Jan 2022 – Mar 2024 · 2 yrs 2 mos

• Strategic Growth & Managerial Elevation: Oversaw organizational transformation, contributing directly to the growth of the global client base from 250 to 1,600 brands, which drove rapid promotion from Developer-level to Senior Manager/Client Service Lead.
• Agile Transformation & Velocity: Overcame lengthy delivery cycles by leading the adoption of tailored Agile methodologies, resulting in a 25% faster project completion rate and a 30% boost in customer satisfaction.
• Scaled Agile Governance: Facilitated all core Scrum ceremonies and implemented Scrum of Scrums (SoS) for cross-team alignment, enhancing team efficiency by 30%.
• SDLC & Delivery Optimization: Orchestrated and managed the entire Software Development Lifecycle (SDLC), implementing tight controls and quality gates that achieved 90% on-time project completion.
• Operational Excellence: Addressed chronic operational inefficiencies by implementing comprehensive risk mitigation strategies and establishing strategic KPIs, leading to a documented 40% increase in overall process efficiency and enabling data-driven decisions.
• Stakeholder & Communication: Enhanced executive stakeholder engagement and streamlined cross-team communication, which directly contributed to a 25% increase in overall project delivery efficiency.

Jan 2020 – Dec 2021 · 1 yr 11 mos

• Dual Team Leadership: Managed two distinct development teams (total 15+ members): one focused on Global Partner Delivery across 45+ countries and the second dedicated to Critical Application and Server Migrations.
• Global Partner Operations: Acted as the key Project Manager ensuring the seamless IT and operational delivery for a high-priority business partner, guaranteeing service continuity worldwide.
• Migration Program Oversight: Directed the high-risk server and application migration program, collaborating with DevOps teams to ensure zero downtime and minimal disruption to end-users.
• Agile Governance & Delivery: Facilitated all core Scrum ceremonies and oversaw budgets and resource allocation across both teams, sustaining a 90%+ user story delivery rate.
• Impediment Resolution: Served as the servant leader, proactively eliminating roadblocks to improve team productivity and maintain delivery momentum.

Jan 2019 – Dec 2020 · 1 yr 11 mos

• Customer Support Leadership: Led the dedicated customer support team responsible for resolving issues and implementing customizations for highly-sold application modules.
• High-Performance Trigger: Achieved outstanding performance metrics in issue resolution and client satisfaction, directly leading to the promotion and transfer to manage the high-priority global partner account.
• Full-Spectrum Ownership (45+ Countries): Served as the sole Project Lead and Individual Contributor for the strategic global partner account, maintaining end-to-end responsibility for all IT services and operations.
• Solution Architecture & Delivery: Owned the entire delivery pipeline, including requirements analysis, solution architecture, customization, continuous delivery, and final bug resolution.
• Financial & Stakeholder Management: Managed project budgeting, invoicing, and all partner-facing communication, ensuring complete financial accountability and relationship health.
• Technical Expert: Provided in-depth technical solutioning and acted as the subject matter expert for application delivery and maintenance.

Jan 2015 – Dec 2018 · 3 yrs 11 mos

• High-Volume Customer Portfolio: Served as the Technical Team Lead and primary point of contact for a portfolio of 30+ diverse customers, managing technical, financial, and consultative aspects of all engagements.
• Full-Cycle Ownership & IC Role: Maintained full-spectrum responsibility as an Individual Contributor for customization, maintenance, and defect resolution, while overseeing a small team.
• End-to-End Delivery Pipeline: Managed the entire delivery lifecycle, including requirements analysis, solution architecture, customization, continuous delivery, and bug resolution.
• Financial & Stakeholder Management: Owned end-to-end project budgeting, invoicing, and contract communication, ensuring complete financial accountability and relationship health across the customer base.
• Technical Expert: Provided in-depth technical solutioning, acting as the subject matter expert for application delivery and providing consultancy to clients and the internal team.

Apr 2012 – Dec 2014 · 2 yrs 8 mos

• Technical Contribution: Provided hands-on Individual Contribution for high-priority customer maintenance, customization, and defect resolution tasks.
• Delivery & Quality: Managed the end-to-end technical delivery for application enhancements, including code development, internal QA, and deployment for small-scale projects.
• Performance Foundation: Focused on deep technical bug resolution and code improvements that contributed to high client satisfaction and set the stage for rapid promotion to Team Lead.

Jan 2012 – Mar 2012 · 2 mos · Noida, Uttar Pradesh, India · On-site

• ● Full-Stack Development: Built and maintained enterprise web applications across 5+ firms utilizing diverse stacks, including Core Java, Hibernate, Struts, JSP/Servlets, and ColdFusion.
• ● Government & Enterprise Projects: Delivered complex IT solutions for state government projects (kiosk deployments) and enterprise clients in domains like Retail, EHS, Airlines, and Marketing.
• ● Technical Architecture: Designed and implemented SOAP and REST APIs for dynamic application systems, focusing on modular architecture and performance optimization.
• ● Leadership Foundation: Started as an Intern, achieving rapid promotion to Team Lead, and successfully migrating legacy systems to ColdFusion for a 60% performance improvement.

Nov 2010 – Dec 2011 · 1 yr 1 mo · Noida, Uttar Pradesh, India · On-site

• Programmer, developer

Dec 2009 – Oct 2010 · 10 mos · Greater Indore Area · On-site

• Contributed to innovative software solutions for businesses during the company’s operational years.
• Played a key role in delivering IT services to national clients, focusing on enhancing efficiency and business processes.
• Gained valuable experience in software development and collaborated with teams to meet client requirements effectively.

Jul 2008 – Nov 2009 · 1 yr 4 mos

Feb 2008 – Jun 2008 · 4 mos

• I've got internship during last semester of my MCA , here I worked on Govt project and involved in all phases.