Apr 2025 – Aug 2025 · 4 mos · Bengaluru, Karnataka, India

Aug 2022 – Mar 2025 · 2 yrs 7 mos · Bengaluru, Karnataka, India

• 1. Defined product vision, strategy and roadmap based on market demand, business objectives and customer expectations
• 2. Designing UI/UX, PRD and user journeys via wireframes and prototypes by analyzing customer requirement
• 3. Drive new feature development by using agile methodology and aligning with engineers, business, operations and finance team
• 4. Developed user experience design for AI enabled digital product SMR with 80% accuracy to generate customer leads
• 5. Designed Rider’s App microservice architecture to cater multiple use case currently used for Pick Up & Drop & door step services
• 6. Collaborate with cross-functional technology team, both internal and external to deliver projects as a center point of contact
• 7. Performed 5+ Gemba each quarter for current state assessment, 3W1H analysis & propose digital initiatives to streamline process
• 8. Transformed Online Dealer Claim Reimbursement by digitalizing claim process flow, thereby improving overall TAT by 60%
• 9. Track post-launch product metrics, KPI, and take decisions based on data-driven insights and create performance scorecards
• 10. Build and managed full product life cycle of Audit App for infra operation management and ensured adoption by dealers
• Award:
• 1. Achieved "Performer of the quarter" and "Best Squad of the quarter" Award for designing and implementing PnD journey
• 2. Received multiple Spotlight award for claim reimbursement digital transformation and ensuring 100% paperless transaction
• 3. Received Spotlight award for delivering key projects any increasing AMC sale, tyre and battery parts sale by 30% via DMS
• 4. Received “Significant Contributor” award by the HR Team for conducting multiple training program contributing 20hrs in FY cycle

Jun 2021 – Jul 2022 · 1 yr 1 mo

• 1. Defined product vision and adopted customer centric approach to understand needs by design thinking
• 2. Identified key problem and break them into smaller stories and prioritize task to deliver feature releases and achieve milestones
• 3. Business analysis of key problem, own Business and Product Requirement docs (BRD, PRDs), identify risks and dependencies
• 4. Proven skills in product and project management tools like Jira, Confluence, Excel, Tableau, SQL, Figma, BrowserStack, Draw.io
• 5. Spearheaded a team of 5 for successful chatbot implementation to deliver excellent support across Product Life Cycle
• 6. Partner with customer and stakeholders, technology team to improve NPS by 20%, positively impacting 5+ product metrics

Sep 2020 – Dec 2020 · 3 mos · Bhubaneswar, Orissa, India

• 1. Market research and competitive analysis to understand the best and most preferred Cement brands in Odisha
• 2. Risk Analysis, Brand Positioning using Primary (200+ Dealers, sub dealers) and Secondary Data Collection
• 3. Performed weighted average and factor analysis to determine the essential factors influencing sales in a region
• 4. Conducted surveys, customer interviews, to gather seller experience and recognize customer needs and built strategy to improve NPS

Apr 2020 – Jun 2020 · 2 mos

• 1. Understanding the impact of Payment Integrity in US HealthCare to provide effective solution for Payer, Provider and Patient
• 2. Competitive Capability Matrix for top 10 vendors to evaluate offerings, understanding key differentiated Capabilities for benchmarking
• 3. Identification & proposal of strategy to mitigate the pain points of key stakeholders
• 4. Identified areas of manual intervention and proposal of automation to reduce admin cost
• 5. Understanding the PI process flow to visualize user pain points and formulate GTM Strategy

Jun 2019 – Apr 2021 · 1 yr 10 mos · Bhubaneshwar Area, India

Aug 2016 – Apr 2019 · 2 yrs 8 mos · Kolkata Area, India

• 1. Conducted KSS, survey, P2P learning sessions with cross-functional teams and onsite counterpart
• 2. Performed issue capture in JIRA and accessibility testing for websites in different OS platform like Windows, IOS, and Android using JQuery, JavaScript, and Angular Framework
• 3. Gather business requirements, Sprint planning, business demo and updating backlogs and documentation
• 4. Resolved web accessibility defects by 80% and performed front end website design in HTML, CSS and JavaScript
• 5. Improved code standards by 40%, setting up quality process by leveraging best practices in mind as per WCAG2.0 guidelines
• 6. CSR- Organized GoGreen activities and other events for the underprivileged students in GTP Classes Cognizant
• Award:
• Awarded by the Delivery Director of Etihad Airways under the category “Diamond in the Rough”
• Awarded the title of “Community Catalyst” by the Global Head of Cognizant Outreach