Oct 2025 – Present · 7 mos · Hybrid

• Agentic AI Use Case Identification & Research
•  Identified and researched two high-impact Agentic AI opportunities by recognizing that multi-touch point UI workflows were the root problem — not missing features — proposing agent-based solutions on the organization’s internal AI platform for employees as a leaner, more effective alternative.
•  Workforce Intelligence Agent
• Conducted research with HR on enterprise skills intelligence solutions to optimize consultant identification, fitment, and cross‑geography allocation. Identified critical gaps in AI utility during staffing workflows, and proposed a human-in-the-loop agent capable of interpreting recruitment needs, querying the platform, surfacing ranked matches, and iteratively refining results based on recruiter feedback.
• Core Expertise Experience Contact
•  Smart Workplace Agent
• Conducted research on a global desk reservation platform, uncovering systemic issues including bulk booking, no-shows, and zero support for last-minute or collaborative seating needs. Challenged the proposed waitlist feature as symptomatic — not strategic — and proposed a human-in-the-loop agent to handle availability, colleague proximity, policy context, and booking or cancellation in a single conversational flow.
•  Impact: Research findings and Agentic AI workflows aligned to the CIO's strategic vision for internal AI platform adoption; both use cases designated as priority for the 2026 product iteration backlog.

May 2022 – Mar 2026 · 3 yrs 10 mos · Hybrid

• When I joined Capgemini, UX research for digital employee experience didn’t exist — not in name, not in practice, and certainly not in strategy. I built it from the ground up.
• Over three years, I turned “research as an afterthought” into “research as a C-level lever,” embedding it across HR, IT, Finance, Legal, and Sales technology initiatives. I led a team of six researchers and now guide cross-functional teams under a flat hierarchy, ensuring insight flows as freely as ideas.
• Some highlights:
• Established global AI ethics standards for employee-facing AI tools — now a standard across all internal AI initiatives.
• Modernized 700+ meeting rooms worldwide, tailoring solutions to cultural work patterns for seamless collaboration.
• Drove sales platform satisfaction from 2.8 to 4.2 in six months by translating real-world workflows into design priorities.
• I didn’t just create a research function. I created a new expectation for how an enterprise listens to its people — and acts on what it hears.