions per ride as well, or provide a base template model to third-party manufacturers for customization while generating lifetime royalties
• Scale: Analyze demand & supply outcomes and plan for scalability. Consider vertical integration or outsourcing. Build a roadmap and explore multiple vendors for each element in the value chain

Jan 2018 – Dec 2018 · 11 mos · Hyderabad Area, India

• Led PAAS Service Manager IDC Operations team.
• Prepared Specifications and set up Istanbul and Abu Dhabi PSM new OCI Data Centers.
• Shipped 10+ OCI PaaS services.
• Registered 25+ PCARs and patched them across various Data Centers.
• Debugged and troubleshooted 15+ service deployments.
• Performance tuned underlying infrastructure.
• Led a team of 7, delivering on all team responsibilities.

Sep 2016 – Sep 2017 · 1 yr · Dublin, OH

• Technical Architect & Onsite Lead: CenturyLink PAAS API Platform, Ohio, USA (Sept 2016 – 2017)
• Responsible for Technology Architecture and technical leadership for 80 member offshore team
• Estimated BRMS and MySQL Infrastructure requirements and provisioned the same.
• Monitored and scaled production apps running on Pivotal Cloud for availability and performance.
• Prepared sizing and space specifications of infrastructure for PCF Cloud, MySQL, and MongoDB.
• Provisioned Dev, Test, Integration, Pre-Prod and Prod PAAS & On-Prem environments successfully.

Apr 2013 – Dec 2017 · 4 yrs 8 mos · Hyderabad Area, India

• Role: Eng Manager & Product Lead.
• Led the migration of existing E-Bizcore applications to Fusion Middleware stack along with enhancements for Accounting and Corporate Regulatory Authority (ACRA), which is the national regulator of business entities and public accountants in Singapore.
• Led a cross functional team of 42(6 Product Analysts, 20 Developers, 10 QA, 6 Tech Leads)
• Responsible for planning, training, performance, and technical leadership.
• Prepared team budgets and estimations. Defined Project, Program & Risk Management plans.
• Responsible for E2E delivery of ~8000-man days of work per year for 3+ years.
• Involved in architecting and designing 30+ Oracle SOA and OSB based Interfaces.
• Led E2E delivery of 70+ ADF based Portal Applications and Performance and Application Security NFRs.

Jan 2011 – Apr 2013 · 2 yrs 3 mos

• Led development of projects for Symantec, Charter Communications and US Steel North American clients.
• Led design and development of 80+ Oracle SOA, AIA and OSB Interfaces.
• Led 3 teams of 8 members and responsible for estimations, training & performance.
• Led presales for US Steel ERP and achieved ~$50M deliverables to offshore.
• Mentor software developers.
• Peformance and Development.

Jun 2007 – Dec 2010 · 3 yrs 6 mos

• Designed and developed 25+ SOA and OSB Interfaces for US Steel, North America.
• Developed Personal Details interfaces for Tandberg, Norway.

Jul 2006 – Jun 2007 · 11 mos · Hyderabad Area, India · On-site

• . Interviewed the customers (Constellation Brands, Burger King) to gather business requirements and converted them to PRDs.
• . Prepared functional specifications
• . Prepared mock screens
• . Prepared roadmap
• . Prepared Usecases
• . Designed Nine box and EEO Modules
• . Developed system settings of Administration module and organization charts module.
• . Involved in functional testing and multiple releases of the Product

Nov 2005 – Jul 2006 · 8 mos · Hyderabad Area, India · On-site

• . Interviewed the customer to gather business requirements and converted them to PRDs.
• . Prepared mock screens
• . Prepared roadmap
• . Prepared Usecases
• . Developed of look ahead and look back voxblocks
• . Designed and developed reason, suspend work and logoff modules in voxblocks
• . Involved in functional testing and release of the Product