Pratiksha Jain

Software Engineer

Mumbai, Maharashtra, India3 yrs 10 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Built scalable AI platforms and microservices at Jio.
Improved processing speed by 85% in call transcription.
Passionate about backend systems and innovative solutions.

Stackforce AI infers this person is a Backend-focused AI Systems Engineer with experience in scalable microservices.

Contact

Skills

Core Skills

JavaMicroservicesAi SystemsFrontend Development

Other Skills

Spring BootPythonMongoDBOracle DBRedisQdrantGoogle Vertex AITibcoSolacepyannotenemoHTMLCascading Style Sheets (CSS)NoSQLGrafana

About

Software Development Engineer with 3.8 years of experience. Working with BillDesk, Reliance Jio, building intelligent, scalable platforms powering services like phone call transcription, customer support automation, AI-driven virtual assistants. Worked on projects including JIO Omni, JioPhoneCall AI, JIO EVA, JIOCS (EPC), Call Masking improving system performance, automation, and reliability. I’m passionate about backend systems that bring products to life in practical ways. I value innovation, ownership and a work culture grounded in mutual respect and open communication. A flexible developer who thrives in teams where ideas are valued and contributions lead to real impact.

Experience

3 yrs 10 mos

Total Experience

3 yrs 6 mos

Average Tenure

4 mos

Current Experience

Billdesk

Java Developer

Jan 2026 – Present · 4 mos · Mumbai, Maharashtra, India · On-site

Jio platforms limited (jpl)

2 roles

Software Development Engineer 1

Jul 2023 – Jan 2026 · 2 yrs 6 mos · Navi Mumbai, Maharashtra, India

Built AI Platforms, Call Transcription, Virtual Assistants & Scalable Microservices
JIO Omni (AI Platform):Built scalable backend microservices using Java (Spring Boot) and Python (FastAPI); integrated with Vector DB (Qdrant) to improve AI accuracy.
JPCAI Phone Call: Developing a transcription and summarization system for JIO phone call recordings which gives you detailed summary, MOM, Speaker based transcript on Jio Cloud, using Google Vertex AI models, pyannote, nemo, for diarization and speech-to-text, improved processing speed by 85%.
JIO EVA (Virtual Assistant): Enhanced chatbot and customer-support automation, reducing live-agent dependency.
EPC (Enterprise Product Catalog): Designed and delivered supporting microservices handling Oracle DB integrations and reliable message workflows via Tibco/Solace.
Other contributions: Architecture/design for directory & services, OpenAPI, Swagger partner integrations, performance tuning, load testing, integration testing and monitoring; collaborated across product, ML, QA and infra teams to build and deploy cloud-native solutions.
Tech: Java, Spring Boot, Microservices, Python, MongoDB, Oracle DB, Redis, Qdrant, Google Vertex AI, Tibco, Solace.
EdgeCloud
Using Grafana open source for developing and branding a product name Kaleidoscope. Along the side managing
mimir-alertmanager for monitoring and alerts.
Built and pushed custom Docker images from local to Docker Hub for restricted VMs.
Having a handson, on Docker compose and Kubernetes (deployments, volumes, config maps, secrets, pvc), fixed pod failures.

JavaSpring BootMicroservicesPythonMongoDBOracle DB+5

Graduate Engineer Trainee

Jul 2022 – Jul 2023 · 1 yr · Navi Mumbai, Maharashtra, India

Kids galaxy pvt. ltd.

Frontend Web Developer

Nov 2020 – Jan 2021 · 2 mos · Remote

Designed and developed responsive landing pages using HTML, CSS, Bootstarp, improving site usability.
Collaborated with design team to implement UI features and enhance user experience.
Tech: HTML, CSS, JavaScript, Bootstarp

HTMLCascading Style Sheets (CSS)Frontend Development