Nov 2021 – Feb 2022 · 3 mos · Bangalore Urban, Karnataka, India

• 1. Led the strategic initiative to integrate with HDB Financial for Personal Loans, leading to a 35% improvement in loan application completion rates and a 5% increase in loan portfolio growth.
• 2. Spearheaded the strategic definition of Mahila Money (Sheores) product MVP and Polit, resulting in a 25% increase in user engagement and a 20% growth in revenue within the first quarter.

Apr 2021 – Nov 2021 · 7 mos · Pune Division, Maharashtra, India

• 1. Redesigned and optimized key processes in MSME and Insurance sectors, leading to a 30% reduction in onboarding time and a 25% improvement in customer satisfaction scores.
• 2. Executed the creation and launch of a unique financial savings product tailored for women entrepreneurs, driving a 25% growth in new accounts and 15% increase in average monthly savings contributions. Later, the product saw a sunset.
• 3. Spearheaded cross-functional collaboration with operations team, leading to the identification and implementation of cost-saving strategies that resulted in a 25% reduction in operational expenses.
• 4. Implemented a non-integrated vaccine registration feature into the HD app during Covid for Rural Users, leading to 15% increase in registrations.

Nov 2019 – Apr 2021 · 1 yr 5 mos

• 1. Joined as a management trainee and later promoted to Product Manager in IDFC First Bank.
• 2. Spearheaded the strategic product change from Manual filling of forms to digitization of the LOS and LMS forms. Resulting in 45% reduction in TAT.
• 3. Streamlined and optimized the Micro Enterprise Loan (MEL) operations across India, leading to 30% increase in loan approval rates.
• 4. Spearheaded the launch of new features Insta MEL, a customer-focused initiative during the COVID-19 era, leading to a 50% improvement in customer engagement metrics.

Jun 2019 – Nov 2019 · 5 mos

• 1. Learned about secured (HL & LAP) and unsecured loan (MEL, JLG and MHL) products.
• 2. Learned about sourcing, disbursement and collection process for the loan products.
• 3. Went through branch operation process and learned credit risk mitigation.
• 4. Lead TW, CV and EHL business for 3 clusters during October and November 2019.

Mar 2019 – May 2019 · 2 mos · Chandrapur, Maharashtra, India

• Value chain and market analysis of Dendrocalamus strictus in Eastern Maharashtra.
• Co-ordinate with different stakeholders to understand and analyse the supply chain of bamboo
• About BRTC chichpalli training schedule, BHAU unit and future plan
• CFR model and their value chain
• Nagpur trader & merchant trading and their value chain

Apr 2018 – Jun 2018 · 2 mos · Raigad, Maharashtra

• Determining Community Level Best Practices in Three Economic Development Programs Dairy, New Orchard, Water for Irrigation.
• Learned about supply chain of dairy industry
• The mechanism of goat raring, poultry and orchard plantation
• About way of irrigation system used for different crops and the loop holes
• How to prepare a detail and interviewee friendly questionnaire